Hi, I’m
Shira Gregg
Benefits Advisor
Chicago,IL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
19
years of professional experience
Work History
ADP- Automated Data Processing
Open Enrollment Specialist
07.2016 - Current
Job overview
- Carried out administrative tasks by communicating with clients via e-mail and telephone.
- Verified client's information by reviewing Summary Plan Description booklets from carrier's.
- Reviewed outstanding requests and redirected workloads to complete projects on time.
- Assist client's with generating, posting and updating Benefit information into Workforce Now.
- Communicated verification and authorization status updates with Payroll and the Connections Department to facilitate decision-making for Clients and insurance coverage.
- Reviewed several client cases per week and verified insurance coverage information.
- Notified carrier's of plan changes.
Aon Hewitt
Benefit Advisor
07.2013 - 01.2016
Job overview
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Checked employees' benefits enrollment for accuracy and inputted all data into Onyx.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, and interactions.
- Directed and controlled 401K, medical, dental and vision benefit packages.
- Updated personnel handbooks and individual records to keep filed accurate and detailed.
- Advised managers and employees on state and federal employment regulations, collective agreements and classification programs.
- Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties.
- Observed strict procedures to maintain data and plan participant confidentiality.
The Home Depot Store
Head Cashier
10.2004 - 08.2011
Job overview
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Educated employees on register use, merchandising and customer service.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Resolved escalated customer disputes with special actions such as discounts.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
Lowe's Home Improvement
Front End Supervisor
04.2009 - 05.2011
Job overview
- Monitored cash drawers in checkout stations to verify adequate cash supply.
- Trained team members in successful strategies to meet operational and sales targets.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Prepared weekly employee work schedules for team members.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Education
Drew High SchoolDrew, MS
High School Diploma
05.2022
Rust CollegeHolly Springs, MS
No Degree from Elementary Education
05.2006
Skills
- ADP Workforce Now
- Open Enrollment Procedures
- Verification Processes
- Microsoft Office
- Learning Platforms
- Excellent Administrative Abilities
- Insurance Plan Verification
- Benefits Verifications
- Data Entry Software
- Outstanding Clerical Abilities
- Insurance Terminology
- Electronic Authorization Processing
Timeline
Open Enrollment Specialist
ADP- Automated Data Processing
07.2016 - Current
Benefit Advisor
Aon Hewitt
07.2013 - 01.2016
Front End Supervisor
Lowe's Home Improvement
04.2009 - 05.2011
Head Cashier
The Home Depot Store
10.2004 - 08.2011
Drew High School
High School Diploma
Rust College
No Degree from Elementary Education
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