Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shiquan Nelson

Atlanta

Summary

Dynamic Area Manager with a proven track record at FedEx Ground, excelling in staff management and process improvement. Successfully led teams to exceed performance targets while fostering a culture of accountability and collaboration. Skilled in training and conflict resolution, driving operational efficiency and enhancing workplace safety.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Area Manager

FedEx:Ground
10.2023 - Current
  • Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
  • Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.
  • Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
  • Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
  • Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
  • Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
  • Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.

Operations Manager

Fed Ex Ground
11.2021 - 10.2023
  • Supervised and kept Package Handlers compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.

Package Handler

Fed Ex Ground
07.2021 - 10.2021
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
  • Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Contributed to increased productivity by working effectively in high-pressure situations.
  • Followed verbal and written instructions to properly move and ship products.
  • Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Boosted team performance with consistent punctuality, maintaining a strong attendance record throughout employment tenure.

Education

Master of Science - Public Administration

Strayer University
Morrow, GA
09-2018

Bachelor of Science - Criminal Justice Administration

Westwood College
Atlanta
03-2014

Skills

  • Staff management
  • Operations management
  • Relationship building and management
  • Team development
  • Staff training and development
  • Process improvement
  • Quality assurance
  • Staff scheduling
  • Employee scheduling
  • Talent review
  • Brainstorming ideas
  • Training and coaching
  • Conflict management
  • Attention to detail
  • Leadership skills

Certification

CPR

Timeline

Area Manager

FedEx:Ground
10.2023 - Current

Operations Manager

Fed Ex Ground
11.2021 - 10.2023

Package Handler

Fed Ex Ground
07.2021 - 10.2021

Master of Science - Public Administration

Strayer University

Bachelor of Science - Criminal Justice Administration

Westwood College

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