Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shirdawn Jackson

Fontana,CA

Summary

My experience and training have provided me with necessary skills and background to perform in a management capacity with great efficiency and effectiveness.

I am energetic, flexible and focused. My ability to multi-task, prioritize and coordinate allows for me to successfully handle diverse clients and projects simultaneously. I have and accurate memory for detail and an ability to make appropriate decisions in a timely manner. Teamwork ans brainstorming to reach consensus are key ingredients of my leadership style, yet I thrive when working independently.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Campus Support

David W Long Elementary
Fontana, CA
09.2015 - Current
  • Supervise grades K-5 for safe arrival to school.
  • Supervise children at Lunch and all play times.
  • Promoted campus awareness of activities and engagement opportunities with on-campus.
  • Supported campus events to increase student engagement and promote campus-wide initiatives.

Customer Service Manager

Kastle Systems
Culver City, CA
04.2005 - 02.2009
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Followed through with client requests to resolve problems.

Project Manager

Kastle Systems
Culver City, CA
08.1999 - 04.2005
  • Developed and initiated projects, managed costs, and monitored performance
  • Updated operational methods, oversaw accounting procedures, tracked information and compiled data to improve efficiency
  • Fostered relationships with vendors to promote positive working relationships
  • Achieved project deadlines by coordinating with contractors to manage performance

Account Manager

Kastle Systems
Culver City, CA
05.1998 - 08.1999
  • Educated clients on new [Product or service] and updated account information to maintain high standards of client service
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms

Education

High School Diploma -

University High School
Los Angeles, CA

Project Management

Villa Nova University

Clerk Typist

NAACP New Careers

Skills

  • Data Entry
  • Project Management
  • Verbal and Written Communication
  • Customer Service
  • Security Communications
  • Social Media Account Administration
  • Contact Database Management
  • Public Relations
  • Report Writing
  • Editorial Calendars
  • Problem Solving
  • Detail-Oriented

Certification

  • Project Management
  • Clerk Typist

Timeline

Campus Support

David W Long Elementary
09.2015 - Current

Customer Service Manager

Kastle Systems
04.2005 - 02.2009

Project Manager

Kastle Systems
08.1999 - 04.2005

Account Manager

Kastle Systems
05.1998 - 08.1999

High School Diploma -

University High School

Project Management

Villa Nova University

Clerk Typist

NAACP New Careers

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Shirdawn Jackson