Hi, I’m
Shireen Ghazzara
Summary
Reliable professional offering an extensive career promoting positive customer experiences. Sharp Eligibility Specialist boasting expertise in managing and eligibility information for members and groups.
Overview
8
years of professional experience
1
Certification
Work History
The Early Learning Coalition of Miami Dade and Monroe
Family Support Eligibility Specialist
03.2021 - Current
Job overview
- Conduct interviews with clients who seek school readiness services based on referrals from the Department of Children and Families, the Partnership for Strong Families, or Workforce Board
- Determine family income eligibility and parent fees based on Federal, State and local guidelines and policies
- Assist with the planning and execution of community outreach and awareness activities/events
- Use Enhanced Field System to properly update and maintain data records for each child and their family.
PayCargo
Customer Service Representative
06.2020 - 06.2021
Job overview
- Utilized resource-intensive systems to virtually request, print, mail and deliver checks and payments
- Managed over 1,000 Vendors in releasing cargo within hour of receiving 'Payment Approval' alerts
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Scion Group
Housing Consultant
06.2019 - 06.2020
Job overview
- Implemented specific strategies to exceed customer experience and meet organization's revenue goals
- Provided management with feedback on sale barriers and customer objections
- Managed student housing real estate and bookkeeping for 781 students
- Leased 220 individual spots, making up more than 31% of total property prelease growth.
Equality Florida
Field and Public Policy Intern
05.2019 - 03.2020
Job overview
- Coordinated statewide outreach for LGBTQ+ rights, reproductive justice, gun violence prevention, HIV advocacy and grassroots mobilization for statewide actions
- Maintained strong relationships with elected representatives and media professionals
- Assisted in lobbying efforts to garner support for passage of the Florida Competitive Workforce Act, a ban on conversion therapy, and to oppose preemption of local regulation.
Lauren Poe for Mayor
Canvasser
01.2019 - 03.2019
Job overview
- Enrolled over 350 new community members to vote
- Engaged in door-to-door canvassing and collected data that led to successful campaign and a victory for local progressive
- Gathered information about public's perception of Poe and calculated poll outcome statistics.
The Early Learning Coalition
Call Center Agent
01.2016 - 12.2018
Job overview
- Ensured high-quality early education for children in Miami-Dade and Monroe Counties by assisting parents in selecting quality childcare settings and serving as a provider and parent contact for all coalition related issues.
March For Our Lives
Field Organizer
02.2018 - 03.2018
Job overview
- Helped lead national voter registration drives and educated citizens about progressive policy change
- Trained effective social change leaders to run strategic campaigns by organizing news conferences, building strong local coalitions, and generation grassroots support
- Nurture relationships with community organizations and leaders to build awareness for public policy reforms
- Spoke at public events and lobbied for pro-gun reform bills.
Education
University of Florida
Bachelor of Arts in Political Science
University Overview
Minor: Minor in International Relations
Miami Dade College
Associate of Arts
Skills
- Social media coordination
- Communication planning
- Cultural awareness
- Teamwork and collaboration
- Policy development
- Advocacy
- Political dynamics
- Writing
- Editing
- Photography
- Money management
- Applicant Support and Service
Languages
Armenian
Professional
Spanish
Professional
Certification
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Timeline
Family Support Eligibility Specialist
The Early Learning Coalition of Miami Dade and Monroe
03.2021 - Current
Customer Service Representative
PayCargo
06.2020 - 06.2021
Housing Consultant
Scion Group
06.2019 - 06.2020
Field and Public Policy Intern
Equality Florida
05.2019 - 03.2020
Canvasser
Lauren Poe for Mayor
01.2019 - 03.2019
Field Organizer
March For Our Lives
02.2018 - 03.2018
Call Center Agent
The Early Learning Coalition
01.2016 - 12.2018
University of Florida
Bachelor of Arts in Political Science
Miami Dade College
Associate of Arts
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