Shirali Patel
Hilliard,OH
Summary
A professional and dedicated leader who seeks to join a world-class organization, and contribute over 17 years of customer service/pharmacy management resolution experience.
Overview
28
28
years of professional experience
Work History
Team Leader (Research & Correspondence)
Express Scripts
01.2002 - Current
- Effectively resolve issues with SOP utilization – along with a high percentage of efficiency and quality
- Consistently exceeding the efficiency and quality requirements in Research & Correspondence
- Corresponds with patients; addressing any written concerns with delays in processing, missing orders or non-receipt of mailed medications as well as providing them with priority resolutions and first class customer service
- Efficient interaction with internal departments, resolving all open protocols to ensure that orders are processed for immediate delivery
Customer Service Representative
Express Scripts
01.1998 - 01.2002
- Provided superior customer service in answering incoming calls assisting customers, pharmacies and physicians with orders and refills, benefit eligibility questions and prescription status inquiries
- Performed routine to complex customer service and claims activities in support of the goals of customer satisfaction and retention; using established policies, procedures and guidelines
- Assisted pharmacies and members on all issues related to processing of pharmacy claims while determining justification of overriding pharmacy claims edits and error messages
- Proactively assisted Quality Specialists by mentoring new hire training classes
Education
High School Diploma - undefined
LD High School
Sachin, India01-1982
Skills
- Microsoft Office
- Commitment to Excellence
- Training
- Customer Service & Call Center
- Dedicated Team Player
- Excellent Communication
Timeline
Team Leader (Research & Correspondence)
Express Scripts
01.2002 - Current
Customer Service Representative
Express Scripts
01.1998 - 01.2002
High School Diploma - undefined
LD High School