Shiquita Briscoe
La Plata,USA
Summary
Dynamic Administrative Specialist with extensive experience at USAID, excelling in calendar management and travel coordination. Proven track record in enhancing operational efficiency and providing exceptional customer service. Skilled in records management and project management, adept at fostering collaboration among stakeholders to achieve organizational goals.
Overview
19
19
years of professional experience
Work History
<ul> <li>Provided administrative support to three Front Office principals, ensuring seamless operations during absences.</li> <li>Managed principal’s calendar, resolving scheduling conflicts and organizing meetings, events, and travel arrangements.</li> <li>Acted as liaison with Agency senior leaders to gather briefing materials and background documents.</li> <li>Coordinated logistics for executive team events, including conferences and retreats, enhancing overall efficiency.</li> <li>Directed various support activities for high-level meetings and agency programs for distinguished visitors.</li> <li>Collaborated with the Director of Scheduling to manage long- and short-term calendar of events.</li> <li>Maintained confidentiality while managing sensitive information and prioritizing communications for senior executives.</li> </ul>
United States Agency of International Development (USAID)
06.2018 - 07.2025
- Provided administrative support to three Front Office principals, ensuring seamless operations during absences.
- Managed principal’s calendar, resolving scheduling conflicts and organizing meetings, events, and travel arrangements.
- Acted as liaison with Agency senior leaders to gather briefing materials and background documents.
- Coordinated logistics for executive team events, including conferences and retreats, enhancing overall efficiency.
- Directed various support activities for high-level meetings and agency programs for distinguished visitors.
- Collaborated with the Director of Scheduling to manage long- and short-term calendar of events.
- Maintained confidentiality while managing sensitive information and prioritizing communications for senior executives.
<ul> <li>Provided high level administrative and clerical support to the Market, Partnerships and Innovations (MPI) Office Director and the MPI Staff at the United States Agency for International Development (USAID).</li> <li>Interacted with presidential appointees, executives, senior managers, congressional staff and internal peers and employees to exchange information, provide advice and assistance pertaining to USAID.</li> <li>Conducted research and provide technical assistance on administrative related matters.</li> <li>Tracked and monitor program/projects and deadlines in order to ensure their timely completion.</li> <li>Assisted in the administration of human resource functions to include training, staffing and the preparation of personnel actions and related documents.</li> <li>Used computer applications to send/receive emails, create correspondence, print invoices, track information, order supplies and maintain supply inventories.</li> <li>Processed time and attendance in WebTA, reconcile errors, catch all FMLA errors and conduct leave audits.</li> <li>Processed travel requests on receipt of itineraries, including reservations, ticketing, and visa/passports within tow working days.</li> <li>Processed travel vouchers within 5 days of traveler’s return.</li> <li>Obtain country clearances via email/cable as appropriate three days prior to departure date.</li> <li>Updated and maintain Directors’ calendar in a highly professional manner with scheduling conflicts only in occasional circumstances.</li> <li>Kept abreast of routine office meetings, such as staff meetings and board meetings and inform team members of any findings and recommendations at meetings.</li> <li>Tracked executive correspondence and work with the Officers to ensure responses are sent in on time and in the correct format.</li> <li>Reviewed office correspondence for proper formatting as prescribed in official agency guidance such as letter, memos and other documents.</li> <li>Served as Records POC for the Bureau of Food Security.</li> <li>Scheduled conference rooms and ensures proper equipment and/or documentation are secured on day prior to meeting.</li> <li>Effectively communicated orally and in writing.</li> </ul>
GTW Consultants & Associates, LLC
03.2017 - 06.2018
- Provided high level administrative and clerical support to the Market, Partnerships and Innovations (MPI) Office Director and the MPI Staff at the United States Agency for International Development (USAID).
- Interacted with presidential appointees, executives, senior managers, congressional staff and internal peers and employees to exchange information, provide advice and assistance pertaining to USAID.
- Conducted research and provide technical assistance on administrative related matters.
