Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shirish Babu

Chicago,IL

Summary

Accomplished Operations Manager with expertise in operational integration, partnership development, and revenue generation. Proven track record of effectively overseeing KPIs and internal control structures to stay ahead of operational trends and implement proactive corrective actions. Goal-driven, adaptable, and resourceful in addressing changing conditions.

Overview

19
19
years of professional experience

Work History

Director of Operations

M & M Direct Express
Addison, IL
05.2023 - Current
  • Developed and implemented operational strategies to increase efficiencies, lower expenses, and enhance customer satisfaction.
  • Implemented new guidelines to optimize workflow efficiency.
  • Reviewed contracts with vendors to ensure they comply with regulations and terms.
  • Handled all customer issues efficiently while preserving high standards of quality assurance.
  • Negotiated contracts with suppliers ensuring best value pricing options were secured.

Vice President of Operations

BCAT Logistics
Elk Grove Village, IL
07.2021 - 04.2023
  • Made all the SOP's for this startup.
  • Helped make a $3,000,000 brokerage within a year with a 40% return.
  • Coordinated and dispatched Expedited Assets (sprinter vans and box trucks)
  • Helped acquire "Ivan Cartage," a trucking company out of WI. This added 3 53' semi trucks to our fleet. We also expanded the current business they had and added more lanes with the existing customers.
  • Helped coordinate inbound Ocean Container freight coming out of ports across the country.
  • Established relationships with warehouses across the country.

Capacity Manager

Hassett Logistics
Oakbrook Terrace, IL
03.2019 - 07.2021
  • Oversaw all operations for the brokerage.
  • Increased revenue by $1,000,000 in my first year with a 35% average return.
  • Effectivley ran complex projects for multiple customers.
  • Always made sure communication between carriers and customers was always clear, precise, and honest.

Senior Operations Representative

Hassett Logistics
Oakbrook Terrace, IL
02.2018 - 03.2019
  • Identified needs of customers promptly and efficiently.
  • Made relationships with carriers and received better pricing for repeat lanes.
  • Implemented strategies to take advantage of new opportunities.
  • Helped build a startup brokerage with first year revenue was over $5,000,000

Senior Sales/Carrier Representative

Apple Express
Chicago, IL
08.2015 - 02.2018
  • One of the Top earners in my company with an average of $40,000 in revenue per month and over $600,000 per year
  • Managed both carrier and the sales side of the brokerage
  • Established relationships with carriers to get better pricing
  • Established strong relationships with customers.

Account Manager

XPO Logistics Inc
Chicago, IL
11.2013 - 05.2015
  • Managed a portfolio of 20 accounts, which generated over $30,000 in revenue per month
  • Collaborated with other account managers to prepare and deliver performance updates and quarterly business reviews
  • Monitored market conditions, product innovations and competitor activity, and adjusted account sales approach to address latest market developments
  • Wrote, proofed and edited sales proposals and correspondence
  • Gathered all relevant materials for bid processes and coordinated bidding and contract approval.

Office Manager

STI Moving and Storage
Lincolnwood, IL
12.2010 - 11.2013
  • Expected to handle the day-to day operations of the company
  • Maximized operational efficiency by coaching staff on various customer service initiatives
  • Created training manuals targeted at resolving even the most difficult customer issues
  • Recruited, managed, and mentored an average of 30 new customer/ sales representatives per year
  • Managed a team of 10 sales professionals who surpassed annual revenue by 25% each year
  • Trained and developed the junior team members who became successful senior level sales representatives
  • Increased profits by developing, initiating, and managing "Tiered Sales System," and "Blue-Box it.".

STI Senior Sales Rep

STI Moving and Storage
Skokie, IL
02.2009 - 06.2010
  • Made outbound sales calls to contact prospective leads, using effective communication skills.
  • Project Management: Initiated "Blue- box- it," which resulted in our company going "green"
  • As well as cutting down on material costs for our company by 15% Created "Tiered Sales System" where, by doing so, increased productivity, efficiency, and revenue by over 25%.

Sales Representative

Olympia Moving and Storage
Skokie, IL
03.2009 - 12.2009
  • Main duties included: fielding an average of 150 customer service calls per day, selling the moving service, and meeting weekly quotas/ goals
  • Made over $500,000 in sales in 9 months with the company.

Sales and Customer service representative

Golans Moving and Storage
Skokie, IL
04.2006 - 03.2009
  • Duties included handling and taking care of customers and their needs
  • One of the top sales reps, exceeding over a million in sales each year.

Education

High School Diploma - General

01.2000

Some College (No Degree) -

University of Chicago
Chicago, IL

Skills

  • Process Supervision
  • Sales Growth Strategies
  • Collaborative Team Leadership
  • Policy Formulation
  • Client Relationship Management
  • Team Development
  • Results-Oriented Goal Planning
  • Effective Team Guidance

Timeline

Director of Operations

M & M Direct Express
05.2023 - Current

Vice President of Operations

BCAT Logistics
07.2021 - 04.2023

Capacity Manager

Hassett Logistics
03.2019 - 07.2021

Senior Operations Representative

Hassett Logistics
02.2018 - 03.2019

Senior Sales/Carrier Representative

Apple Express
08.2015 - 02.2018

Account Manager

XPO Logistics Inc
11.2013 - 05.2015

Office Manager

STI Moving and Storage
12.2010 - 11.2013

Sales Representative

Olympia Moving and Storage
03.2009 - 12.2009

STI Senior Sales Rep

STI Moving and Storage
02.2009 - 06.2010

Sales and Customer service representative

Golans Moving and Storage
04.2006 - 03.2009

High School Diploma - General

Some College (No Degree) -

University of Chicago

Similar Profiles

CREATE PROFILE
Shirish Babu