Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Shiree Kowack

Pittsfield

Summary

Professional with expertise in policy development and implementation, specializing in internal audit management. Proven track record in establishing compliance systems that significantly reduce violation risks. Committed to delivering outstanding customer service while maintaining strict adherence to regulatory standards.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Operation Supervisor

Clearbrook Treatment Center
04.2025 - 08.2025
  • Mentored Behavioral Health Technicians to enhance accountability and performance outcomes.
  • Organized technician schedules, optimizing coverage and improving workflow efficiency.
  • Documented activities while modeling expectations, raising technician performance standards.
  • Educated technicians on responsibilities to ensure compliance and operational clarity.
  • Monitored daily tasks to uphold high care delivery standards.
  • Managed drug detox and mental health admissions, overseeing discharges and AMA cases.
  • Supervised operations staff, enforcing strict adherence to company policies.
  • Conducted performance reviews to identify improvement areas and implement actionable plans.

Administrator-Revenue Auditor

Revino
06.2024 - 01.2025
  • Use internal and external reports to verify revenue data, including, but not limited to, Cage and Count Reports, Vendor Reports, and Audit Files.
  • Track and reconcile revenue generated from Historical Horse Racing (HHR) Machines and table games.
  • Review the count team’s cash and voucher data and reconcile it to the internal revenue software daily.
  • Daily reconciliation of non-gaming revenue to source reports.
  • Monthly reconciliation of internal revenue software and vendor reports.
  • Monthly review of HHR vendor invoices for accuracy and communicate discrepancies if necessary.
  • Reconciles F&B Revenue per POS to Cage daily and sends cashier over/short reports.
  • Maintain electronic audit-related documentation.
  • Prepare other audit system reports as needed.
  • Effectively work and communicate with the Count Team, Cage/Count Manager, and other personnel as needed.
  • Assists with training/mentoring of new Team Members as requested
  • Anti-Money Laundering Compliance.

Chief Compliance Officer

Family Care Visiting Nurse and Homecare Agency LLC
08.2020 - 01.2024
  • Directed compliance program for FCVN, implementing organization-wide policies.
  • Evaluated operational risks and developed comprehensive risk management strategies.
  • Oversaw Compliance Committee, QAPI, and PAC initiatives to uphold quality standards.
  • Conducted regular audits to verify adherence to compliance procedures.
  • Enhanced monitoring processes and improved communication of compliance standards.
  • Produced management reports detailing compliance operations and progress metrics.
  • Facilitated employee training on compliance policies to ensure understanding of protocols.
  • Coordinated with attorneys to navigate complex legal compliance challenges.

Assistant Manager

Perfumania -TFO
11.2019 - 07.2020
  • Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
  • Direct and supervise employees engaged in sales, inventory-taking, and reconciling cash receipts, or in performing services for customers.
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
  • Inventory stock and reorder when inventory drops to a specified level.
  • Instruct staff on how to handle complicated sales.
  • Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
  • Assign employees to specific duties.
  • Enforce safety, health, and security rules.
  • Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
  • Plan budgets and authorize payments and merchandise returns.
  • Perform work activities of subordinates, such as cleaning and organizing shelves and displays, and selling merchandise.
  • Plan and prepare work schedules and keep records of employees' work schedules and timecards.

Manager -Sales Director

Windsor Fashion
04.2019 - 11.2019
  • Resolve customer complaints regarding sales and service.
  • Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
  • Determine price schedules and discount rates.
  • Review operational records and reports to project sales and determine profitability.
  • Monitor customer preferences to determine the focus of sales efforts.
  • Prepare budgets and approve budget expenditures.
  • Confer or consult with department heads to plan advertising services and to secure information on equipment and customer specifications.
  • Direct and coordinate activities involving sales of manufactured products, services, commodities, real estate, or other subjects of sale.
  • Collect and analyze data to detect deficient controls, duplicated effort, extravagance, fraud, or non-compliance with laws, regulations, and management policies.
  • Report to management about asset utilization and audit results, and recommend changes in operations and financial activities.
  • Examine inventory to verify journal and ledger entries.
  • Inspect cash on hand, notes receivable and payable, negotiable securities, and canceled checks to confirm records are accurate.
  • Audit payroll and personnel records to determine unemployment insurance premiums, workers' compensation coverage, liabilities, and compliance with tax laws.
  • Conduct pre-implementation audits to determine if systems and programs under development will work as planned.

Internal Audit -Quality Specialist

Job Center/Pratt&Whitney/ UPS
09.2018 - 01.2019
  • Investigate or report questionable test results.
  • Monitor testing procedures to ensure that all tests are performed according to established item specifications, standard test methods, or protocols.
  • Prepare detailed reports on audit findings.
  • Supervise the auditing of establishments and determine the scope of the investigation required.
  • Report to management about asset utilization and audit results, and recommend changes in operations and financial activities.
  • Examine records and interview workers to ensure the recording of transactions and compliance with laws and regulations.
  • Examine and evaluate financial and information systems, recommending controls to ensure system reliability and data integrity.
  • Confer with company officials about financial and regulatory matters.
  • Examine whether the organization's objectives are reflected in its management activities, and whether employees understand the objectives.
  • Prepare, analyze, and verify annual reports, financial statements, and other records, using accepted accounting and statistical procedures to assess financial condition and facilitate financial planning.
  • Inspect cash on hand, notes receivable and payable, negotiable securities, and canceled checks to confirm records are accurate.
  • Conduct pre-implementation audits to determine if systems and programs under development will work as planned.

