Shiree Smith
Lansing,MI
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Remote Customer Service Representative
CCMSI
Okemos, MI
01.2018 - Current
- Answering and responding to incoming emails/phone calls
- Sorted, opened, and routed incoming correspondence and deliveries to help leaders respond quickly to business and customer requirements
- Offered office wide support in training
- Including trouble shooting and optimizing usage
- Strong problems solving and decision making skills
- Knowledge of de-escalation techniques and strategies, such as active listening, empathy, and emotional regulation.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Home Health Aide (HHA)
Arcadia Home Care and Staffing
Lansing, MI
01.2023 - 12.2023
- Assist client with daily living activities
- Report changes in patient's conditions
- Medication reminders
- Transport client to and from appointments
- Run errands for client
- Provide a safe and clean environment
Administration Assistant
Love Joy Special Needs
Lansing, MI
01.2019 - 12.2022
- Created and distributed documents, such as agendas and meeting minutes.
- Reported changes in patients' conditions
- Organized and maintained files, including electronic records.
- Provided administrative support to management team.
- Prepared invoices, expense reports, memos, letters, and other documents using Microsoft Office Suite applications.
- Performed data entry tasks accurately within specified timeframes.
Front Desk Receptionist
Holiday Inn
Okemos, MI
04.2015 - 01.2019
- Stock and sort supplies
- Address problems or special guest request
- Friendly and pleasant
- Promote a positive image of the property to all guests
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal
- Help with all booking needs or cancellations
Room Attendant
StayBridge Suites
Okemos, MI
03.2013 - 03.2015
- Promote a positive image of the property to guests
- Friendly and pleasant
- Address problems or special requests
- Stock and sort supplies
- Vacuum, clean, dust and polish guest rooms
Education
High School Diploma -
Central High School
01-2010
Skills
- Call Management
- Data Entry
- Account updating
- Scheduling
- Inbound and Outbound Calling
- Complaint resolution
- Data Collection
- Payment Processing
- Courteous demeanor
- Retail sales customer service
- Coordination
- Typing proficiency
- Filing
- Positive and professional
- Documentation
- Critical Thinking
Certification
- CPR Certified
- Medication Distribution
Timeline
Home Health Aide (HHA)
Arcadia Home Care and Staffing
01.2023 - 12.2023
Administration Assistant
Love Joy Special Needs
01.2019 - 12.2022
Remote Customer Service Representative
CCMSI
01.2018 - Current
Front Desk Receptionist
Holiday Inn
04.2015 - 01.2019
Room Attendant
StayBridge Suites
03.2013 - 03.2015
High School Diploma -
Central High School
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