Shiqing Su
Dallas,TX
Summary
Resourceful Warehouse Associate known for completing tasks efficiently and with high productivity. Skilled in inventory management, order fulfillment, and equipment operation. Excel at teamwork, communication, and problem-solving to enhance warehouse operations.
Overview
8
8
years of professional experience
Work History
Warehouse Associate
Livo Inc
Dallas, TX
03.2025 - 08.2025
- Organized inventory to ensure efficient storage and retrieval.
- Collaborated with team members to streamline order fulfillment processes.
- Communicated effectively with supervisors regarding inventory needs and issues.
- Inspected incoming products for quality and accuracy before storage.
- Organized warehouse racks to ensure efficient storage of goods.
- Received and processed incoming orders, ensuring accuracy of information.
Customer Service Manager
WOOKOO LLC
Dallas, Oregon
08.2023 - 01.2025
- Led customer service team to enhance support processes and improve client satisfaction.
- Developed training programs for staff to elevate service quality and efficiency.
- Managed customer inquiries through multiple channels, ensuring timely responses.
- Scheduled simple CRM system to streamline customer interactions and data management.
- Coordinated staff schedules to maintain optimal coverage during peak hours.
- Provided exceptional customer service to ensure customer satisfaction.
Full Stack Software Developer
MERCURY SYSTEM INC.
01.2022 - 06.2023
- Involved in all stage of Software Development Life Cycle and participated in daily Scrum meetings.
- Utilized JPA repositories and Hibernate for spring data ORM.
- Involved in persisting data in Oracle and PostgreSql database.
- Implemented Spring Secuity to manage autherntication and authorization for backend.
- Implemented frontend development using javascript, Html5, CSS components and Angular to build the web page.
- Implemented unit testing using JUnit to improve system reliability and robustness.
- Implemented backend testing by postman and Mockito for API tesing.
- Used AWS SDK for connection to Amazon S3 buckets and RDS for object storage.
- Utilized Log4j to trace the application log for debugging.
Game Development Engineer Trainee
SEASUN GAMES
Dalian, China
05.2017 - 12.2017
- Responsible for game implementing and testing in mobile game XiaoMi Gun game. Took charge of UI management.
- Implemented behavior of role and incidents trigger scripting in C#.
- Implemented interaction and interface design and scripting in C# based Unity.
Education
MBA - Business Administration
Trine University
Angola, IN12-2026
Master of Science - Computer Science
University of Texas at Dallas
Dallas, Texas10-2021
Bachelor of Science - Digital Media Technology
Northeastern University
Shenyang, China07-2018
Skills
- Java
- SQL
- Customer service
- Problem solving
- Issue resolution
- Inventory management
- Warehouse operations
- Documentation management
Projects
E-commerce Fulfillment Operations | Peak Season Support
- Assisted in warehouse operations planning during peak sales periods, helping coordinate storage capacity and order fulfillment processes.
- Supported high-volume order processing and ensured smooth fulfillment during major sales campaigns.
- Collaborated with operations and logistics teams to monitor order flow and resolve fulfillment issues in real time.
- Contributed to maintaining operational efficiency and accuracy during high-demand periods such as Black Friday.
E-commerce Service management | Black Friday Peak Season
- Led daily operations of the customer service team during peak sales seasons, ensuring efficient response and issue resolution under high customer inquiry volume.
- Coordinated cross-functional communication between customer service, warehouse, and operations teams to resolve order-related issues in real time.
- Monitored service workflows and guided team members to maintain service quality and operational efficiency during high-traffic sales events.
- Played a key role in supporting stable operations during Black Friday peak sales while maintaining service standards.
Languages
Chinese (Mandarin)
Native/ Bilingual
Timeline
Warehouse Associate
Livo Inc
03.2025 - 08.2025
Customer Service Manager
WOOKOO LLC
08.2023 - 01.2025
Full Stack Software Developer
MERCURY SYSTEM INC.
01.2022 - 06.2023
Game Development Engineer Trainee
SEASUN GAMES
05.2017 - 12.2017
MBA - Business Administration
Trine University
Master of Science - Computer Science
University of Texas at Dallas
Bachelor of Science - Digital Media Technology
Northeastern University