Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shirelle Cooper

Cook1
Rochester

Summary

Dynamic professional with a proven track record at SEIU Local 200United, excelling in team collaboration and strategic planning. Skilled in meeting facilitation and operations management, I have successfully enhanced member engagement and negotiated favorable contracts, driving organizational success while fostering a positive work environment.

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Overview

26
26
years of professional experience

Work History

Union Delegate

Seiu Local 200united
10.2007 - Current
  • Delivered informative presentations on various topics, fostering greater understanding among attendees.
  • Enhanced delegate collaboration by facilitating effective communication and team-building activities.
  • Maintained detailed records of proceedings, ensuring transparency and clear documentation of decisions made during meetings.
  • Leveraged social media platforms to promote events, driving increased attendance and engagement from members.
  • Negotiated contracts with vendors to secure favorable terms for the organization''s events and services.
  • Established strong rapport with fellow delegates, promoting a positive working environment and increased collaboration.
  • Provided mentorship to junior delegates, offering guidance on best practices for success within the role.

Cook 1

University of Rochester
09.2005 - Current
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Supported kitchen staff training and development, leading to increased productivity and efficiency.
  • Communicated closely with servers to fully understand special orders for customers.
  • Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
  • Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Contributed to positive guest experiences by accommodating special dietary needs and requests.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Collaborated with kitchen team to design new menu items, driving customer interest and repeat business.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Restocked and organized merchandise in front lanes.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Manager

Arby's Restaurant
08.1999 - 10.2001
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved marketing to attract new customers and promote business.
  • Cross-trained existing employees to maximize team agility and performance.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.

Education

Associates Degree - Business Management

Bryant & Stratton College
NY
05.2001 -

Skills

Delegation techniques

Meeting facilitation

Coaching and mentoring

Team collaboration

Customer service

Payment processing

Operations management

Decision-making

Strategic planning

Timeline

Union Delegate

Seiu Local 200united
10.2007 - Current

Cook 1

University of Rochester
09.2005 - Current

Associates Degree - Business Management

Bryant & Stratton College
05.2001 -

Manager

Arby's Restaurant
08.1999 - 10.2001

Similar Profiles

CREATE PROFILE
Shirelle CooperCook1
Profile made at Zety.com