TAMIKA CALDER
Warden Road Point Fortin
Summary
Detail oriented operational support professional with experience in documentation, data entry, and procedural compliance. Background includes preparing court documents, maintaining visitor and security logs, and managing confidential client records. Known for accuracy, reliability, and ability to follow strict protocols while providing professional customer service. Proficient in Microsoft Office, record-keeping systems, and multitasking in fast-paced settings.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Business Operational Assistant
Ministry Of Education
Port Of Spain
01.2025 - Current
- Supported operational tasks including documentation, data entry, and procedural compliance (BOA1)
- Maintained accurate records and assisted with administrative processes.
- Ensured adherence to office protocols and public service guidelines.
Receptionist Assistant
Charles Travel Agency
06.2021 - 03.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered central telephone system and directed calls accordingly.
- Organized electronic and hard copy filing systems for easy retrieval of documents and information.
- Resolved customer problems and complaints.
- Maintained order and cleanliness of reception area for professional and inviting atmosphere.
- Communicated with individuals entering building to boost security, assist visitors and keep visitor log.
Security Officer
Umbrella Security
05.2019 - 05.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Reported suspicious activities and persons to law enforcement.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
Court Clerk
Magistrate's Court Point Fortin
10.2016 - 11.2016
- Maintained court dockets and updated disposition of cases after court hearings and trials.
- Prepared court orders and judgments for signature.
- Assisted court in scheduling hearings, meetings and other events to support seamless operations.
- Answered telephone calls, took messages and transferred calls to appropriate colleagues.
- Prepared court documents for filing in alignment with established protocols to support compliance.
Sales Representative
Unicomer Courts
11.2014 - 02.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
Cashier
Massy Stores
12.2013 - 08.2014
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Point Fortin College Continuous Studies
06-2011
Border Com International
06-2010
Cedros Composite Secondary School
06-2007
Skills
- Proficiency in Microsoft Office Suite, including Excel, Word, Outlook
- Data entry
- Report writing
- Schedule Management
- Government Technology platforms
- Record-keeping and Confidential Document Handling
Certification
- PCA - Personal Care Aide
Timeline
Business Operational Assistant
Ministry Of Education
01.2025 - Current
Receptionist Assistant
Charles Travel Agency
06.2021 - 03.2022
Security Officer
Umbrella Security
05.2019 - 05.2021
Court Clerk
Magistrate's Court Point Fortin
10.2016 - 11.2016
Sales Representative
Unicomer Courts
11.2014 - 02.2015
Cashier
Massy Stores
12.2013 - 08.2014
Point Fortin College Continuous Studies
Border Com International
Cedros Composite Secondary School
References
References:
Afesha Hope
Women Police Constable
460-8324
Kimba Gomez - Jiles
Technology Operational Specialist
308- 8334