- Tracked and monitor program/projects and deadlines in order to ensure their timely completion.
- Assisted in the administration of human resource functions to include training, staffing and the preparation of personnel actions and related documents.
- Used computer applications to send/receive emails, create correspondence, print invoices, track information, order supplies and maintain supply inventories.
- Processed time and attendance in WebTA, reconcile errors, catch all FMLA errors and conduct leave audits.
- Processed travel requests on receipt of itineraries, including reservations, ticketing, and visa/passports within tow working days.
- Processed travel vouchers within 5 days of traveler’s return.
- Obtain country clearances via email/cable as appropriate three days prior to departure date.
- Updated and maintain Directors’ calendar in a highly professional manner with scheduling conflicts only in occasional circumstances.
- Kept abreast of routine office meetings, such as staff meetings and board meetings and inform team members of any findings and recommendations at meetings.
- Tracked executive correspondence and work with the Officers to ensure responses are sent in on time and in the correct format.
- Reviewed office correspondence for proper formatting as prescribed in official agency guidance such as letter, memos and other documents.
- Served as Records POC for the Bureau of Food Security.
- Scheduled conference rooms and ensures proper equipment and/or documentation are secured on day prior to meeting.
- Effectively communicated orally and in writing.
<ul> <li>Executed reception duties by greeting visitors and clients in person and via telephone.</li> <li>Screened telephone calls and visitors, directing them to appropriate personnel.</li> <li>Answered routine inquiries regarding staff activities and program operations.</li> <li>Processed payroll for 87 civilian and military employees, addressing payroll-related questions.</li> <li>Maintained calendars for staff while coordinating meetings, conferences, and training sessions.</li> <li>Prepared background materials, agendas, and assisted during meetings for senior staff.</li> <li>Typed outgoing correspondence, ensuring compliance with formatting and documentation regulations.</li> <li>Utilized office automation software to track information and create documents for department needs.</li> </ul>
Department of the Navy (AECOM)
01.2016 - 03.2017
- Executed reception duties by greeting visitors and clients in person and via telephone.
- Screened telephone calls and visitors, directing them to appropriate personnel.
- Answered routine inquiries regarding staff activities and program operations.
- Processed payroll for 87 civilian and military employees, addressing payroll-related questions.
- Maintained calendars for staff while coordinating meetings, conferences, and training sessions.
- Prepared background materials, agendas, and assisted during meetings for senior staff.
- Typed outgoing correspondence, ensuring compliance with formatting and documentation regulations.
- Utilized office automation software to track information and create documents for department needs.
<ul> <li>Established new records management system for contracts at GSA.</li> <li>Planned and coordinated all Department/Agency records activities, ensuring compliance with relevant legislation.</li> <li>Developed, maintained, and evaluated existing systems for efficiency and accessibility.</li> <li>Classified and indexed records to facilitate easy retrieval.</li> <li>Archived completed data and records to optimize storage solutions.</li> <li>Provided training for staff managing records to enhance operational effectiveness.</li> <li>Responded to internal and external information inquiries professionally.</li> <li>Prepared written reports and developed actionable recommendations based on collected data.</li> </ul>
Amazing Grace Enterprise
12.2014 - 04.2015
- Established new records management system for contracts at GSA.
- Planned and coordinated all Department/Agency records activities, ensuring compliance with relevant legislation.
- Developed, maintained, and evaluated existing systems for efficiency and accessibility.
- Classified and indexed records to facilitate easy retrieval.
- Archived completed data and records to optimize storage solutions.
- Provided training for staff managing records to enhance operational effectiveness.
- Responded to internal and external information inquiries professionally.
- Prepared written reports and developed actionable recommendations based on collected data.
