Shira Simmons

• Resolved customer complaints promptly and professionally, ensuring high levels of satisfaction.
• Utilized company systems to address customer issues effectively and efficiently.
• Documented all interactions in CRM for accurate tracking and reporting.
• Followed up on unresolved complaints to guarantee issue resolution.
• Maintained a positive demeanor while handling challenging customer interactions.

• Administered emergency medical care in high-pressure combat situations.
• Trained soldiers on basic first aid and medical procedures.
• Documented patient information accurately for medical records.
• Administered medications according to physician orders and monitored patient response.
• Conducted physical examinations on incoming soldiers for deployment purposes.
• Mentored junior team members, fostering skill development and teamwork.
• Managed inventory levels, ensuring adequate supplies for operations.
• Facilitated communication between squads to enhance workflow efficiency.
• Used active listening and effective communication to alleviate issues between personnel members.