Shirelle Johnson
Bedford,VA
Summary
By this time I have acquired “many hats” in the medical field which include Daily caregiving, documenting, and keeping up with medical and clerical duties. I’m an expert in keeping a professional demeanor, listening and problem solving. I am computer savvy and a fast learner. What I don’t know, I will figure out.
Overview
21
21
years of professional experience
Work History
Administrative Receptionist
Tate Spring Health and Rehab
2023.04 - Current
- Managed multiple tasks and met time-sensitive deadlines.
- Responded to inquiries from callers seeking information.
- Maintained confidentiality of information regarding clients and company.
- Answered phone promptly and directed incoming calls to correct offices.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered central telephone system and directed calls accordingly.
- Maintained visitor log for entering and leaving facility for security purposes.
- Handled cash transactions and maintained sales and payments records accurately.
- Assisted with onboarding new clients and securing paperwork completion.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Compiled information from files and research to satisfy information requests.
- Collected Type payments, processed transactions and updated relevant records.
- Handled assignments independently with good judgement and critical thinking skills.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Organized, maintained and updated information in computer databases.
- Routed incoming mail and messages to relevant personnel without delay.
Direct Support Professional
Lutheran
2006.06 - 2017.07
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Assisted disabled clients to support independence and well-being.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
- Transported clients to medical and dental appointments to provide support.
- Monitored progress and documented patient health status changes to keep care team updated.
- Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
- Developed and implemented individualized care plans to meet individual needs of each client.
- Assessed clients'' needs on an ongoing basis, making adjustments to support plans as necessary to ensure optimal outcomes.
- Implemented individualized behavior management plans, reducing incidents of challenging behaviors within the residence.
- Advocated for clients'' rights within the broader community, raising awareness about issues affecting those with disabilities.
- Adapted support approaches based on individual client preferences, fostering increased trust and rapport over time.
- Organized recreational events that encouraged relationship building among clients and increased their sense of belonging within the group home setting.
- Served as a reliable point of contact for family members, maintaining open lines of communication about client progress and addressing any concerns promptly.
- Collaborated with interdisciplinary teams to develop comprehensive support strategies for each client''s unique needs.
- Established strong relationships with local community resources to connect clients with additional supports as needed.
- Provided emotional and practical support to individuals, fostering positive and supportive living environment.
- Monitored and reported changes in clients' health and well-being, enabling timely interventions.
- Improved clients' daily living skills with hands-on teaching and encouragement, promoting independence.
- Coordinated with families and other caregivers, ensuring cohesive approach to client support.
- Developed strong rapport with clients, facilitating trust-based relationship for effective support.
- Administered medication under supervision, ensuring adherence to healthcare plans.
- Enhanced individual care plans by collaborating closely with healthcare professionals, ensuring tailored support for each client.
- Encouraged healthy lifestyles through nutritional planning and physical activities, improving clients' overall well-being.
- Adapted activities and support strategies to meet changing needs of clients, demonstrating flexibility and creativity.
- Implemented behavior management plans to address challenging behaviors, promoting safe environment for all.
- Managed crisis situations effectively, maintaining calm and ensuring safety of clients and staff.
- Liaised with healthcare professionals to coordinate care, ensuring comprehensive support for clients.
- Assisted with personal care tasks, respecting clients' dignity and promoting self-reliance.
- Organized and participated in recreational activities, contributing to vibrant community life for residents.
- Advocated for clients' needs and rights in various settings, enhancing their quality of life.
- Assisted with daily living activities, running errands, and household chores.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Transported clients to and from medical appointments with safety and efficiency.
- Monitored clients' overall health and well-being and noted significant changes.
- Provided compassionate and patient-focused care to cultivate well-being.
- Recorded status and duties completed in logbooks for management.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Completed regular check-ins and progress report for each client.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Maintained entire family's schedule and organized events.
Medical Assistant
Forest Family Physicians
2003.06 - 2005.06
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Obtained client medical history, medication information, symptoms, and allergies.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Taught patients about medications, procedures, and care plan instructions.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed medical records management, including filing, organizing and scanning documents.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Measured patient pulse oximetry.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Prepared lab specimens for diagnostic evaluation.
- Implemented care and efficiency improvements to support and enhance office operations.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Education
Certified Nurse Aide
Rasberry Hill
Lynchburg, VA10.2022
Medical Assistant - Medical Assistant
Miller Motte Technical College
Lynchburg, VA05.2003
Certified Nurse Aide - Nursing Assistant
Bedford Technical College
Bedford, VA03.2000
Advanced Studies -
Liberty High School
Bedford, VA1997
Skills
- Telephone skills
- Customer/Client relations
- Customer and client relations
- File Organization
- Documentation And Reporting
- Typing Speed
- Document Management
- Calendar Management
- Multi-Line Telephone Systems
- Basic accounting
- Expense Reporting
- Mail distribution
- Organization skills
- Time Management
- Verbal and written communication
- Office Administration
- Data Entry
- Greeting and Seating Clients
- Data inputting
- File Management
- Service-oriented mindset
- Administrative Support
- Mail handling
- Multi-line telephone operation
- Professional Demeanor
- Performance Improvement
- Bookkeeping
- Technical Support
- Security awareness
- Tech-Savvy
- Business Administration
- Clerical Support
- Database Administration
- Supply Management
- Office equipment operations
- Security understanding
- Correspondence distribution
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Problem-solving abilities
- Punctual and Reliable
- Multitasking Abilities
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Call Answering and Routing
- Decision-Making
- Relationship Building
- Microsoft Office
- Computer Proficiency
- Courteous and Professional
- Team building
- Task Prioritization
- Self Motivation
- Interpersonal Skills
- Analytical Thinking
- Documentation
- Professionalism
- Time management abilities
- Continuous Improvement
- Adaptability
- Written Communication
Timeline
Administrative Receptionist
Tate Spring Health and Rehab
2023.04 - Current
Direct Support Professional
Lutheran
2006.06 - 2017.07
Medical Assistant
Forest Family Physicians
2003.06 - 2005.06
Certified Nurse Aide
Rasberry Hill
Medical Assistant - Medical Assistant
Miller Motte Technical College
Certified Nurse Aide - Nursing Assistant
Bedford Technical College
Advanced Studies -
Liberty High School
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