Shireen Hassan
Sanit Cloud,FL
Summary
Successful Store manager with over 20 years in the Automotive industry as a Pep Boys Store manager, currently with 4 years' experience as Estimator / Auditor II in Cox Automotive. During this time acquired the knowledge to increase the success of a company and excelled through all challenges, goals and excellence in customer service. Seeking to use my knowledge and experience to keep growing as an Automotive Professional.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Fleet Parts Manager
NAPA Integrated Business Solutions
05.2023 - Current
- Supervised and trained staff on product knowledge and customer service.
- Managed all Fleet accounts.
- Ordered parts for customers, repair shops, and service departments for Escot Bus Lines (Volvo, Cummins and Detroit engines).
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Provided timely, insightful and accurate reports to upper management.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Recon Estimator / Auditor II
Cox Automotive
02.2020 - 05.2023
- Working with staff to ensure accurate pricing for parts and supplies
- Ability to work directly with dealers, commercial accounts, and retail customers
- Complete projects and estimates before deadline
- Actively participate and model all safety/health procedures
- Help execute and lead company projects that fall out of scope.
- Followed established auditing processes to meet internal and regulatory requirements
Grocery Clerk / Customer Service
Publix
01.2020 - 05.2023
- Answer customers questions about merchandise and advise them on merchandise selection
- Take inventory or examine merchandise to identify items to be reordered or replenished
- Stock shelves, racks, cases, bins, and tables with new or transferred merchandise
- Stamp, attach, or change price tags on merchandise, referring to price list
- Receive, open, unpack and issue sales floor merchandise
- Clean display cases, shelves, and aisles
- Design and set up advertising sign and display of merchandise on shelves, counters, or tables to attract customers and promote sales.
Store Manager / Assistant Manager
Pep Boys
09.2000 - 01.2020
- Responsible for performance of store, including inventory, sales, customer experience and employee motivation
- Generate and analyze revenue as well as expense reports
- Increase sales and decrease employee turnover
- Implement new ideas for company growth
- Assemble meetings with higher management to discuss store performance and goals
- Interview, hire and train employees to align with company standards
- Analyze and execute daily reports
- Manage distribution of parts on retail, service and commercial.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
Education
High School Diploma -
New Utrecht High School
Brooklyn, NY06.1992
Skills
- Interpersonal Skills
- Positive Attitude
- Organizational
- Ordering Parts
- Vendor Relations
- Leadership / Management
- Operations Management
- OSHA Regulations
- Invoice Processing
- Customer Relations
- Teamwork
- Staff Training
- Purchasing Oversight
- Microsoft Office
- Inventory Restocking
- POS Systems Operations
Accomplishments
- Successfully managed all 3 areas of Pep Boys: Retail, Commercial and Service.
- Managed a Hub store with over 20,000 parts which entailed, reports and ordering while supplying other nearby stores and tire service shops.
- Exceed budgeted sales for 2017-2019 by $75,293
- Lowered logistics losses in parts by retraining employees and accountability.
- Working closely with commercial manager we increased sales with the opening of new accounts and recovering debts from pending balance accounts.
Certification
- Store Management Pro Training
- Pro Certification
- Pro Gold System
- Parts Pro Bronze Product Knowledge
- Parts Pro Silver Engine Mgt
- Parts Pro Platinum System
- Tire Pro Certification
- Service Pro Certification
Timeline
Fleet Parts Manager
NAPA Integrated Business Solutions
05.2023 - Current
Recon Estimator / Auditor II
Cox Automotive
02.2020 - 05.2023
Grocery Clerk / Customer Service
Publix
01.2020 - 05.2023
Store Manager / Assistant Manager
Pep Boys
09.2000 - 01.2020
High School Diploma -
New Utrecht High School
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