Shira Pointer
Detroit,MI
Summary
Cheerful and upbeat professional with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Detail-oriented approach to resolving crm issues.
Overview
6
6
years of professional experience
Work History
Client Service Representative
Interim Home Health Care
03.2024 - Current
Executive Administrative Assistant
Wrights Renovation
02.2022 - 03.2024
- Handled all client complaints and questions
- Acted as Human Resources and handled payroll
- Created employee handbook and company website
- Assisted with creating contracts for clients
- Input all data from each crew
- Created job folders each week
- Handled all logistics
- Facilitated board meeting agendas and distributed support materials in advance for successful sessions.
- Provided secretarial support to the executive staff including composing correspondence, memos, presentations, reports and other documents as requested.
- Prepared invoices and drafted memos for executives.
- Prepared monthly financial statements according to established deadlines.
- Maintained up-to-date contact lists of vendors and suppliers while coordinating orders as required by executives.
- Established procedures for maintaining files of all office correspondence, memorandums, agreements, and contracts, ensuring easy access when needed.
- Developed filing systems to maintain confidential records of personnel information and business activities in accordance with company policies.
IT Helpdesk Administrator
LOC Performance
03.2019 - 02.2022
- Prioritized Client emails and calls by urgency and distribute to the right associate
- Maintained our helpdesk ticketing system and ensured we are up to date on a daily basis
- Performed data entry tasks into computer databases from paper documents.
- Supervised administrative staff, delegating tasks and managing workload distribution.
- Provided technical assistance with computer hardware and software issues when needed.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Maintained positive working relationship with fellow staff and management.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Handled correspondence, including drafting emails, memos, and reports for senior management.
- Answered incoming calls and responded to customer inquiries.
- Worked closely with human resources to support employee management and organizational planning.
Education
Wayne Memorial High School -
Wayne Memorial High School
06.2016
Skills
- Microsoft Word
- Excel
- QuickBooks
- Kantime Medicare
- PowerPoint
- Multitasking
- Organization
- Data entry
- Call handling
- Conflict resolution
- Client communication
- Team collaboration
- Record keeping
- File management
- Payroll administration
- Meeting deadlines
- Follow-up skills
- Adaptability and flexibility
Hobbies and Interests
- Reading in the park
- M.O.M Group
- Zumba at my gym
- Listening to Podcasts
Volunteer Experience
Salvation Army Community Center, Volunteer, 09/01/13, 06/30/17, Assisted children with homework and projects at after school program for inner city kids. Helped with summer day camp.
Timeline
Client Service Representative
Interim Home Health Care
03.2024 - Current
Executive Administrative Assistant
Wrights Renovation
02.2022 - 03.2024
IT Helpdesk Administrator
LOC Performance
03.2019 - 02.2022
Wayne Memorial High School -
Wayne Memorial High School
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