Shirice S. Strickland
Castalia,NC
Summary
Skilled Pharmacy Operations Manager with a broad background in managing day-to-day pharmacy operations, improving workflow efficiency and ensuring regulatory compliance. Strong focus on patient services and team leadership, consistently driving high standards for quality care. Demonstrated capability of implementing process improvements that enhance productivity and reduce costs, contributing to overall business growth and profitability.
Overview
17
17
years of professional experience
1
1
Certification
Work History
RXOM Pharmacy Operations Manager
Walgreens Inc
Wilson, NC
08.2022 - Current
- Where state and federal laws/regulations allow, accountable for performing day-to-day non- clinical pharmacy operations, administrative activities; Ensures efficient pharmacy workflow and a positive patient experience
- Serves as a full-time certified pharmacy technician
- Responsible for operating pharmacy systems to obtain patient and drug information and process prescriptions
- Under the supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers within the guidelines of authorized company policies, laws, regulations and business ethics
- Responsible for the selection, scheduling, and development of pharmacy technician personnel
- Leads training, coaching, and performance management of pharmacy technicians
- Makes decisions regarding performance management including discipline and termination
- Engages customers and patients by greeting them and offering assistance with products and services
- Resolves customer complaints, helps respond to customers' requests in a timely manner and answers non-clinical questions to ensure a positive customer experience
- Models and shares customer service best practices
- Develops strong relationships with customers by anticipating customer needs and proactively offering services to provide the best experience possible when using the pharmacy
- Enhances customer experience by increasing focus on healthcare services
- Responsible for assisting pharmacist in the delivery of patient care including patient registration, prescription data entry, preparation of medications for patients, counting, and verifying (where allowed by law)
- Completes patient and physician calls under the supervision of a pharmacist (where allowed by law)
- Under the supervision of a pharmacist assists with healthcare service offerings including administering vaccines, health screenings, and any health services allowed by law
- Within the guidelines of authorized company policies, state and federal laws/regulations, exercises independent judgment to delegate, direct, and assign non-clinical work in the pharmacy
- Ensures tasks are completed on-time and holds others accountable for efficient workflow
- At the direction of the Pharmacy Manager or pharmacist, prepares, and files reports and records required by the company and various government agencies
- Manages core pharmacy workflow and drives excellence in pharmacy operations
- Coordinates and organizes pharmacy daily schedule of activities
- Recommends allocation of pharmacy hours
- Assures the pharmacy is clean, neat, orderly, and stocked with adequate supplies
- Under the direction of the pharmacist, exercises independent judgment to ensure compliance and execution of all business administrative activities and pharmacy inventory management tasks that do not require pharmacist licensure
- Manages annual inventory preparation
- Accountable for completion of non- clinical patient calls
- Drives new technology/ process roll out, champions change and engages team around action planning
- Assures proper operation and maintenance of pharmacy department equipment
- In collaboration with Pharmacy Manager, responsible for record-keeping and ensuring security safeguards are in-place
- Under supervision of the pharmacist, strictly adheres to the Walgreen Co
- Policy regarding Good Faith Dispensing during all applicable prescription- dispensing activities and understands their role in ensuring that the elements of Good Faith Dispensing are met
- Maintains and applies knowledge of Company asset protection techniques
- Supports Pharmacy Manager with diversion monitoring and reports any concerns that would compromise the security of the pharmacy to the Pharmacy Manager
- Communicates prescription errors to the accountable pharmacist, and adheres to Company policies and procedures in relation to pharmacy errors and the Continuous Quality Improvement Program
- Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections
- Follows-up with insurance companies as well as medical providers and conducts or participates in 3rd party audit
- Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer service
- Manages Community Outreach Portal and coordinates and, at the direction of the Pharmacy Manager, assigns pharmacists to off-site immunization clinics and community events
- Builds and sustains relationships with retail partnerships.
Certified Pharmacy Technician
Rite Aide Pharmacy ( Walgreens)
Rocky Mount
03.2017 - 08.2022
- Work closely with pharmacists to help prepare and give out prescription medication
- Take prescriptions orders over the phone from local providers/nurses, and in person
- Work with health professionals and customers, help mix medicines, count pills, measure medication, and label medication bottles with proper instructions on how to use
- Assist with insurance TPR,DUR
- Take payments for medication and other OTC products
- Help customers locate OTC products when assistance is needed
- Instruct customers to Pharmacist when there are questions only the Pharmacist can answer
- Maintain a safe and clean pharmacy by complying with procedures, rules, and regulations
- Protects patients and employees by adhering to infection-control policies and protocols.
