Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Shirin Azar

Laguna Niguel,CA

Summary

Dedicated restaurant management professional with solid understanding of good business practices, customer service expertise, and strong leadership skills. Results-driven and flexible with proven abilities in maintaining financial viability. Bringing several years' experience in the industry.

Overview

15
15
years of professional experience

Work History

Restaurant Owner

Skimmers Panini Grill
Mission Viejo, California
07.2022 - Current
  • Developed and implemented effective marketing strategies to increase restaurant sales.
  • Established standards for quality control, customer service, health and safety regulations.
  • Oversaw daily operations of the restaurant including staff scheduling, budgeting and inventory management.
  • Negotiated contracts with vendors for food, equipment and supplies.
  • Trained and supervised kitchen staff in proper food preparation techniques.
  • Analyzed financial reports to identify areas of improvement or cost savings opportunities.
  • Monitored customer feedback to ensure satisfaction with menu items and services provided.
  • Created promotions and special events to attract customers and boost sales.
  • Implemented operational procedures to maximize efficiency while minimizing costs.
  • Developed menus that featured local ingredients while meeting customer demands.
  • Responded promptly to customer complaints or issues related to the restaurant's services or products.
  • Ensured compliance with all applicable laws, regulations and policies governing restaurants in the area.
  • Collaborated with chefs on new recipes, flavors and presentations for dishes served in the restaurant.
  • Evaluated performance of employees regularly through performance reviews, coaching sessions and feedbacks from customers.
  • Performed regular inspections of kitchen facilities to ensure cleanliness, safety requirements are met as well as adherence to health codes, regulations set by state, local government agencies .
  • Managed cash flow by setting budgets for expenses such as labor cost, food cost, ensuring timely payment of bills and taxes as well as monitoring accounts receivable and payable records .
  • Interviewed potential hires for front-of-house positions such as servers and bartenders .
  • Maintained relationships with suppliers and distributors in order to secure best deals on orders placed .
  • Coordinated catering services when requested by customers .
  • Updated website content regularly in order to promote upcoming events and specials being offered at the restaurant .
  • Made weekly employee schedules, assigned work tasks and regularly checked quality and productivity of team members.
  • Hired, trained and motivated staff to fill all restaurant openings.
  • Administered finances and led business operations by running payroll, making bank deposits and analyzing income and expenses to maintain cost-effective operations.
  • Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
  • Received and scheduled food and beverage deliveries, checking delivery contents to verify product quality and quantity.
  • Maintained cleanliness and sanitation across foodservice, storage and preparation stations.
  • Optimized profits by controlling food, beverage and labor costs.
  • Trained staff, facilitated staff meetings and spearheaded menu development.
  • Managed food preparation, guest interaction, quality control and customer relations.
  • Located relevant vendors, set up schedules and coordinated delivery, storage and organization of inventory.
  • Created unique recipes and applied various culinary techniques for authentic cuisine.
  • Collaborated with server trainees to promptly resolve potential customer concerns.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Assisted staff by serving food and beverages or bussing tables.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.

Owner

American Rent a Van
Irvine, CA
03.2016 - Current
  • Managed daily operations of business, including hiring and training staff.
  • Developed strategic plans to increase profitability and efficiency.
  • Identified new opportunities for growth, expansion, and diversification.
  • Created marketing campaigns to attract new customers.
  • Oversaw budgeting and financial management.
  • Analyzed industry trends to develop competitive strategies.
  • Maintained relationships with existing clients by providing superior customer service.
  • Reviewed legal documents related to business operations.
  • Developed policies and procedures for the organization.
  • Conducted performance reviews for employees on a regular basis.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Hosted special events to boost brand awareness and increase community engagement.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Formed and sustained strategic relationships with clients.
  • Implemented successful business strategies to increase revenue and target new markets.

Operations Supervisor

Farmers and Merchants Bank of Long Beach
Santa Ana, California
06.2009 - 08.2014
  • Developed and implemented standard operating procedures to ensure efficient workflow.
  • Identified areas of improvement and developed strategies to increase efficiency.
  • Monitored staff performance and provided feedback for improvement.
  • Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
  • Maintained accurate records of employee attendance and performance reviews.
  • Ensured compliance with all safety regulations in the workplace.
  • Resolved customer complaints in a timely manner to maintain customer satisfaction.
  • Provided support to other departments as needed to meet organizational goals.
  • Directed employees on how to use equipment properly and safely.
  • Conducted regular meetings with staff members to discuss any issues or concerns they may have had.
  • Analyzed data related to production, distribution, quality control, inventory levels.
  • Assisted in the hiring process by conducting interviews and making recommendations for new hires.
  • Trained new employees on proper job functions and company policies and procedures.
  • Performed periodic audits of operational processes in order to identify potential risks or areas of improvement.
  • Developed strong relationships with customers through excellent customer service practices.
  • Identified areas for improvement and implemented new processes to enhance overall company quality and performance.
  • Led team of XX in daily operations, ensuring efficiency and productivity were maintained at optimal levels.
  • Implemented customer service standards that increased client satisfaction.
  • Managed scheduling and staffing, optimizing labor costs while ensuring operational demands were met.
  • Trained new employees on operational protocols, significantly reducing onboarding time.
  • Conducted regular performance evaluations, providing feedback and development opportunities to staff.
  • Calculated and processed end-of-year bonuses and adjustments with high accuracy.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Discussed job performance problems with employees, identifying causes and issues to find solutions.
  • Delegated work to staff, setting priorities and goals.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Resolved customer complaints or answered customers' questions.
  • Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
  • Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
  • Interpreted and explained work procedures and policies to brief staff.
  • Recruited, interviewed and selected employees to fill vacant roles.
  • Developed work schedules according to budgets and workloads, covering priority tasks.
  • Issued work schedules, duty assignments and deadlines for office or administrative staff.
  • Recommended solutions related to staffing issues and proposed procedural changes to managers.
  • Computed balances, totals or commissions to support accounting team.

Education

Accounting and Business Management

Urmiya Univercity
Iran - Urmiya

Some College (No Degree) - Banking And Financial Support Services

Coast Line R.O.P
Costa Mesa, CA

Skills

  • Health Code Compliance
  • Portion Control
  • Portioning
  • Staff Management
  • Staff Leadership
  • Labor Cost Controls
  • Financial Planning
  • Inventory Management
  • Complaint Investigation
  • Menu development
  • Employee Scheduling
  • Sales oversight
  • Schedule Management
  • POS System Operation
  • Accounting oversight
  • Schedule Coordination
  • Sales expertise
  • Business marketing
  • Customer Engagement
  • Budget monitoring
  • Business Planning
  • Staff Supervision
  • Staff hiring
  • Sales proficiency

Languages

English
Full Professional
Farsi
Native/ Bilingual
Turkish
Native/ Bilingual
Azari
Native/ Bilingual
Arabic
Professional

Timeline

Restaurant Owner

Skimmers Panini Grill
07.2022 - Current

Owner

American Rent a Van
03.2016 - Current

Operations Supervisor

Farmers and Merchants Bank of Long Beach
06.2009 - 08.2014

Accounting and Business Management

Urmiya Univercity

Some College (No Degree) - Banking And Financial Support Services

Coast Line R.O.P

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Shirin Azar