Shireen Sarkis El Hayek
Dubai
Summary
My Career Objective is to secure an administrational role in an organization that offers a challenging opportunity where I can enhance my career development and at the same time serve the organization utilizing the best of my capabilities.
Diligent [Desired Position] with solid background in overseeing guest relations and ensuring exceptional customer experiences. Successfully led team to enhance guest satisfaction and streamline service processes. Demonstrated expertise in conflict resolution and communication to foster positive guest interactions.
Offering solid foundation in customer service and hospitality management principles, combined with quick ability to learn and adapt to new challenges. Brings effective communication and conflict resolution skills essential for ensuring guest satisfaction. Ready to use and develop these skills in [Desired Position] role.
Personable and detail-focused individual with talent for creating memorable guest experiences and resolving issues efficiently. Possesses strong communication and interpersonal skills essential for managing guest relations and ensuring satisfaction. Dedicated to fostering welcoming environment and enhancing guest satisfaction through effective problem-solving and service delivery.
Experienced with managing guest relations and leading service teams to deliver exceptional guest experiences. Utilizes conflict resolution and effective communication to ensure smooth operations and high satisfaction. Track record of fostering positive environment that encourages team collaboration and adaptability.
A hospitality professional with strong background in guest relations and team leadership. Known for improving guest satisfaction through effective problem-solving and service enhancements. Reliable team player who adapts to changing needs and focuses on collaborative results. Skilled in conflict resolution and communication, valued for professional demeanor and high standards.
Developed strong leadership and conflict resolution skills within high-traffic hospitality environment, excelling in managing guest interactions and team coordination. Demonstrates keen ability to handle diverse challenges and ensure positive experience for clients and team members. Seeking to transition into new field, leveraging these transferable skills to contribute effectively in dynamic setting.
Guest relations professional skilled in fostering positive guest experiences and resolving conflicts efficiently. Demonstrates strong leadership and communication skills, ensuring seamless coordination among team members. Adept at adapting to changing needs and consistently delivering high-quality service. Known for building trust and driving results through collaborative efforts.
Friendly guest service professional offering [Number] years of superior service in hospitality industry. Strong hospitality knowledge and drive for cultivating guest loyalty. Proven success in [Type] roles with training in [Software].
Personable Guest Services Agent skilled in communicating with guests to provide information, resolve challenges, and deliver exceptional service. Well-versed in hotel operations and guest account management illustrated over [Number] years of industry experience.
Detail-oriented customer service professional bringing demonstrated success in transforming challenges into customer satisfaction. Over [Number] years of guest service experience in hospitality industry.
Industrious Guest Services Agent adept in expedient complaint resolution through tactful and diplomatic communication combined with resourceful problem-solving. Driven to promote guest satisfaction by going above and beyond to meet needs and exceed expectations.
Intelligent management professional with exceptional knowledge of venues, tourist attractions, dining and entertainment offerings. Extensive background in hotel management positions for high-end resorts.
Coordinated [Job Title] with more than [Number] years of experience working for high-end hotel chains. Diligent team player committed to providing exceptional guest services by directing staff, managing individual and group bookings and resolving common customer service issues. In-depth knowledge of hospitality industry and business administration.
Energetic Hotel Manager enthusiastic about delivering superior service to every guest. Successful at cutting costs without impacting quality of service and guest satisfaction. History of driving company growth through [Action] and [Action].
Determined, recent graduate with hospitality management degree. Highly effective in greeting guests and resolving issues. Looking for position in hospitality industry focused on providing exceptional service.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Experienced Senior Accountant successful at cultivating effective working relationships at all levels while driving improvements to budget administration, expense tracking and forecasting of future financial needs. Proven track record of performing work ethically while maintaining integrity of all financial data.
Detail-oriented Senior Accountant focused on improving company financial operations and streamlining processes using effective leadership, planning and decision-making abilities.
Knowledgeable senior accounting professional offering [Number] years of experience in financial operations. Strategic business leader, communicator and people manager.
Goal-focused Accountant with record of accurate reporting and budget management. Offering [Number] years of experience handling finances for [Number] locations. Processed payroll, budgets, reports, audits, journals, expenditures and payments. Diligently maintains latest training on tax regulations and legal issues impacting financial operations.
Finance professional with strong background in accounting and financial management. Known for accuracy in financial reporting and ability to streamline accounting processes. Collaborative team player focused on delivering results and adapting to changing needs. Skilled in financial analysis, regulatory compliance, and budget management.
Experienced with financial reporting, budgeting, and compliance. Utilizes advanced accounting software to streamline processes and ensure accuracy. Strong understanding of regulatory standards and financial forecasting.
