Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Shiree Yates

Caregiver.
Sun City,AZ

Summary

Compassionate Live-In Caregiver with a proven track record at Private, excelling in patient advocacy and emotional support. Skilled in administering medication and monitoring vital signs, I fostered a warm environment that enhanced client well-being. Recognized for my attention to detail and problem-solving aptitude, I consistently ensured safety and comfort for my clients.

Overview

35
35
years of professional experience
1
1
Certification

Work History

Live-In Caregiver

Private
05.2018 - 04.2024
  • Provided compassionate and personalized care to elderly client ensuring their safety, comfort, and well being.
  • Assisted in daily activities such as bathing, dressing,grooming, bathroom assistance, and medication management.
  • Assisted and monitored Insulin injections.
  • Monitored vital signs and promptly reported any changes or concerns to healthcare professionals.
  • Created a warm and supportive environment by engaging in meaningful conversations, reading to the patient, and other activities requested by the patient and attending Physicians.
  • Assisted in Physical therapy exercises, encouraged by visiting Physical therapists.
  • Managed household tasks including meal preparation, light housekeeping, laundry, grocery shopping and medication from pharmacy.
  • Took patient to all medical and dental appointments.
  • Assisted healthcare professionals by providing daily activity and medication journals, kept by myself and the patient.

Restaurant Manager

Spirit Of Puget Sound Cruise Ship
02.1998 - 04.2023
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Assisted in development and implementation of new menus to offer variety and options to customers.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Oversaw food preparation and monitored safety protocols.
  • Maximized quality assurance by completing frequent line checks.
  • Motivated staff to perform at peak efficiency and quality.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Developed unique events and special promotions to drive sales.

Retail Store Sales Manager

Changes International
03.2008 - 09.2012
  • Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Managed day-to-day staffing and handled scheduling for all store employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Maintained company's visual merchandise standards through general housekeeping and planograms.
  • Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Built relationships with customers and community to establish long-term business growth.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.

Salon Manager

Hairmasters Salon
04.2004 - 05.2008
  • Worked to continuously increase salon business through effective sales, service, and operations policies.
  • Coached and trained employees to optimize performance and achieve demanding business objectives.
  • Controlled inventory by tracking expenses, purchases, and shelf stock.
  • Handled employee scheduling and coverage needs during business hours.
  • Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
  • Managed cash flow, business transactions, banking, and accounting processes.
  • Achieved personal sales goals by upselling products to meet individual needs.
  • Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
  • Oversaw salon employee performance, facility cleanliness, and sales.
  • Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.
  • Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Scheduled employees to maintain adequate coverage during business hours.
  • Maintained general appointment calendar and set shift schedules.
  • Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.
  • Researched and evaluated current and potential products used by service staff.
  • Educated service personnel on company policy and procedure.
  • Evaluated employee performance through close observation and performance rubrics.
  • Initiated workplace improvement programs for increased service efficiency.
  • Maintained posting of MSDS sheets in workplace.
  • Prepared billings and estimates for customers.
  • Upheld 24-hour response time to service requests.
  • Delegated workplace responsibility to appropriate staff.

Sales Associate

Spirit of Puget Sound Cruise Ship
01.1997 - 02.1998
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Assigned work to staff, set schedules, and motivated strong performance in key areas.
  • Developed partnerships with external vendors and suppliers to obtain quality products and services.
  • Partnered across departments to run smooth, professional events and activities.
  • Monitored budget and expenditures, keeping facility within budget.
  • Trained and supervised staff to consistently meet performance goals and customer service standards.
  • Inspected equipment and facilities for signs of wear or damage impacting safety.
  • Cultivated strong relationships with customers to build loyalty and repeat business.
  • Conducted research and analysis of market trends to determine potential opportunities for growth.
  • Organized and oversaw special events such as birthday parties, tournaments and team-building activities.
  • Restored customer loyalty by resolving complaints with workers, activities or services rendered.
  • Coordinated with other entertainment venues to create joint promotional events.
  • Worked well in a team setting, providing support and guidance.
  • Developed and maintained courteous and effective working relationships.
  • Organized and detail-oriented with a strong work ethic.
  • Demonstrated leadership skills in managing projects from concept to completion.

Hair Stylist

Sessions Hair Salon
05.1989 - 12.1996
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Counted and documented opening and closing cash amounts daily.
  • Determined appropriate hair treatments based on conditions and textures.
  • Mixed pigments and used proper techniques to achieve desired color.
  • Trimmed, cut, and shaped hair and hairpieces based on customer preference.
  • Distributed business cards outside of salon to generate new business.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Processed payments, entering sales in register for prompt customer service.
  • Completed safety training and certifications to minimize risk of infection or injury to customers.
  • Organized sales area and work station to showcase products and boost sales.
  • Educated customers on products to maximize benefits.
  • Resolved guest complaints about service or style.
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
  • Answered phone calls and emails to schedule client appointments.
  • Increased revenue through effective customer service and inventory management.
  • Offered professional cuts, color services and extensions to salon customers.
  • Styled hair, makeup and nails for customers for special events and occasions.
  • Attended hair shows, classes and seminars to stay up-to-date on latest trends.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Developed creative techniques to provide clients with latest hairstyles.
  • Utilized latest techniques in balayage, ombre, highlights and color correction.
  • Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
  • Provided pre- and post-service consultations to accurately assess clients' needs.
  • Demonstrated thorough knowledge of all salon products and services.
  • Developed loyal following of clients by providing high-quality services.
  • Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
  • Maintained regular client list and successfully handled walk-in customers.

Education

Cosmetology - Cosmetology

Gene Juarez Academy of Beauty
Seattle, WA
04-1989

Skills

  • Meal preparation
  • Personal care assistance
  • Client transportation
  • Medical chart documentation
  • Patient confidentiality
  • Problem-solving aptitude
  • Wound care maintenance
  • Fast learner
  • Excellent communication
  • Attention to detail
  • Light housekeeping
  • Caring companionship
  • Monitor vital signs
  • Administer medication
  • Dressing assistance
  • Multitasking
  • Blood glucose monitoring
  • Professionalism
  • Patient advocacy
  • Critical thinking
  • Shopping and errands
  • Adaptability

Accomplishments

Consistent with Patient / Physician communication.

Trouble shooting with medication, compliant with Physician requests.

Detailed documentation of medication and Insulin administration / Injections.

Proven demonstration in loving and caring listening skills as well as compassion for the patient.

Ability to keep the patient upbeat and positive about their healthcare and appearance by reinforcing good grooming habits and assisting them with bathing and dressing.

Certification

  • PCA - Personal Care Aide

Languages

English
Full Professional

Timeline

Live-In Caregiver

Private
05.2018 - 04.2024

Retail Store Sales Manager

Changes International
03.2008 - 09.2012

Salon Manager

Hairmasters Salon
04.2004 - 05.2008

Restaurant Manager

Spirit Of Puget Sound Cruise Ship
02.1998 - 04.2023

Sales Associate

Spirit of Puget Sound Cruise Ship
01.1997 - 02.1998

Hair Stylist

Sessions Hair Salon
05.1989 - 12.1996

Cosmetology - Cosmetology

Gene Juarez Academy of Beauty

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