SHIRANI SINCLAIR
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
2026
2026
years of professional experience
Work History
Home Health Aide
Private Care
2023 - Current
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
- Accommodated patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
- Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
Catering Manager
Self Owned Business
01.2016 - 01.2020
- Successfully managed a diverse range of events including schools, corporate functions, and special occasions, consistently exceeding client expectations.
- Hired and trained both permanent and temporary staff members.
- Coordinated with event planners for floor and table layouts, guest numbers, and overall catering needs.
- Adapted to changing market trends, keeping service offerings fresh and competitive.
Operations Manager
The Gloucestershire Hotel
01.2012 - 2016
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with Travel agents and external vendors.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
Guest Services Manager
Sonesta Resorts St Martin
01.2011 - 01.2012
- Supervise staff performing front desk duties as required, including: greeting guests, answering the telephone, performing guest transactions and operating the front office computer systems.
- Ability to explain resort products, services and other information about the resort as requested.
- Provides supervisory assistance to all Front Office Team Members when dealing with escalated situations. Assist guests with issues and complaints, with empathy and a focus on guest satisfaction.
- Assist with recruiting, selection and training of front desk, reservations and night audit staff.
- Work closely with staff to ensure high quality customer service.
- Resolves and communicates all customer service issues to the resort leadership.
- Provide departmental training initiatives.
- Coordinates the scheduling, reporting and accounting procedures.
- Attended meetings and training as requested.
- Other duties as assigned
Region Manager
White Rose Interiors
01.2022 - 2023
- Established strategic partnerships with local businesses to expand brand presence, increase sales opportunities, and improve customer retention rates.
- Developed a strong regional team through effective recruitment, training, and performance management initiatives.
- Leveraged expertise in market segmentation to effectively target different consumer groups within the region, maximizing sales potential across diverse demographics.
- Championed corporate social responsibility initiatives within the region to enhance brand reputation while delivering meaningful impact on local communities served by our organization.
Guest Services Agent
Sunset Beach Resort and Spa
2009 - 2012
- Reduced guest complaints by ensuring strict adherence to hotel policies and procedures.
- Handled emergency situations calmly and professionally, prioritizing guest safety at all times.
- Guaranteed timely check-ins and check-outs by implementing efficient front desk processes and procedures.
- Increased room occupancy rates by implementing effective marketing strategies and promotions.
Commercial Property Manager
Cauzomar Investment
2021 - 2022
- Communicated with clients and tenants while offering strategic solutions to remedy problems.
- Enhanced tenant satisfaction by addressing concerns and resolving disputes promptly.
- Managed property renovations, ensuring timely completion and minimal disruption to tenants.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Developed emergency response plans for each managed property; coordinated drills regularly with tenants as part of risk-management protocol.
Education
BSc. - Management Studies
Northern Caribbean University
Jamaica01.2010
Skills
- Property inspections
- Facilities management
- Teamwork and collaboration
- Customer service-focused
- Time management
- Attention to detail
- Multitasking abilities
- Adaptability and flexibility
- Relationship building
Timeline
Region Manager
White Rose Interiors
01.2022 - 2023
Catering Manager
Self Owned Business
01.2016 - 01.2020
Operations Manager
The Gloucestershire Hotel
01.2012 - 2016
Guest Services Manager
Sonesta Resorts St Martin
01.2011 - 01.2012
Home Health Aide
Private Care
2023 - Current
Guest Services Agent
Sunset Beach Resort and Spa
2009 - 2012
Commercial Property Manager
Cauzomar Investment
2021 - 2022
BSc. - Management Studies
Northern Caribbean University
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