Paralegal Compliance - Legal Admin

Surge Resource
09.2017 - 09.2017
  • Prepare affidavits or other documents, such as legal correspondence, and organize and maintain documents in a paper or electronic filing system.
  • Prepare for trial by performing tasks such as organizing exhibits.
  • Prepare legal documents, including briefs, pleadings, appeals, wills, contracts, and real estate closing statements.
  • Meet with clients and other professionals to discuss details of the case.
  • Gather and analyze research data, such as statutes, decisions, legal articles, codes, and documents.
  • Call upon witnesses to testify at the hearing.
  • Investigate facts and law of cases and search pertinent sources, such as public records, to determine causes of action and to prepare cases.
  • Direct and coordinate law office activity, including delivery of subpoenas.
  • Keep and monitor legal volumes to ensure that the law library is up-to-date.
  • Arbitrate disputes between parties and assist in the real estate closing process, such as by reviewing title searches.
  • Conduct or direct the internal investigation of compliance issues.

Assistant Director of Compliance- Compliance Officer

Spa Tech Institute
08.2015 - 09.2016
  • Direct the development or implementation of compliance-related policies and procedures throughout an organization.
  • Verify that all firm and regulatory policies and procedures have been documented, implemented, and communicated.
  • Assess product, compliance, or operational risks and develop risk management strategies.
  • Conduct or direct the internal investigation of compliance issues.
  • Conduct periodic internal reviews or audits to ensure that compliance procedures are followed.
  • Design or implement improvements in communication, monitoring, or enforcement of compliance standards.
  • Disseminate written policies and procedures related to compliance activities.
  • File appropriate compliance reports with regulatory agencies.
  • Identify compliance issues that require follow-up or investigation.
  • Keep informed regarding pending industry changes, trends, and best practices, and assess the potential impact of these changes on organizational processes.
  • Monitor compliance systems to ensure their effectiveness.
  • Oversee internal reporting systems such as corporate compliance hotlines and inform employees about these systems.
  • Prepare management reports regarding compliance operations and progress.
  • Assist internal or external auditors in compliance reviews.
  • Provide employee training on compliance-related topics, policies, or procedures.
  • Report violations of compliance or regulatory standards to duly authorized enforcement agencies as appropriate or required.
  • Review communications such as securities sales advertising to ensure there are no violations of standards or regulations.
  • Advise internal management or business partners on the implementation of operation of compliance programs.
  • Collaborate with human resources departments to ensure the implementation of consistent disciplinary action strategies in cases of compliance standard violations.
  • Maintain documentation of compliance activities, such as complaints received or investigation outcomes.
  • Consult with corporate attorneys as necessary to address difficult legal issues.
  • Discuss emerging compliance issues with management or employees.
  • Serve as a confidential point of contact for employees to communicate with management, seek clarification on issues or dilemmas, or report irregularities.
  • Verify that software technology is in place to adequately provide oversight and monitoring in all required areas.
  • Advise technical professionals on the development or use of environmental compliance or reporting tools.

Cardiac Monitor Tech

CMC
02.2007 - 08.2015
  • Monitor patients' blood pressure and heart rate using an electrocardiogram (EKG) equipment during diagnostic or therapeutic procedures to notify the physician if something appears wrong.
  • Monitor patients' comfort and safety during tests, alerting physicians to abnormalities or changes in patient responses.
  • Obtain and record patient identification, medical history, or test results.
  • Attach electrodes to the patients' chests, arms, and legs, connect electrodes to leads from the electrocardiogram (EKG) machine and operate the EKG machine to obtain a reading.
  • Perform general administrative tasks, such as scheduling appointments or ordering supplies or equipment.
  • Conduct an electrocardiogram (EKG), using specialized electronic test equipment, recording devices, or laboratory instruments.

Education

Master of Jurisprudence - Corporate and Business Law, Regulatory Analysis & Compliance

Widener University/ Delaware Law School
Chester, PA
12.2019

Bachelor of Science - Human Services

Springfield College
05.2015

Skills

  • Healthcare team leadership
  • Operations management
  • Team collaboration
  • Compliance monitoring
  • Health and safety oversight
  • Legal research and analysis
  • Internal auditing
  • Risk management
  • Contract evaluation
  • Regulatory compliance
  • Training and development
  • Quality assurance

Certification

Driver's License

Personal Information

  • Willing To Relocate: Florida
  • Driving License: Yes
  • Availability: Florida

Timeline

Operation Supervisor

Clearbrook Treatment Center
04.2025 - 08.2025

Administrator-Revenue Auditor

Revino
06.2024 - 01.2025

Chief Compliance Officer

Family Care Visiting Nurse and Homecare Agency LLC
08.2020 - 01.2024

Assistant Manager

Perfumania -TFO
11.2019 - 07.2020

Manager -Sales Director

Windsor Fashion
04.2019 - 11.2019

Internal Audit -Quality Specialist

Job Center/Pratt&Whitney/ UPS
09.2018 - 01.2019

Paralegal Compliance - Legal Admin

Surge Resource
09.2017 - 09.2017

Assistant Director of Compliance- Compliance Officer

Spa Tech Institute
08.2015 - 09.2016

Cardiac Monitor Tech

CMC
02.2007 - 08.2015

Master of Jurisprudence - Corporate and Business Law, Regulatory Analysis & Compliance

Widener University/ Delaware Law School

Bachelor of Science - Human Services

Springfield College

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