Shiquittia M. Miller

Greet,check in/out patients

verify insurance benefits upon arrival

receive,enter and schedule/reschedule appointments

collect co payments

maintain a steady and professional work flow while multitasking assisting a high volume of patients with updating personal information

completing payments batch outs at the end of the work shift daily

Fostered operational efficiency and compliance with company policies through effective coordination of office activities.

• Company Overview: Deliver the most advanced, digitally-powered business services to help the world’s best brains streamline their business in meaningful and sustainable ways.
• Handle incoming customer inquiries through various communication channels (phone, email, chat).
• Provide accurate and timely information to customers regarding their inquiries or concerns.
• Resolve customer complaints and escalate complex issues to the appropriate departments.
• Document customer interactions and update relevant information in the database.
• Collaborate with team members to improve overall customer satisfaction.
• Deliver the most advanced, digitally-powered business services to help the world’s best brains streamline their business in meaningful and sustainable ways.

• Responsible for all aspects of daily operations.
• Source high quality and trending hair care products for salon.
• Ensured establishment operated according to all safety and regulatory guidelines.
• Network at industry events such as hair shows to market salon.
• Team leadership and development.
• Provided excellent customer service to all clients.
• Performed a wide range of styling, cutting and coloring techniques.
• Applied sanitation standard.

• Answer high volume of calls, transfers and direct calls while also providing great customer service.
• Responsible for all front office patient coordination, to be completed in a timely manner.
• Accurately inputs data in given database.

• Responsible for all aspects of daily operations.
• Source high quality and trending hair care products for salon.
• Ensured establishment operated according to all safety and regulatory guidelines.
• Network at industry events such as hair shows to market salon.
• Team leadership and development.
• Provided excellent customer service to all clients.
• Performed a wide range of styling, cutting and coloring techniques.
• Applied sanitation standard.

• Manage the receptionist area, including greeting visitors and responding to telephone and in-person requests.
• Scheduled appointments.
• Took payments for services rendered.
• Answered phones and handled customer service concerns with clients.
• Maintained inventory of products.
• Cleaned salon and organized work stations for each stylist.

• Contacted over 100 prospects daily to have consultation with agents for Blue Cross Blue Shield insurance.
• Consistently increased the number of scheduled appointments for the agents on a monthly basis.
• Organized, filed documents, and keep information confidential relating to the clients who made scheduled consultation.