Shiquita McGuire
Hughesville ,Maryland
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
20
20
years of professional experience
Work History
Office Manager
Luxxery Cosmetic Boutique
02.2014 - Current
- Streamline office operations by implementing efficient filing systems and organizational strategies.
- Enhance team productivity by delegating tasks effectively and overseeing daily workflow.
- Reduce costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Facilitate smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Develop a comprehensive content calendar for consistent publishing and improved audience engagement.
- Enhance website traffic by creating engaging content and implementing effective SEO strategies.
- Conduct thorough research to produce accurate, informative, and relevant industry-related content.
- Support physician's through scheduling patient appointments, requesting medical records, and establishing care with referring providers.
- Boost team productivity by managing communication channels and ensuring timely responses to inquiries.
- Collaborate on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Streamline invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Organize office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
Lead Hostess
Ledo's
02.2004 - 02.2019
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Improved guest experience by offering personalized recommendations based on individual preferences and dietary requirements.
Lead Administrative Assistant
American's Best Contacts & Eyeglasses
09.2013 - 09.2014
- Improved patient experience by efficiently scheduling appointments and managing follow-up communications.
- Enhanced practice efficiency by maintaining accurate electronic medical records for all patients.
- Ensured quality patient care by assisting optometrist with pre-testing, diagnostic testing, and contact lens fittings.
- Contributed to a positive office environment by providing excellent customer service to patients both in-person and over the phone.
- .
- Streamlined office processes by coordinating insurance billing and maintaining up-to-date information on coverage changes.
- Promoted eye health education, providing informative materials to patients on proper eyewear care and maintenance.
- Maintained a clean and organized workspace, ensuring that all equipment was properly sanitized between uses.
- Assisted with frame selection process, helping patients choose eyewear that best suited their lifestyle needs and preferences.
Bank Teller
Count First Bank
12.2006 - 10.2011
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Streamlined teller operations for better workflow by implementing time-management strategies.
- Enhanced branch sales through cross-selling bank products and services to customers.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Assisted customers in opening new accounts, facilitating a smooth onboarding process for new clients.
- Collaborated with team members to achieve monthly sales targets and provide exceptional service to customers.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- Processed loan payments accurately, contributing to the overall efficiency of branch operations.
Education
Associate of Science - Accounting & General Studies
College of Southern Maryland (CSM)
LaPlata, Maryland05.2007
Skills
- Operations Management
- Policy Development
- Office Management
- Billing
- Staff Hiring
- Workflow Optimization
- Calendar Management
- Data Entry
- Meeting Planning
- Office Administration
Timeline
Office Manager
Luxxery Cosmetic Boutique
02.2014 - Current
Lead Administrative Assistant
American's Best Contacts & Eyeglasses
09.2013 - 09.2014
Bank Teller
Count First Bank
12.2006 - 10.2011
Lead Hostess
Ledo's
02.2004 - 02.2019
Associate of Science - Accounting & General Studies
College of Southern Maryland (CSM)
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