Professional with strong background in accounting, equipped to drive financial accuracy and efficiency. Skilled in financial analysis, budgeting, and regulatory compliance. Known for reliable collaboration with teams and adaptability to changing needs. Excel in delivering results through strategic planning and problem-solving.
Offering solid grasp of accounting fundamentals and strong desire to learn and grow in professional environment. Brings keen ability to understand financial data and ensure accuracy and compliance. Ready to use and develop analytical and problem-solving skills in [Desired Position] role.
Adaptable and analytical with strong foundation in accounting principles and financial reporting. Deep understanding of financial statements and tax regulations combined with proficiency in Excel and accounting software. Capable of driving efficient financial operations and contributing to organizational success.
Diligent [Desired Position] with solid background in financial analysis and reporting. Successfully managed complex accounting tasks and ensured compliance with regulatory standards. Demonstrated expertise in financial forecasting and budget management.
My Career Objective is to secure an administrational role in an organization that offers a challenging opportunity where I can enhance my career development and at the same time serve the organization utilizing the best of my capabilities.
Developed critical financial skills in fast-paced corporate environment, ensuring accuracy and compliance with regulatory standards. Expertise in financial analysis and reporting, as well as streamlining accounting processes. Seeking to leverage these transferrable skills in new field to drive efficiency and success.
Resourceful Accounting professional with [Number] years of experience in audit preparation and reporting.
Seasoned auditing professional knowledgeable about risk aversion strategies, cost reduction options and financial processes. Decisive and persuasive communicator with proven problem-solving, leadership and planning abilities.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Recent graduate with foundational knowledge in [Area of study] and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
15
15
years of professional experience
2009
2009
years of post-secondary education
1
1
Language
Work History
Guest Relation Supervisor
Al Ain Palace
Abu Dhabi
10.2021 - 12.2022
- Welcoming guests and performing in-room check in
- Assisting in booking activities, spa, restaurant reservations and dealing with all guest requests
- Manning the Guest Relations / Reception Desk, including check-out duties
- Hosting Guest Events
- Regular follow up on guest experiences
- Maintaining of guest profiles and other administration task
- Led a team of guest relations staff, providing guidance and support to enhance their performance and professional growth.
- Coordinated with housekeeping staff for timely room turnovers, minimizing delays for incoming guests.
- Monitored guest feedback closely, identifying trends and opportunities for improvement within the department.
- Streamlined check-in and check-out processes for improved efficiency and reduced waiting times for guests.
- Assisted in the development of training programs aimed at improving guest relations skills among hotel employees.
- Contributed to an increase in positive online reviews by consistently delivering exceptional customer service experiences.
- Partnered with local businesses to create customized itineraries that showcased area attractions while driving ancillary revenue streams such as restaurant bookings or spa appointments.
- Implemented strategies for maintaining high levels of customer service during peak seasons without compromising quality.
- Collaborated with hotel departments to ensure seamless communication and coordination, resulting in better guest experiences.
- Served as a liaison between management and frontline staff, facilitating open communication channels that promoted teamwork and collaboration throughout the hotel operation.
- Supported sales efforts by proactively reaching out to potential clients during targeted marketing campaigns or events held at the property.
- Elevated overall guest experience through proactive problem-solving measures designed to prevent recurring issues from arising in the future.
- Championed a positive work culture within the guest relations team, fostering an environment that prioritized employee satisfaction and performance.
- Organized special events for VIP guests, ensuring memorable stays that encouraged repeat business.
- Coached new hires on company policies and procedures, setting them up for success in their roles as Guest Relations Agents or Supervisors alike.
- Developed strong relationships with repeat guests, fostering loyalty to the hotel brand.
- Enhanced guest satisfaction by efficiently resolving issues and addressing complaints in a timely manner.
- Updated standard operating procedures to reflect best practices, ensuring consistent service delivery across the team.
- Managed room upgrades strategically, maximizing revenue while delighting deserving guests with unexpected perks.
- Participated in regular meetings with upper management, presenting updates on departmental progress and strategies for continued success.
- Greeted guests upon arrival and offered assistance.
- Assisted guests with check-ins, account inquiries, and any additional services needed.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Implemented successful strategies to increase customer satisfaction.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Developed and implemented promotional strategies to increase occupancy.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Solicited and reviewed guest feedback and promptly resolved complaints.
- Oversaw day-to-day operations of [Number]-room hotel with staff of [Number] employees.
- Fostered safe lodging environment with reliable and effective security services.
- Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
- Evaluated and promptly resolved lodging facility operational issues.
- Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
- Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships.
- Planned and executed marketing activities to improve property brand and increase revenue.
- Assisted with development and distribution of marketing materials for facility.
- Created and managed accurate occupancy forecasts and budgets.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
Senior Accountant
Masafat International Sal
Beirut
06.2010 - 05.2019
- Company Overview: exclusive Geodis wilson
- Monitor daily bank reports and ensure sufficient cash flow for operation
- Reconcile bank accounts by gathering and balancing information
- Review accounts receivable and payable aging
- Assist on preparation of payments, and ensure creditors are paid on time
- Prepare and record asset, liability, revenue, and expenses entries by compiling and analyzing account information
- Reconcile the accounts receivable ledger to ensure that all payments are properly posted
- Maintain and balance subsidiary accounts by verifying, allocating, posting, reconciling transactions; resolving discrepancies
- Prepare fixed asset depreciation
- Prepare V.A.T every quarter
- Assist the auditor in closing the year end, and preparation of audit file
- Perform an Internal control on transactions of operation departments
- Secure financial information by completing database backups
- Protect organization's value by keeping information confidential
- Exclusive Geodis wilson
- Prepared monthly journal entries and reconciliations.
- Reconciled accounts and created documents for monthly closure procedures.
- Updated general ledger with latest entries.
- Completed year-end closing processes with controllers and external auditors.
- Reviewed documents and accounts for discrepancies and resolved variances.
- Provided timely and accurate financial reporting to senior management, enabling informed decision-making based on reliable data.
- Handled month-end and year-end end finances by managing and reporting fixed assets and other data.
- Assisted in internal and external audits by preparing necessary documentation and responding to auditor inquiries.
- Reconciled balance sheets and streamlined best practices for balance sheet processes.
- Analyzed financial statement discrepancies, identifying issues, and recommending corrective actions to prevent future occurrences.
- Improved cash flow management by implementing stricter credit policies.
- Managed quarterly and annual tax filings for the company, ensuring timely submissions and compliance with regulations.
- Reduced errors in financial statements through stringent review procedures and regular reconciliation of accounts.
- Optimized month-end closing procedures by streamlining workflow processes, reducing time taken from 10 days to 5 days without compromising accuracy or detail level achieved.
- Coordinated with various departments to gather financial data, ensuring accurate representation of each business unit''s performance.
- Contributed to hiring, training and development of accounting teams.
- Maintained accurate depreciation schedules for fixed assets, coordinating with asset managers for timely recording of acquisitions or disposals.
- Successfully managed multiple high-stakes projects concurrently, consistently meeting deadlines while maintaining exceptional attention to detail and quality control.
- Established strong relationships with vendors to negotiate favorable payment terms that improved working capital management.
- Streamlined financial reporting with new accounting software and automated tasks.
- Spearheaded a team of junior accountants, providing mentorship and guidance to improve efficiency and accuracy in their work.
- Assisted team members in transitioning to new system through extensive training and one-on-one support.
- Strengthened internal controls by reviewing processes, identifying gaps, and proposing improvements to safeguard against fraud or mismanagement of funds.
- Ensured regulatory compliance with GAAP standards by staying current on updates and integrating changes into accounting practices as needed.
- Improved financial reporting accuracy by implementing advanced Excel functions for data analysis.
- Assisted in successful completion of external audits by preparing comprehensive documentation and supporting evidence.
- Enhanced inter-departmental collaboration, coordinating closely with sales team to align financial strategies.
- Led successful migration of financial records to new accounting platform, ensuring seamless transition.
- Enhanced budget forecasting accuracy, employing comprehensive variance analysis techniques.
- Supported company expansion efforts by conducting financial assessments of potential mergers and acquisitions.
- Boosted team productivity with introduction of cloud-based accounting software.
- Streamlined tax preparation process, ensuring timely and accurate submission of all tax documents.
- Enhanced compliance with tax regulations by meticulously updating and maintaining tax records.
- Facilitated training for junior accountants in GAAP standards, elevating overall departmental compliance.
- Decreased financial discrepancies, thoroughly investigating and resolving any variances in account balances.
- Streamlined accounts payable processes, reducing payment cycle times by automating invoice processing.
- Optimized cash flow management, carefully scheduling outgoing payments to coincide with receivable cycles.
- Achieved significant cost savings, negotiating favorable terms with long-term vendors.
- Played key role in strategic planning sessions, offering financial insights that shaped company direction.
- Reduced month-end closing time, meticulously organizing and reviewing ledger entries for consistency.
- Improved stakeholder satisfaction by delivering customized financial reports tailored to specific departmental needs.
