Shirelle Jackson
Tolleson,AZ
Summary
Experienced and detail-oriented Pharmacy Technician with over 15 years of experience in mail order and insurance-based pharmacy operations. Skilled in processing insurance claims, accurate data entry, and maintaining HIPAA compliance. Strong emphasis on team collaboration and adaptability to changing demands, ensuring reliable and flexible support.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Humana
12.2011 - 08.2025
- Processed insurance claims accurately, enhancing workflow efficiency and patient care.
- Updated prescriptions to improve compliance and patient outcomes.
- Identified and resolved claim issues swiftly, significantly reducing resolution times.
- Collaborated with team members to streamline claim processing procedures.
- Cross-trained on doctor call phones to support prescription verification and issue resolution.
Pharmacy Technician
Humana
09.2011 - 12.2011
- Entered prescription data accurately, ensuring compliance with company and regulatory standards.
- Enhanced team efficiency through precise and timely data entry.
- Shared expertise to improve team knowledge and overall client satisfaction.
Pharmacy Technician
Walgreens Centralized Prescription Operation (CPO)
05.2009 - 08.2011
- Read and interpret medical abbreviations and physician orders to ensure accurate data entry.
- Entered prescription information into pharmacy systems while verifying completeness and accuracy.
- Resolved missing or unclear prescription details.
- Cross-trained in both pharmacy operations and the resolution center.
Education
Medical Administrative Assistant Program -
Apollo College
Phoenix, AZ01-2009
High School Diploma -
Trevor Browne High School
Phoenix, AZSkills
- HIPAA regulations knowledge
- Detail-oriented data entry
- Effective data entry skills
- Exceptional customer service
- Strong understanding of medical terminology
- Insurance Claim Processing
Certification
Certified Pharmacy Technician (CPhT) — Earned 2010
Timeline
Pharmacy Technician
Humana
12.2011 - 08.2025
Pharmacy Technician
Humana
09.2011 - 12.2011
Pharmacy Technician
Walgreens Centralized Prescription Operation (CPO)
05.2009 - 08.2011
Medical Administrative Assistant Program -
Apollo College
High School Diploma -
Trevor Browne High School