<ul> <li>Directed operational functions related to building and customer service managers across GSA on a government-wide basis.</li> <li>Assembled and managed stakeholder networks within GSA and Federal agencies to execute business services for assisted acquisitions.</li> <li>Conducted complex analyses to assess customer needs and develop innovative, technology-driven solutions.</li> <li>Scheduled engagement meetings to ensure acquisition and project targets are met while identifying areas for process improvement.</li> <li>Analyzed customer requests to determine specific needs; coordinated with agencies to document requirements.</li> <li>Assisted customers and team members in developing short- and long-range technical service plans for acquisition planning.</li> </ul>
General Services Administration
09.2011 - 09.2014
- Directed operational functions related to building and customer service managers across GSA on a government-wide basis.
- Assembled and managed stakeholder networks within GSA and Federal agencies to execute business services for assisted acquisitions.
- Conducted complex analyses to assess customer needs and develop innovative, technology-driven solutions.
- Scheduled engagement meetings to ensure acquisition and project targets are met while identifying areas for process improvement.
- Analyzed customer requests to determine specific needs; coordinated with agencies to document requirements.
- Assisted customers and team members in developing short- and long-range technical service plans for acquisition planning.
<ul> <li>Coordinated correspondence and records management alongside leave administration tasks.</li> <li>Organized office filing system, digitizing documents for improved access.</li> <li>Developed comprehensive tracking system for incoming and outgoing correspondence.</li> <li>Executed data entry and document scanning into automated systems.</li> <li>Conducted analytical studies to support office programs and operations.</li> <li>Prepared various correspondence and written materials for assigned programs.</li> <li>Collaborated with stakeholders to enhance service delivery and meet organizational needs.</li> </ul>
General Administration Services
07.2006 - 08.2011
- Coordinated correspondence and records management alongside leave administration tasks.
- Organized office filing system, digitizing documents for improved access.
- Developed comprehensive tracking system for incoming and outgoing correspondence.
- Executed data entry and document scanning into automated systems.
- Conducted analytical studies to support office programs and operations.
- Prepared various correspondence and written materials for assigned programs.
- Collaborated with stakeholders to enhance service delivery and meet organizational needs.
Education
Associates of General Studies - General Studies
05/2014
05.2014
Associates of Arts & Science -
05/2014
05.2014
Skills
- Front desk operations
- Document organization
- Typing expertise
- Text editing
- Payroll administration
- Calendar management
- Travel coordination
- Document preparation
- Administrative support
- Event coordination
- Problem solving
- Effective communication
- Attention to detail
- Team collaboration
Additional Information
- SKILLS
- Superior Communication
- Strong Time Management
- Problem-Solving
- Team Player
- Project Management
- Word Processing & Typing
- Advanced Microsoft Office Skills
- Organizational and Client Service Skills
- Advanced skills in Government travel
- Secret Government Clearance
- Excellent attention to detail
Timeline
<ul> <li>Provided administrative support to three Front Office principals, ensuring seamless operations during absences.</li> <li>Managed principal’s calendar, resolving scheduling conflicts and organizing meetings, events, and travel arrangements.</li> <li>Acted as liaison with Agency senior leaders to gather briefing materials and background documents.</li> <li>Coordinated logistics for executive team events, including conferences and retreats, enhancing overall efficiency.</li> <li>Directed various support activities for high-level meetings and agency programs for distinguished visitors.</li> <li>Collaborated with the Director of Scheduling to manage long- and short-term calendar of events.</li> <li>Maintained confidentiality while managing sensitive information and prioritizing communications for senior executives.</li> </ul>
United States Agency of International Development (USAID)
06.2018 - 07.2025