- Contributed to policy development, recommending changes to improve financial procedures and controls.
- Prepared detailed financial statements for quarterly board meetings, providing clear insights into financial health.
- Conducted monthly reconciliations for all bank accounts to ensure financial integrity.
- Provided journal entries and performed accounting on accrual basis.
- Prepared working papers, reports and supporting documentation for audit findings.
- Maintained integrity of general ledger and chart of accounts.
- Tracked funds, prepared deposits and reconciled accounts.
- Collected and reported monthly expense variances and explanations.
- Reviewed accounts, resolved coding areas, and tracked recurring expenses for accrual entry.
- Compiled general ledger entries on short schedule with 100% accuracy.
- Initiated comprehensive account assessments to check viability, stability, and profitability of business operations.
- Used accounting software to issue tax returns and prepare consolidated reports.
- Trained new employees on accounting principles and company procedures.
- Diminished outstanding debts by analyzing accounts for issues.
- Cooperated with senior leaders to create operating budgets and initiate financial planning.
- Found tax solutions to complicated tax issues or errors from incorrect tax filings.
- Collaborated with accounting manager to comply with governing bodies and limit regulatory risks.
- Kept up-to-date with tax changes and industry trends by participating in professional organizations, opportunities, and networks.
- Identified legal tax savings and recommended ways to improve profits.
- Developed financial models to assess and analyze financial performance of clients.
Trainee (Budgeting, reporting and analyzing data)
SNC LAVALIN ProFac Gulf Management
Qatar
01.2010 - 02.2010
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Supported departmental tasks to increase understanding of industry processes.
- Promoted positive collaboration among trainees, encouraging teamwork and problem-solving skills.
- Interacted with customers under supervision to support operational objectives.
- Developed strong working relationships with trainees, fostering a supportive learning environment.
- Filled out timesheets and paperwork according to identified requirements.
- Supported organizational objectives with help from existing employees.
- Performed administrative functions, answering phones and filing paperwork in support of department.
- Established lasting relationships with peers, leadership and customers using strong communication and interpersonal skills.
- Enhanced trainee experience by developing comprehensive orientation programs and hands-on training sessions.
- Supported project managers with documentation, leading to better project tracking and communication.
- Shadowed senior staff during client meetings, gaining valuable insights into client management strategies.
- Assisted in planning and executing community outreach programs, increasing brand visibility and engagement.
- Assisted in preparation of financial reports, supporting more informed decision-making.
- Facilitated smoother operations by maintaining clean and organized workspace.
- Participated in weekly team meetings to offer insights, fostering collaborative work environment.
- Completed comprehensive training modules to gain proficiency in industry-specific software, contributing to more efficient project execution.
- Enhanced team productivity by assisting in routine operations and shadowing experienced colleagues.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Maintained database systems to track and analyze operational data.
- Conducted regular reviews of operations and identified areas for improvement.
- Frequently inspected production area to verify proper equipment operation.
- Developed effective improvement plans in alignment with goals and specifications.
- Created and managed project plans, timelines and budgets.
- Evaluated customer needs and feedback to drive product and service improvements.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Devised and implemented processes and procedures to streamline operations.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Educated staff on organizational mission and goals to help employees achieve success.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Observed packing operations to verify conformance to specifications.
Trainee in the Credit Management Unit Department (CMU)
HSBC Bank - Main Branch (Minet El Hossen)
Beirut
07.2007 - 09.2007
- Learned new materials, processes, and programs quickly.
- Attended training courses to build understanding of processes, techniques, and industry.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Supported departmental tasks to increase understanding of industry processes.
- Promoted positive collaboration among trainees, encouraging teamwork and problem-solving skills.
- Interacted with customers under supervision to support operational objectives.
- Developed strong working relationships with trainees, fostering a supportive learning environment.
- Filled out timesheets and paperwork according to identified requirements.
- Supported organizational objectives with help from existing employees.
- Performed administrative functions, answering phones and filing paperwork in support of department.
- Established lasting relationships with peers, leadership and customers using strong communication and interpersonal skills.
- Enhanced trainee experience by developing comprehensive orientation programs and hands-on training sessions.
- Streamlined the onboarding process for new trainees, reducing time to productivity.
- Contributed ideas in brainstorming sessions, leading to innovative solutions for project challenges.
- Enhanced team productivity by assisting in routine operations and shadowing experienced colleagues.
- Assisted in conducting market research, providing valuable data for strategy development.
- Participated in weekly team meetings to offer insights, fostering collaborative work environment.
- Supported quality assurance efforts by conducting routine checks, contributing to higher product standards.
