Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

SHIRIN COLEMAN

Las Vegas,NV

Summary

Seasoned Operations Manager and talented leader with 10+ years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Operations Manager

Bush and Associates CPA
07.2023 - 03.2024
  • Developing and implementing operational policies and strategies to improve efficiency and effectiveness within the firm.
  • Analyzing internal processes and recommending and implementing procedural or policy changes to improve operations.
  • Overseeing recruitment, training, and performance evaluation processes of the firm's staff to ensure a competent workforce.
  • Managing staff schedules to ensure that all operations are adequately staffed during peak times and that workload is evenly distributed.
  • Handling HR issues, including conflict resolution, and employee grievances, and implementing disciplinary measures when necessary.
  • Assisting with budget preparation and management, including monitoring expenses and implementing cost-reduction strategies.
  • Overseeing billing, collections, payroll, and other financial processes to ensure accuracy and compliance with legal standards.
  • Managing relationships with clients to ensure high levels of satisfaction and retention.
  • Negotiating contracts and managing relationships with vendors, suppliers, and other external parties.
  • Overseeing the management and upkeep of the firm's physical infrastructure, IT systems, and other essential services.
  • Implementing new technologies to improve operational efficiency and client services.
  • Serving as a key point of communication between staff, senior management, and external parties.
  • Providing leadership and direction to the operations team, fostering a culture of high performance and continuous improvement.
  • Leading and managing projects within the firm, ensuring they are completed on time, within budget, and to the required quality standards.
  • Ensuring the firm complies with all legal, regulatory, and professional standards applicable to its operations and financial practices.
  • Identifying potential risks to operations and implementing measures to mitigate these risks.

Casino Training Manager

Sahara Las Vegas
09.2021 - 06.2023
  • Developed and implemented comprehensive training program to increase employee productivity and morale.
  • Monitored and evaluated training performance to determine quality and cohesiveness.
  • Established a culture of continuous learning, promoting professional development opportunities for all employees across the organization.
  • Organized and edited training manuals, multimedia visual aids, and other educational materials.
  • Enhanced employee performance by designing and implementing comprehensive training programs.
  • Spearheaded design and implementation of multiple training courses to establish successful onboarding of new employees.
  • Evaluated the effectiveness of training programs using various assessment tools, providing valuable feedback for continuous improvement initiatives.
  • Championed employee recognition programs, celebrating individual achievements and reinforcing the value of ongoing personal development.
  • Conducted orientation sessions and organized on-the-job training for new hires.
  • Conducted research and analysis of learning needs of employees to develop targeted training programs.
  • Prepared and distributed manuals, handouts and online tutorials to provide employees with training materials and resources.
  • Assisted in development of employee assessments to measure training value.
  • Mentored junior trainers and instructional designers in best practices for adult learning techniques and curriculum design methodologies.

Executive Assistant/Analyst

Station Casinos - Corporate
06.2018 - 09.2021
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Handled confidential and sensitive information with discretion and tact.
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Organized and coordinated conferences and monthly meetings.
  • Answered high volume of phone calls and email inquiries.
  • Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
  • Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
  • Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
  • Collaborated on special projects to improve overall business operations within the organization efficiently.
  • Contributed to budget management by monitoring expenses and providing detailed expenditure reports regularly.
  • Used advanced software to prepare documents, reports, and presentations.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.

Executive Administrative Assistant

Station Casinos - Santa Fe Station
08.2015 - 06.2018
  • Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
  • Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
  • Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
  • Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.

Practice Administrator

Surgical Anesthesia Services
07.2007 - 08.2015
  • Oversee all aspects of medical practice administration, including staffing, budgeting, and strategic planning.
  • Negotiated contracts with vendors for cost-effective procurement of medical supplies and equipment.
  • Manage credentialing processes for healthcare providers, ensuring compliance with regulatory requirements and payer guidelines.
  • Maintain provider enrollment with insurance companies, Medicare, and Medicaid, facilitating timely reimbursement and revenue cycle management.
  • Develop and implement policies and procedures to streamline practice operations and enhance efficiency.
  • Coordinate scheduling, patient flow, and resource allocation to optimize productivity and patient satisfaction.
  • Monitor and analyze practice performance metrics, identifying opportunities for improvement and implementing solutions.
  • Serve as the primary point of contact for regulatory agencies, insurance companies, and other stakeholders.
  • Collaborate with physicians and clinical staff to ensure high-quality patient care and satisfaction.
  • Streamlined office operations by implementing efficient administrative systems and procedures.
  • Established strong relationships with referral sources to increase patient volume at the practice consistently over time.
  • Identified areas for cost reduction by conducting regular audits of operational expenses.
  • Developed strong relationships with insurance companies through effective communication and negotiation skills, enhancing payment turnaround times.
  • Reduced denied claims through diligent review, correction, and resubmission of errors.
  • Maintained up-to-date knowledge of regulatory changes impacting medical billing practices to ensure ongoing compliance within the organization.
  • Collaborated with providers and staff to ensure accurate coding for billing purposes.
  • Analyzed reports to identify areas for improvement in the overall billing process, leading to increased revenue collection rates.

Surveillance Supervisor

The New Frontier Hotel and Casino
02.2004 - 07.2007

Casino Operations Manager

Harrah's Hotel and Casino
01.2000 - 02.2004

Front Office Supervisor

American Academy Of Urology
05.1998 - 12.1999
  • Coordinated seamless communication between medical providers and patients, ensuring accurate documentation and billing practices.
  • Promoted a positive work environment by addressing employee concerns promptly and fostering open communication among team members.
  • Reduced wait times for patients by optimizing the check-in process and effectively managing patient flow.
  • Established strong relationships with insurance companies to expedite claim processing and resolve billing issues efficiently.
  • Collaborated with clinical staff to ensure seamless coordination of care across all departments within the practice.
  • Managed daily operations of the front office, including staffing, scheduling, patient registration, and financial transactions.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.

Education

Business Administration -

Kapiolani Community College
Honolulu, HI

High School Diploma -

Kalani High School
Honolulu, HI
06.1986

Skills

  • Operations Management
  • Team Leadership
  • Advanced MS Suite
  • Adobe Pro & Photoshop
  • Various LMS Platforms
  • Various CX systems
  • QuickBooks
  • Various Payroll systems
  • Communication
  • Organization
  • Active listening
  • Empathy
  • Customer Service
  • Conflict Resolution & Problem-Solving
  • Meticulous attention to detail
  • Information confidentiality

Certification

  • Notary Public
  • Nevada Gaming Registration
  • Alcohol Awareness

Timeline

Operations Manager

Bush and Associates CPA
07.2023 - 03.2024

Casino Training Manager

Sahara Las Vegas
09.2021 - 06.2023

Executive Assistant/Analyst

Station Casinos - Corporate
06.2018 - 09.2021

Executive Administrative Assistant

Station Casinos - Santa Fe Station
08.2015 - 06.2018

Practice Administrator

Surgical Anesthesia Services
07.2007 - 08.2015

Surveillance Supervisor

The New Frontier Hotel and Casino
02.2004 - 07.2007

Casino Operations Manager

Harrah's Hotel and Casino
01.2000 - 02.2004

Front Office Supervisor

American Academy Of Urology
05.1998 - 12.1999

Business Administration -

Kapiolani Community College

High School Diploma -

Kalani High School

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SHIRIN COLEMAN