Certified Medical Assistant
Weecare Pediatrics
Rocky Mount, NC
03.2019 - 10.2020
- Prepare patients for examination with provider
- Take and record medical histories, record vital signs
- Assist provider during examination when requested
- Administer nebulizer medication and other medication when instructed by provider
- Administer vaccinations per provider
- Verify against NCIR to make sure patients are up to date and are receiving accurate vaccinations per age
- Protects patients and employees by adhering to infection-control policies and protocols
- Per provider informed patients/parents of any abnormal labs
- Informed patients/parents of new medication orders that have been sent to pharmacy per provider
- Communicated with local Pharmacist at surrounding pharmacies to order medication per provider orders
- Clean and dress wounds per provider orders
- Stock and clean exam rooms with necessary equipment and supplies needed for the day.
Certified Medical Assistant
Allergy & Asthma Specialty
Rocky Mount-Clayton, NC
07.2018 - 03.2019
- Take medical history, record vital signs, explain treatment procedures to patients for allergy testing
- Prepare patients for examination
- Assist provider during the examination
- Adminster allergy injections
- Administer nebulizer medication and other medications when instructed by provider
- Stock exam rooms with necessary inventory needed for the day
- Help clean exam rooms during the day and end of business day.
Certified Medical Assistant
Eastern NC Medical Group
Nashville, NC
05.2016 - 07.2018
- Answering telephones, greeting patients, updating and filing patients' medical records, filling out insurance forms, handling correspondence, scheduling appointments, arranging for hospital admission and laboratory services, and handling billing and book.
Manufacturing Quality Assurance Specialist
Hospira, a Pfizer Company
Rocky Mount, NC
01.2010 - 04.2016
- Perform AQL Quality sampling, product verification, defect recognition and verification, record test results on paper batch record and in Automated Batch Record (ABR)
- Perform integrity testing, verify product accountability, assist production line when short of personal help.
Specialist III
Hospira, a Pfizer Company
Rocky Mount, NC
01.2010 - 04.2016
- Perform AQL Quality sampling, product verification, defect recognition and verification, record test results on paper batch record and in Automated Batch Record (ABR)
- Perform integrity testing, verify product accountability, assist production line when short of personal help.
Production Operator/Back-up Fill Seal Operator
Hospira, a Pfizer Company
Rocky Mount, NC
08.2007 - 01.2010
- Load intravenous bags and port covers onto jaws to be filled with different types of solutions
- Help with daily cleaning, Count and record rejects in Automated Batch Record (ABR)
- Performed properly and complete line clearance, Check tank levels and record in ABR, Drain, Rinse and Steam tanks and set tanks for production run.
Production Operator/Back-up Fill Seal Operator
Hospira, a Pfizer Company
Rocky Mount, NC
08.2007 - 01.2010
- Load intravenous bags and port covers onto jaws to be filled with different types of solutions
- Help with daily cleaning, Count and record rejects in Automated Batch Record (ABR)
- Performed properly and complete line clearance, Check tank levels and record in ABR, Drain
- Rinse and Steam tanks and set tanks for production run.
Education
AAS Medical Assisting -
Edgecombe Community College
Rocky Mount, NC05.2016
Diploma -
Nash Central High School
Rocky Mount, NC05.2005
Skills
- Pharmacy management
- Prescription Verification
- Medication Dispensing
- Patient Counseling
- Drug utilization review
- Workflow Optimization
- Training and mentoring
- Inventory and restocking
- Regulatory Compliance
- FDA Drug Safety Guidelines
- Quality Assurance Controls
Certification
- Career Readiness Certificate /Silver Certificate December 2015
- American Heart Association BLS September 2015
- For Healthcare Providers (CPR and AED) Program Certificate
- CMA (AAMA) Certification April 2016
- Certified Pharmacy Technician (CPhT). November 2021
References
References upon request
Affiliations
American Association of Medical Assistants /NCSMA Phi Theta Kappa Honor Alpha Omega Nu Chapter Medical Assistant Student Association - Vice President Volunteer: American Red Cross Blood Drive /Medical Assistant Student Association Edgecombe Community College Christmas Parade
Timeline
RXOM Pharmacy Operations Manager
Walgreens Inc
08.2022 - Current
Certified Medical Assistant
Weecare Pediatrics
03.2019 - 10.2020
Certified Medical Assistant
Allergy & Asthma Specialty
07.2018 - 03.2019
Certified Pharmacy Technician
Rite Aide Pharmacy ( Walgreens)
03.2017 - 08.2022
Certified Medical Assistant
Eastern NC Medical Group
05.2016 - 07.2018
Manufacturing Quality Assurance Specialist
Hospira, a Pfizer Company
01.2010 - 04.2016
Specialist III
Hospira, a Pfizer Company
01.2010 - 04.2016
Production Operator/Back-up Fill Seal Operator
Hospira, a Pfizer Company
08.2007 - 01.2010
Production Operator/Back-up Fill Seal Operator
Hospira, a Pfizer Company
08.2007 - 01.2010
AAS Medical Assisting -
Edgecombe Community College
Diploma -
Nash Central High School
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