Shiretha Chisholm
Miami,FL
Summary
.
Professional leader ready to drive team success and exceed objectives. Proven track record in team collaboration, strategic planning, and problem-solving. Known for strong communication skills, adaptability, and reliability. Equipped to foster productive and positive work environment while meeting changing demands.
Professional leader prepared for this role. Proven ability to guide teams towards achieving objectives and enhancing productivity. Reliable and adaptable, fosters collaborative environment. Known for strategic planning and conflict resolution.
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
19
19
years of professional experience
Work History
Team Leader
DIRECTV
04.2024 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Assisted in recruitment to build team of top performers.
- Developed and executed training programs that significantly improved team skills and morale.
- Built and maintained strong client relationships, leading to repeat business and referrals.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
- Collected, arranged, and input information into database system.
- Reduced customer complaints by implementing proactive measures to address common issues.
- Utilized specialized software to capture and process data.
- Edited and proofread documents for accuracy and completeness.
- Reviewed files, records and other documents to obtain information to respond to requests.
Customer Service Representative
DIRECTV
05.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Participated in training programs to enhance product knowledge and customer service skills.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Improved resolution time with effective problem-solving for customer complaints.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Identified and resolved discrepancies and errors in customer accounts.
Correctional Officer
Florida Department Of Corrections
04.2017 - 04.2021
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Completed intake paperwork, fingerprints, and searches.
- Participated in ongoing professional development courses focused on understanding gang dynamics within prison settings to better identify and manage potential threats.
- Booked new inmates into facility and processed inmates for release.
- Monitored surveillance equipment to detect and prevent unauthorized activities.
Unarmed Security Officer
Platinum Group Security
08.2013 - 04.2017
- Completed full building and grounds patrols to spot and investigate concerns.
- Directed guests around building and answered accessibility questions.
- Contributed to a positive work environment through excellent teamwork and collaboration with colleagues.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
- Monitored alarm systems to detect any unauthorized entries into protected areas.
- Enhanced safety by conducting thorough and regular patrols of the premises.
- Maintained proper functioning of security equipment by performing regular checks and reporting issues promptly for repair or replacement.
- Implemented security measures for special events, ensuring guest safety and minimal disruptions.
- Managed crowd control at large-scale events, effectively preventing any security breaches or incidents while maintaining a positive atmosphere for attendees.
- Patrolled parking lots and garages to determine security of vehicles and property.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Reported fires, medical emergencies and criminal activity to authorities to receive prompt response and attention.
- Monitored surveillance cameras to identify suspicious activity and prevent possible crime.
- Conducted safety checks, inventory checks and security assessments to apply protective measures.
- Investigated suspicious activities and persons to maintain security of premises.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Examined doors, windows and gates to verify security.
- Monitored CCTV cameras and alarm systems for security breaches.
- Wrote detailed reports of all security breaches and investigations.
Data Entry Clerk
Kidco Child Care
08.2006 - 07.2009
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Improved office efficiency by streamlining filing systems and organizing documents.
- Assisted in training new hires on company procedures and software tools, ensuring seamless integration into the team.
- Provided exceptional customer service over phone calls and emails, resolving issues quickly for satisfied clients.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Assisted with onboarding of new employees.
- Purchased and maintained office supplies.
- Edited and proofread documents for accuracy and completeness.
- Utilized office management software to record and track customer information.
- Processed incoming and outgoing mail and packages according to established procedures.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Supported team members by taking on additional tasks during high-volume periods, ensuring deadlines were met consistently.
- Facilitated the timely completion of projects by coordinating schedules, resources, and communication among team members.
Education
High School Diploma -
Miami Northwestern Senior High School
Miami, FL05-2007
Skills
- Teamwork and collaboration
- Customer service
- First aid training
- Report writing
- Microsoft Word
- Problem-solving
- Critical thinking
- Data accuracy
- Attention to detail
- Data entry
- Accuracy and attention to detail
- Team motivation
- Customer relations
- Fast typing speed
- Team supervision
- Problem resolution
- Customer Service-oriented
- Computer proficiency
- Microsoft Excel
- Paperwork processing
- Administrative support
- Team building
- Live chat support
- Shift scheduling
- Filing
- Overtime management
- Integrity maintenance
- Spreadsheets
- Sales closing
- Workflow management
- CRM software
- CRM software proficiency
Accomplishments
- Supervised team of 6 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Documented and resolved complaints which led to retention.
Leadership Development
During the Leadership Development training I gained valuable knowledge with how to conduct my personal life and how to apply it to my professional life.
Timeline
Team Leader
DIRECTV
04.2024 - Current
Customer Service Representative
DIRECTV
05.2021 - Current
Correctional Officer
Florida Department Of Corrections
04.2017 - 04.2021
Unarmed Security Officer
Platinum Group Security
08.2013 - 04.2017
Data Entry Clerk
Kidco Child Care
08.2006 - 07.2009
High School Diploma -
Miami Northwestern Senior High School
Similar Profiles
Justin WebbJustin Webb
Service Technician at DIRECTVService Technician at DIRECTV
Dev SreeramaDev Sreerama
Lead UX Designer at DIRECTVLead UX Designer at DIRECTV
Felicia AtkinsFelicia Atkins
Customer Loyalty Representative at DIRECTVCustomer Loyalty Representative at DIRECTV