- Improved customer satisfaction by promptly addressing inquiries and concerns, leveraging learned product knowledge.
- Supported project managers with documentation, leading to better project tracking and communication.
- Compiled and analyzed feedback from customer surveys to guide improvements in service delivery.
- Assisted in planning and executing community outreach programs, increasing brand visibility and engagement.
- Participated in industry workshops and seminars, continuously expanding professional knowledge and skills.
- Facilitated smoother operations by maintaining clean and organized workspace.
- Contribated to inventory management, ensuring optimal stock levels and minimizing waste.
- Assisted in preparation of financial reports, supporting more informed decision-making.
- Shadowed senior staff during client meetings, gaining valuable insights into client management strategies.
- Completed comprehensive training modules to gain proficiency in industry-specific software, contributing to more efficient project execution.
- Supported implementation of new technologies, leading to more efficient workflows.
- Engaged in problem-solving activities with peers to develop critical thinking skills, enhancing team resilience.
- Assisted in creating marketing materials, enabling more effective customer outreach.
- Operated cash registers and managed financial transactions.
- Engaged with customers on social media platforms, improving online presence and customer interaction.
- Participated in safety drills, ensuring readiness in case of workplace emergencies.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Gathered, organized and input information into digital database.
- Maintained database systems to track and analyze operational data.
- Conducted regular reviews of operations and identified areas for improvement.
- Frequently inspected production area to verify proper equipment operation.
- Developed effective improvement plans in alignment with goals and specifications.
- Created and managed project plans, timelines and budgets.
- Evaluated customer needs and feedback to drive product and service improvements.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Devised and implemented processes and procedures to streamline operations.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Educated staff on organizational mission and goals to help employees achieve success.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Observed packing operations to verify conformance to specifications.
Education
Master I - Banking and Finance
Lebanese University
Bachelor of Science - Banking and Finance
Lebanese University
Lebanese Official Bacc. II - Life Sciences
Adventist secondary school
Skills
Microsoft Office
Soft protect
Navision
Hup
Hp
E_cafe
Language skills
Complaint handling
Team building expertise
Exceptional communication
Health and safety compliance
Menu planning
Staff training and development
Stress tolerance
Guest satisfaction focus
Sales and upselling
Marketing and promotions
Revenue management
Brand representation
Reservation systems
Policy enforcement
Property management software
Dispute mediation
Strong leadership
First aid and CPR
Data entry proficiency
Guest services
Guest complaint resolution
Guest communication
Client relationship management
Reservation management
Hospitality and service industry background
Concierge services
Account management
Team member development
Hospitality best practices
Policy adherence
Guest inquiry resolution
Customer rapport
Guest services agent training
Account inquiries
Guest liaison
Local attractions
Timely complaint resolution
Guest account management
Guest conflict resolution
Teamwork
Teamwork and leadership
Teamwork and collaboration
Food and beverage knowledge
Computer skills
Customer service
Front desk operations
Problem-solving
Front office operations
Time management
Guest experiences
Guest relations
Food and beverage operations
MS office
Problem-solving abilities
Office and staff streamlining
Team leadership
Multitasking
Customer satisfaction
Operational efficiency
Multitasking Abilities
Room inspections
Multitasking ability
Excellent communication
Decision-making
Guest accommodations
Self motivation
Time management abilities
Microsoft office proficiency
Adaptability and flexibility
Verbal and written communication
Financial reporting
Effective communication
Team collaboration
Active listening
Organizational skills
Hotel management
Front desk management
Pricing strategy
Training and mentoring
Property maintenance
Interviewing and hiring
Team building
Attention to detail
Problem-solving aptitude
Hotel operations
Adaptability
Strategic planning
Analytical thinking
Relationship building
Inventory control
Public relations
Reception oversight
Marketing strategy
Work Planning and Prioritization
Payment processing
Staff supervision
Quality assurance
Personal Information
- Date of Birth: 06/30/87
- Nationality: Lebanese
- Marital Status: Married
Timeline
Guest Relation Supervisor
Al Ain Palace
10.2021 - 12.2022
Senior Accountant
Masafat International Sal
06.2010 - 05.2019
Trainee (Budgeting, reporting and analyzing data)
SNC LAVALIN ProFac Gulf Management
01.2010 - 02.2010
Trainee in the Credit Management Unit Department (CMU)
HSBC Bank - Main Branch (Minet El Hossen)
07.2007 - 09.2007
Bachelor of Science - Banking and Finance
Lebanese University
Lebanese Official Bacc. II - Life Sciences
Adventist secondary school
Master I - Banking and Finance
Lebanese University