Summary
Overview
Work History
Education
Skills
Certification
CLEARANCE
Timeline
Generic

Shiraz Hussain

Lorton,VA

Summary

Technically astute, focused, and results driven IT subject matter expert and team lead with proficiency in Systems Engineering. Leading and managing operations and the engineering team for systems while solving enterprise-wide technical problems. Highly involved in strategizing and implementing new technologies to facilitate efficiencies in systems. A committed team player with excellent interpersonal communication skills that promotes strong relationships to achieve the contractual expectations of valued stakeholders.

Overview

20
20
years of professional experience
1
1
Certification

Work History

SME End User Technology Engineer and Team Lead for EUT Engineering and Operations teams

General Dynamics IT
06.2014 - Current
  • Ensure IT systems are aligned with the Federal Information Security Management Act by complying all security baselines against the Security Technical Implementation Guide (STIG) for Windows 10, 11, MS Edge, Google Chrome and Adobe.
  • Prioritizing IT activities align with our organizational objectives and values. These activities included project, task and tickets.
  • Architected the build and design of our enterprise remote support solution (Beyond Trust) at the SEC.
  • Planned and built our enterprise data and app migration tool (EBF Onboarder) for our iPhones. The migration from AirWatch to Microsoft Intune.
  • Constructed our enterprise data and app migration tool (Laplink/PC Mover) for our workstations. This was for the Windows 10 to Windows 11 migration.
  • Supported the engineering build of the Office 2016 to M365 migration via BigFix and MS Intune.
  • Incorporate security controls at all phases of solution development for endpoints by analyzing the data from Nessus and then implementing solution with a variety of enterprise tools.
  • Partnering with different teams and vendors to resolve major technical problems by locating root causes and improving processes.
  • Collaborated in meetings with managers to plan for future projects and technical resources.
  • Led cross-functional teams and vendors to analyze, strategize, test, and implement modern technologies into our environment; MS 365, BeyondTrust, Laplink, EBF Onboarder, BigFix OSD.
  • Conducting weekly, monthly, and ad-hoc meetings with team and management to clearly communicate goals and expectations for task and projects using JIRA, SharePoint and MS Planner.
  • Proactively recommending process and strategy enhancements that will maximize production and minimize inefficiencies by building out a virtual test environment and MS teams.
  • Enforced policies governing OneDrive for a smooth migration of data from shared drives.
  • Configured SAML authentication for BeyondTrust in Azure.
  • Creating and updating SEC workstation gold image using BigFix Operating System Deployment (OSD).
  • Migrated workstations from Win10 1709 branch to 1809, 1909, 20H2, 21H2 and 22H2 via BigFix.
  • Building Windows 10 custom image and drivers for SEC hardware.
  • Making reports using BigFix Web Reports and Inventory to help management make IT related decisions.
  • Integrated polices and rule for smart card infrastructure on the workstations.
  • Stood up JIRA kanban board, sprints, and dashboards for our team to maximize work transparency and efficiencies.
  • Built workstation related analysis objects in BigFix.
  • Analytically evaluate methods and techniques, both qualitative and quantitative to access IT requirements by using Tenable Nessus, BigFix, McAfee EPO and CyberArk.
  • Deployed BigFix software and driver packages to the SEC enterprise environment of over 8000+ endpoints.
  • Constructed USMT task in BigFix for migrating user’s profiles in the Win7 to Win10 migration project.
  • Troubleshooting BigFix OSD servers and relay servers to support image and deployment process.
  • Assisted with converting gold image to OVA file for AWS team.
  • Researched and implemented group polices to improve desktop infrastructure.
  • Mentoring other IT Operators, Service Desk staff and Engineers different technologies to excel their careers.
  • Conducted training sessions for Service desk, Deskside support and regional IT specialist in the Windows 10 migration project and a multitude of other technologies.
  • Controlled all new SEC workstations through Lifecycle process to automate in BigFix.
  • Troubleshooting high visibility enterprise desktop infrastructure related issues with other engineering teams, application owners and vendors (Microsoft, IBM (HCL), Cisco, Adobe, Dell & HP).
  • Resolved critical and high vulnerabilities that are reported by Tenable on enterprise systems.
  • Managed and resolved PIV authentication issues by creating enterprise policies
  • Updated ADK bundle server and MDT bundle for imaging system.
  • Configured option 43 raw data (PXE) for all imaging servers for the server migration project.
  • Added new ADMX templates for group policy task.
  • Maintained System Center Configuration Manager (SCCM) environment and deployed software packages to targeted workstations.
  • Utilizing Enterprise Site Mode List Manager to make IE sites compatible with Microsoft Edge.
  • Customized and updated gold image for all SEC workstations using Active X and Swimage Imaging.
  • Crafted gold image for SEC Virtual Desktop Infrastructure (VDI) test environment using VMware vSphere.
  • Virtualized SEC software for the VDI test environment using VMware App Volumes.
  • VMotioned all requested VMs to temporary migration datastore as part of the Virtual Windows Workstation project.
  • Managed network and system testing with management for Surface Pro tablets.
  • Built SEC Anonymous Browser workstations
  • Performing monthly testing for Windows, Microsoft, and 3rd party patches.
  • Generated multiple SOPs for End User Technology projects.