<ul> <li>Provided high level administrative and clerical support to the Market, Partnerships and Innovations (MPI) Office Director and the MPI Staff at the United States Agency for International Development (USAID).</li> <li>Interacted with presidential appointees, executives, senior managers, congressional staff and internal peers and employees to exchange information, provide advice and assistance pertaining to USAID.</li> <li>Conducted research and provide technical assistance on administrative related matters.</li> <li>Tracked and monitor program/projects and deadlines in order to ensure their timely completion.</li> <li>Assisted in the administration of human resource functions to include training, staffing and the preparation of personnel actions and related documents.</li> <li>Used computer applications to send/receive emails, create correspondence, print invoices, track information, order supplies and maintain supply inventories.</li> <li>Processed time and attendance in WebTA, reconcile errors, catch all FMLA errors and conduct leave audits.</li> <li>Processed travel requests on receipt of itineraries, including reservations, ticketing, and visa/passports within tow working days.</li> <li>Processed travel vouchers within 5 days of traveler’s return.</li> <li>Obtain country clearances via email/cable as appropriate three days prior to departure date.</li> <li>Updated and maintain Directors’ calendar in a highly professional manner with scheduling conflicts only in occasional circumstances.</li> <li>Kept abreast of routine office meetings, such as staff meetings and board meetings and inform team members of any findings and recommendations at meetings.</li> <li>Tracked executive correspondence and work with the Officers to ensure responses are sent in on time and in the correct format.</li> <li>Reviewed office correspondence for proper formatting as prescribed in official agency guidance such as letter, memos and other documents.</li> <li>Served as Records POC for the Bureau of Food Security.</li> <li>Scheduled conference rooms and ensures proper equipment and/or documentation are secured on day prior to meeting.</li> <li>Effectively communicated orally and in writing.</li> </ul>
GTW Consultants & Associates, LLC
03.2017 - 06.2018
<ul> <li>Executed reception duties by greeting visitors and clients in person and via telephone.</li> <li>Screened telephone calls and visitors, directing them to appropriate personnel.</li> <li>Answered routine inquiries regarding staff activities and program operations.</li> <li>Processed payroll for 87 civilian and military employees, addressing payroll-related questions.</li> <li>Maintained calendars for staff while coordinating meetings, conferences, and training sessions.</li> <li>Prepared background materials, agendas, and assisted during meetings for senior staff.</li> <li>Typed outgoing correspondence, ensuring compliance with formatting and documentation regulations.</li> <li>Utilized office automation software to track information and create documents for department needs.</li> </ul>
Department of the Navy (AECOM)
01.2016 - 03.2017
<ul> <li>Established new records management system for contracts at GSA.</li> <li>Planned and coordinated all Department/Agency records activities, ensuring compliance with relevant legislation.</li> <li>Developed, maintained, and evaluated existing systems for efficiency and accessibility.</li> <li>Classified and indexed records to facilitate easy retrieval.</li> <li>Archived completed data and records to optimize storage solutions.</li> <li>Provided training for staff managing records to enhance operational effectiveness.</li> <li>Responded to internal and external information inquiries professionally.</li> <li>Prepared written reports and developed actionable recommendations based on collected data.</li> </ul>
Amazing Grace Enterprise
12.2014 - 04.2015
<ul> <li>Directed operational functions related to building and customer service managers across GSA on a government-wide basis.</li> <li>Assembled and managed stakeholder networks within GSA and Federal agencies to execute business services for assisted acquisitions.</li> <li>Conducted complex analyses to assess customer needs and develop innovative, technology-driven solutions.</li> <li>Scheduled engagement meetings to ensure acquisition and project targets are met while identifying areas for process improvement.</li> <li>Analyzed customer requests to determine specific needs; coordinated with agencies to document requirements.</li> <li>Assisted customers and team members in developing short- and long-range technical service plans for acquisition planning.</li> </ul>
General Services Administration
09.2011 - 09.2014
<ul> <li>Coordinated correspondence and records management alongside leave administration tasks.</li> <li>Organized office filing system, digitizing documents for improved access.</li> <li>Developed comprehensive tracking system for incoming and outgoing correspondence.</li> <li>Executed data entry and document scanning into automated systems.</li> <li>Conducted analytical studies to support office programs and operations.</li> <li>Prepared various correspondence and written materials for assigned programs.</li> <li>Collaborated with stakeholders to enhance service delivery and meet organizational needs.</li> </ul>
General Administration Services
07.2006 - 08.2011
Associates of General Studies - General Studies
05/2014
Associates of Arts & Science -
05/2014
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