Shire Burby
Tempe,AZ
Summary
Proven leader in hospitality, excelling in guest relations. Leveraged exceptional customer service and sales expertise to enhance dining experiences, achieving significant improvements in customer satisfaction. Skilled in fostering team collaboration and maintaining high cleanliness standards, consistently delivering quality service in high-volume settings. As someone who thrives in high volume customer service, a smile and a good team is all you need to power through. Although, my end goal is to prosper in any given role. I’m here to show my team the hard work and meaningful commitment I can bring not just to them, but to a strong and dedicated company.
Overview
6
6
years of professional experience
Work History
Server
Hillstone Restaurant Group
01.2023 - 09.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Greeter
Hillstone Restaurant Group
01.2023 - 09.2024
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
Assistant Store Manager
DKNY, Women's Apparel & Accessories
03.2022 - 01.2023
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Server
Chili's Restaurant
01.2019 - 02.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
Associate Of Arts And Sciences - Communications
Rio Salado College
2323 W 14th ST05.2023
Cosmetology - Beauty School
Penrose Academy
13402 N Scottsdale Rd Skyline High School
845 S Crismon Rd05.2021
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Time management
- Professional Appearance
- Hospitality service expertise
- Memory retention
- Cleanliness standards
- Safe Food Handling
- Menu Memorization
- Food Running
- High-volume dining
- Service prioritization
- Sales expertise
- Order Accuracy
- Quality Control
- Food safety practices
- Performance Improvement
- Guest Relations Management
- Point of sale operation
- Relationship Management
- Allergy awareness
- Order Management
- Strong Communication Skills
- Detail Oriented
- POS system operations
- Fine Dining Experience
Timeline
Server
Hillstone Restaurant Group
01.2023 - 09.2024
Greeter
Hillstone Restaurant Group
01.2023 - 09.2024
Assistant Store Manager
DKNY, Women's Apparel & Accessories
03.2022 - 01.2023
Server
Chili's Restaurant
01.2019 - 02.2022
Associate Of Arts And Sciences - Communications
Rio Salado College
Cosmetology - Beauty School
Penrose Academy
Skyline High School