Shiresa Jade Snyder
Athens,TN
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
3
3
years of professional experience
Work History
Medical Receptionist/Assistant
KidzCare Pediatrics
06.2023 - 10.2023
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Member Service Assistant
Bowater Credit Union
09.2022 - 05.2023
- Enhanced member satisfaction by addressing inquiries and resolving issues in a timely manner.
- Streamlined communication for increased efficiency, utilizing various channels such as phone, email, and in-person interactions.
- Improved members' understanding of services and benefits through clear explanations and personalized assistance.
- Contributed to membership growth by promoting available programs during member interactions.
- Processed new memberships accurately and expediently, ensuring a smooth onboarding process for new clients.
- Handled delicate situations diplomatically, balancing the needs of the organization with individual member concerns while maintaining professionalism at all times.
- Created a welcoming environment for members by maintaining a clean and organized workspace; ensuring optimal service delivery.
- Maintained accurate member records by updating account information and tracking transactions diligently.
Waitress/Hostess
Farmhouse Family Restaurant
09.2020 - 09.2022
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Contributed to the restaurant's positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
Education
No Degree - Health Sciences
Cleveland State Community College
Cleveland, TNHigh School Diploma -
Mcminn Central High School
Englewood, TN05.2019
Skills
- Mail Management
- Medical Terminology
- HIPAA Compliance
- Insurance Verification
- Payment Collection
- Microsoft Office
- Appointment Scheduling
- Telephone Etiquette
- Front Desk Operations
- Account Management
- Customer Relationship Building
- Financial Services
- Conflict resolution techniques
- Cash handling expertise
Timeline
Medical Receptionist/Assistant
KidzCare Pediatrics
06.2023 - 10.2023
Member Service Assistant
Bowater Credit Union
09.2022 - 05.2023
Waitress/Hostess
Farmhouse Family Restaurant
09.2020 - 09.2022
No Degree - Health Sciences
Cleveland State Community College
High School Diploma -
Mcminn Central High School
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