Jay Teekalall
Humacao,PR
Summary
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.Resourceful Customer Service Agent who consistently meets and exceeds productivity goals.Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction.
Overview
21
21
years of professional experience
Work History
Train Operator
NYCTA
Queens, NY
08.2016 - Current
- Executed equipment operations safely, following regulations, policies and procedures.
- Positioned and moved loads, responding to hand or audio signals from crew members.
- Switched rail cars within rail yard for product offload into receiving pits.
- Exercised continuous commitment to standards and regulatory training activities.
Customer Service Representative
Walt Disney World Resort
Orlando, FL
07.2005 - 06.2012
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Documented conversations with customers to track requests, problems and solutions.
- Assisted customers in making payments on accounts and setting up payment plans.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Education
High School Diploma - HS Diploma
Adlai Stevenson HS
1991
Skills
- Strong organizational skills
- Courteous demeanor
- Customer service expert
- Adaptive team player
- Active listening skills
- High customer service standards
- Telecommunications knowledge
- Negotiation competency
- Conflict resolution proficiency
Accomplishments
Exceeded corporate target for customer satisfaction for 12 months in a row Customer Service
- Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Timeline
Train Operator
NYCTA
08.2016 - Current
Customer Service Representative
Walt Disney World Resort
07.2005 - 06.2012
High School Diploma - HS Diploma
Adlai Stevenson HS