Shiree Bailey
Creedmoor,NC
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
UNCH Kidney Transplant
Chapel Hill, NC
05.2023 - Current
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Prepared specimens for laboratory testing and performed routine laboratory tests.
- Assisted in minor surgical procedures such as suturing lacerations or removing stitches under the direction of a physician.
- Collected urine samples from patients for drug screens or pregnancy tests when necessary.
- Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
- Answered patient calls promptly and directed inquiries to the appropriate department when needed.
- Obtained insurance authorizations for prescribed medications or treatments for patients in need of financial assistance programs.
- Provided support to physicians during consultations by recording patient histories accurately and documenting treatment plans accordingly.
- Monitored lab results for accuracy and alerted physicians immediately if any abnormalities were detected.
Registered Medical Assistant
Duke University Health Systems
Durham, NC
04.2020 - 10.2022
- Intake of medical history records
- Patient care support responsibilities during exams or procedures, collected and prepared laboratory specimens, performed basic laboratory test in the clinic, electrocardiograms, removed sutures/staples, changed sterile and non-sterile dressings, promoted patient/family understanding of the educational content and his/her involvement in the plan of care, and documented patient's records
- Disposed of contaminated supplies, instrument processing, elevated level diseases infection and sterilization of medical instruments, telephoning prescriptions a pharmacy, prepared and administered medications as directed by a physician, and authorizing drug refills as directed
- Performed other clinical functions as delegated and supervised by the physician
- Assisted physicians with Pap smear exams, Wet mounts, Group B Strep test screenings, STD screenings, Colposcopies, Endometrial and Cervical Biopsies, Polyp/Cyst removals, Leep Procedures, Suture removals, and IUD insertions/removals
- Prepared patients for examinations and diagnostic procedures according to clinic processes
- Acted as a chaperone for health care providers during patient examination as requested and assisted with procedures
- Cleaned and stocked procedure rooms with correct supplies
- Prepared procedure rooms for the physicians
- Answered incoming patient calls, gathering history and symptoms to determine scope of medical complaints.
- Scheduled same-day or first-available appointments for urgent needs by accessing provider availability in Epic and securing time slot.
- Assisted patient with telehealth visits
Financial Care Counselor
Duke University Health System
Durham, NC
02.2019 - 03.2020
- Analyzed insurance coverage and benefits for service to ensure timely reimbursement
- Obtained prior authorization certification and/or authorizations as appropriate
- Admit, register and pre-register patients with accurate patient demographic and financial data
- Calculated and collected cash payments for all patients
- Reconciled daily cash deposit
- Explained policies and procedures and resolved problems
- Gathered necessary documentation to support proper handling of inquiries and complaints
- Helped visitors and patients
- Used the Epic computer charting system daily.
Administrative Clerk
Duke University Health System
Durham, NC
08.2018 - 02.2019
- Delivered exceptional customer service through direct communication with clients and team members.
- This includes greeting and directing guests, answering phone inquiries, and handling requests or complaints in a professional manner
- Maintained files with confidentiality in an easily accessible format
- Coordinated communication between various departments, scheduled meetings, distributed reports, and kept all parties informed of general business operations
- Managed workflow by assigning tasks to other administrative employees daily, ensuring that deadlines are met and work is completed correctly
- Assisted in training staff members and new hires
- Assumed responsibility for maintenance of office equipment
- Responded to inquiries and requests for information
- Answered incoming calls and other receptionist duties when needed
Ophthalmology Appointment Coordinator
Duke University Health System
Durham, NC
11.2015 - 11.2016
- Registered new patients and updated existing patient demographics in
- Work Queues cleared daily to prevent delay of claims
- Take messages, transfer calls, provide information to other Duke departments and ancillary facilities
- Check financial assignments regularly to ensure patient eligibility, request assistance of management if assistance is required
- Provided routine information regarding practice services and direct patients to assigned areas and other locations upon request
- Review and post charges to patient accounts in Epic from charge tickets
- Confirmed with patient's about appointments and rescheduled missed appointments.
- Scheduled and confirmed appointments.
- Sent appointment reminder cards for following week's schedule.
- Maintain adequate stock of supplies and forms used in the ordinary course of job responsibilities
- Responded to patients', prospective patients, and visitor inquiries
HCH Medical Receptionist
Advance Community Health
Raleigh, NC
05.2014 - 11.2015
- Greeted all patients and visitors, in person or over the telephone
- Scheduled appointments
- Verified Insurance
- Registered new patients and updated existing patient demographics by collecting detailed patient information
- Facilitated patient flow by notifying the provider of patients' arrival, being aware of delays, and communicating with patients and clinical staff
- Responded to patients', prospective patients, and visitor inquiries in a courteous manner
- Traveled to satellite offices to assist
- Keep medical office supplies stocked by anticipating inventory needs, placing orders, and monitoring office equipment
- Visited the homeless shelter to render medical services
- Entered insurance, demographics and health history into patient database.
Education
Registered Medical Assistant - Medical Assisting
Gwinnett College
Raleigh, NC03.2020
High School Diploma -
Granville Central High School
Stem, NC06.2010
Associate of Applied Science - Nursing
Vance Granville Community College
Henderson, NCSkills
- Exceptional Communication Skills
- Teamwork
- MS Windows Proficient
- Excellent Customer Service Skills
- Computer/Technical Literacy
- Self-Motivated/Ability to Work with Little
- Or No Supervision
- Problem-Solving
- Multi-line phone talent
- Basic Knowledge of EMR
- Epic/Centricity Trained
- Patient Intake/Collecting Specimen
- Updating Medical Records
- Check-In and Check-Out Procedures
- Multi-line Telephone System Operation
- Clinical and Operational Judgement
- Medication Administration
- Multitasking and Prioritization
- Completing Insurance Forms
- Time Management
- Cleaning and Sanitizing
- Patient Relations
- Procedure Assistance
- Operating EKG Equipment
- Coordinating Drug Refills
- Wound Care
- Routine Laboratory Testing
- Critical Thinking
- Treatment Room Preparation
- Appointment Scheduling
- Social Perceptiveness
- Blood and Tissue Collection
- Examination Preparation
- Regulatory Compliance
- Vitals Collection and Documentation
- Standards Compliance
- Electronic Charting
- Patient Chart Tracking
- Remote Video Conferencing
- Immunizations and Vaccinations
- Preventive Healthcare
- Specialized Healthcare Referrals
- Medical Supply Management
- Treatment Preparation
- Care Coordination
Certification
- Registered Medical Assistant (RMA)
- Basic Life Support(CPR & AED)
Timeline
Certified Medical Assistant
UNCH Kidney Transplant
05.2023 - Current
Registered Medical Assistant
Duke University Health Systems
04.2020 - 10.2022
Financial Care Counselor
Duke University Health System
02.2019 - 03.2020
Administrative Clerk
Duke University Health System
08.2018 - 02.2019
Ophthalmology Appointment Coordinator
Duke University Health System
11.2015 - 11.2016
HCH Medical Receptionist
Advance Community Health
05.2014 - 11.2015
Registered Medical Assistant - Medical Assisting
Gwinnett College
High School Diploma -
Granville Central High School
Associate of Applied Science - Nursing
Vance Granville Community College
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