Shiree Bennett
Cincinnati
Summary
Motivated professional focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates superb judgment in balancing customer, employee, and company objectives.
Overview
22
22
years of professional experience
Work History
National Sales and Service Mananger
Finitura
Cincinnati
12.2016 - Current
- Ensured compliance with company policies and procedures in sales operations.
- Facilitated customer assistance with product inquiries and service requests.
- Participated in promotional events to boost brand visibility and customer engagement.
- Cultivated relationships with key accounts to strengthen long-term partnerships.
- Performed market research and analyzed competitor strategies to inform sales tactics.
- Collaborated with marketing team to create promotional materials that drive sales growth.
- Processed customer transactions accurately using point-of-sale systems.
- Created written estimates and obtained customer consent to proceed.
- Utilized various software and tools to streamline processes and optimize performance.
Account Executive
Office Depot -Office Max
Cincinnati
01.2013 - 05.2014
- Managed client accounts to drive satisfaction and retention rates.
- Conducted product demonstrations and presentations for prospective clients, showcasing features.
- Prepared proposals and contracts to secure new business opportunities.
- Resolved client issues through effective communication strategies to enhance relationships.
- Generated weekly sales performance reports for upper management review.
- Provided prompt customer service support to address issues efficiently.
- Developed and implemented a comprehensive sales plan, increasing revenue in assigned territory.
- Advised customers on best practices for product usage and maintenance procedures.
General Mananger
B3
Cincinnati
12.2003 - 06.2012
- Directed daily operations to ensure efficient service delivery.
- Managed team performance through regular training and feedback sessions.
- Oversaw budget allocation and resource management across departments.
- Implemented strategic initiatives to enhance customer satisfaction levels.
- Analyzed market trends to inform business development strategies.
- Developed policies and procedures to streamline internal processes.
- Fostered a positive workplace culture through team-building activities.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Delegated work to staff, setting priorities and goals.
- Forecasted customer demand to set prices or credit terms for goods or services.
Education
High School Diploma -
Mt. Healthy High School
Cincinnati, OHSkills
- Customer relationship management
- Proposal development
- Account management
- Team leadership
- Sales operations
- Administrative support
- Deadline oriented
- MS office expert
- Decision-making
- Employee Payroll
Timeline
National Sales and Service Mananger
Finitura
12.2016 - Current
Account Executive
Office Depot -Office Max
01.2013 - 05.2014
General Mananger
B3
12.2003 - 06.2012
High School Diploma -
Mt. Healthy High School
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