SCCM Admin/Senior Helpdesk Engineer

TFS Group
04.2009 - 06.2014
  • Company Overview: (Federal Contractor for Department of Homeland Security, Office of Inspector General)
  • Constructed applications, packages and operating systems for deploying to all DHS-OIG laptops using SCCM 2012.
  • Assisted mobile users at DHS-OIG in establishing encrypted virtual private network tunnels for highly secure remote connectivity.
  • Disconnected and re-connected Headquarters and Field Office servers, switches, routers, computers, printers and ensuring full connectivity permitting equipment to properly function in new locations.
  • Crafted wireless training environments with video teleconferencing for senior executives.
  • Classified monthly security patches using SCCM 2012 for distribution of all DHS-OIG workstations and most servers.
  • Scrutinized failed critical patches and updates with research, tested solution and generated resolution reports for supervisors.
  • Created a Master Image for Dell, HP, Macbook Pro and Macbook Air laptops for testing the next DHS-OIG laptop.
  • Generated self signed certificates on servers allowing certain programs to properly run.
  • Identified lost documents for clients and restored these files from the backup servers.
  • Decrypted Credant encrypted crashed hard drives to recover client’s data.
  • Lead all on all tier 3 support and dedicated support to high level executive staff
  • Led training sessions to helpdesk staff to improve overall support.
  • Instituted Blackberry devices to clients, then custom activated their voice and email features.

Technical Support

All Renovations
01.2005 - 04.2009
  • Set-up workstations and laptops for new employees; configured systems, insured network connectivity, installed and tested software.
  • Troubleshoot defective hardware and software components of Window users.
  • Imaged desktops and notebooks using Norton’s Ghost software.
  • Installed wireless cards and memory to upgrade laptops.

Education

B.S. - Business Administration with a minor in Information Technology

George Mason University
01.2003

Skills

  • Operating Systems: Microsoft Windows 11 & 10, Windows Server 2022 & 2019
  • Internet/Network Technologies: MS Edge, IE 11, Google Chrome, Mozilla Firefox, Cisco VPN & Palo Alto Global Protect
  • Tools: MS Intune, M365, MS teams, MS Copilot, MS Office 2016, Outlook, EntraID, Exchange Server, Group Policy Management, Active Directory, SharePoint, OneDrive, BeyondTrust, Laplink, EBF Onboarder, CyberArk, Adobe Professional and Creative Cloud, McAfee EPO, Active X, DISM, HCL BigFix Lifecycle, BigFix Patch Management, BigFix Inventory, BigFix Baretail and QnA, Swimage Imaging, Symantec Ghost, Symantec Endpoint Protection, Fiddler, Procmon, TTT trace, Kerberos Authentication tester, ITSM & Service Now, PointSec Endpoint Encryption R73, Credant Mobile Guardian, Cisco AnyConnect, Cisco ISE, VTC, Cisco Packet Tracer, Cisco Unified CM Console, WireShark, SCCM 2007 & 2012, VMware vSphere, VMware Horizon Client & VM App Volume, CDF Trace Log, IISCrypto, HP Performance Advisor, MS SaRA, MS Purge tool, Enterprise Site Mode List, BatchPatch, and Kerberos Authentication Tester

    • Soft Skills:

  • Customer focus
  • Process improvement
  • Process analysis
  • Analytical thinking
  • Task prioritization
  • Issue research
  • Teamwork and collaboration
  • Problem-solving abilities
  • Team leadership
  • Effective communication
  • Adaptability and flexibility
  • Relationship building

Certification

  • ITIL v4 certification, Security +
  • Completed Microsoft MD 102 course
  • Actively engaged in Azure AI courses

CLEARANCE

Public Trust (active), Secret (until April 2016)

Timeline

SME End User Technology Engineer and Team Lead for EUT Engineering and Operations teams

General Dynamics IT
06.2014 - Current

SCCM Admin/Senior Helpdesk Engineer

TFS Group
04.2009 - 06.2014

Technical Support

All Renovations
01.2005 - 04.2009

B.S. - Business Administration with a minor in Information Technology

George Mason University

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