Summary
Overview
Work History
Education
Skills
Extracurricular Activities
Timeline
Generic

Shireen Ramnath

Clifton Park,NY

Summary

Strong foundation of building excellent client rapport to foster satisfaction and loyalty. Driven to bring value through extended knowledge of financial products, services, branch operations, and business partners.

Overview

10
10
years of professional experience

Work History

Branch Manager

KeyBank National Association
08.2023 - Current
  • Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Implemented effective sales strategies to achieve branch targets.
  • Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
  • Conducted regular performance evaluations and providing personalized coaching for staff development.
  • Has a strong focus on acquiring and growing small business relationships and will serve as a market leader in the local community and/or designated business area.
  • Facilitate strong partnerships within branch team and with line of business partners, focusing on client acquisition and deepening the relationship of current clients; effectively manage internal and external COIs

Personal Banker

KeyBank National Association
08.2019 - 08.2023
  • Worked closely with management to strategize sales techniques to increase branch production and customer service
  • Networked to increase client base and encourage existing clients to expand financial portfolios
  • Conducted detailed financial reviews for business clients to sell appropriate products to fit clients' needs
  • Identified and capitalized on community business opportunities with effective networking
  • Developed and delivered polished sales presentations to highlight product and service quality
  • Stepped outside my Banker role when not having a Branch Manager, ensuring the upkeep of the branch, both production and operational
  • Continued to provide coaching and feedback to the teller line to maintain motivation and confidence when not having a Branch Manager

Assistant Store Manager - Interim General Manager

Best Buy
06.2016 - 06.2019
  • Maintained positive customer relationships by responding quickly to customer service inquiries
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement
  • Planned store layout and displays to make the customer's shopping experience easier.

Team Lead

Starbucks
05.2014 - 09.2014
  • Established open and professional relationships with team members to achieve quick resolutions for various issues
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business
  • Served customers quickly and efficiently and created strategies to prevent delays.

Education

Bachelor of Arts - Psychology

SUNY At Albany
Albany, NY

Skills

  • Customer Service
  • Opportunity Identification
  • Interviewing and Hiring
  • Coaching and Mentoring

Extracurricular Activities

  • Alpha Kappa Alpha Sorority Inc.
  • Educational Opportunity Program Student
  • Advocate St. Jude Children's Research Hospital Advocate/Fundraising Team

Timeline

Branch Manager

KeyBank National Association
08.2023 - Current

Personal Banker

KeyBank National Association
08.2019 - 08.2023

Assistant Store Manager - Interim General Manager

Best Buy
06.2016 - 06.2019

Team Lead

Starbucks
05.2014 - 09.2014

Bachelor of Arts - Psychology

SUNY At Albany

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Shireen Ramnath