Energetic and dedicated customer service professional with a dynamic skill set. Demonstrated excellence in providing friendly and welcoming service. Committed to creating positive and memorable experiences for every customer.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Pediatric Travel Nurse
Aya Healthcare
Baltimore , MD
01.2023 - Current
Resolved customer complaints regarding patient care services in a timely manner.
Implemented result-driven strategies to optimize efficiency and ensure exceptional standards of patient care.
Delivered patient-centered care by attentively listening to their distress and catering to their demands.
Responded quickly and with expertise to emergencies, maintaining a calm approach while delivering optimal care, support and life-saving interventions
Travel Nurse, Pediatrics
Fastaff Nursing
Sacramento, CA
02.2021 - 01.2023
Evaluated patient status, tracked behaviors, and informed supervising doctors of noteworthy observations
Collaborated with interdisciplinary team to champion patient needs and enact prescribed treatment strategies.
REGISTERED NURSE (PER DIEM)
Davita, Inc & American Renal Associates
Atlanta, GA
03.2014 - 03.2021
Conducted patient and caregiver education sessions regarding PD modality procedures
Detected patient reactions, deteriorations and improvements, ensuring accurate reporting in patient records
Acute Care Registered Nurse
Children's Healthcare of Atlanta
Atlanta, GA
03.2020 - 01.2021
Prepare donors and recipients for surgery, including educating them on the risks associated with organ and tissue donation
Recognizing the signs and symptoms of cardiopulmonary and respiratory emergencies and knowing how to start standard interventions to stabilize the patient
Education
Bachelor of Science Nursing -
The University of West Florida
12-2013
Skills
Critical thinking and acute care expertise
Provided solution-based interventions
Leadership and teamwork mindset
Emergency Response Coordination
Customer Service
Cultural Awareness
Public interaction
Certification
Basic Life Support (BLS) Certification, 08/26
Pediatric Life Support (PALS) Certification, 08/26
Travel Surgical Technologist at Aya Healthcare Staffing/Trinity Health First Choice, Arrow Healthcare StaffingTravel Surgical Technologist at Aya Healthcare Staffing/Trinity Health First Choice, Arrow Healthcare Staffing
Travel Registered Nurse, Labor and Delivery at AMN Healthcare & AYA HealthcareTravel Registered Nurse, Labor and Delivery at AMN Healthcare & AYA Healthcare