Shirisha Thallapelly
Saint Paul,MN
Summary
Highly motivated and technically skilled professional seeking a Microsoft Internship to apply my expertise in web design, Java programming, and IT management. Eager to contribute to Microsoft's innovative projects and gain hands-on experience in the technology industry.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Operations Associate
Hyderabad, India
06.2021 - 07.2022
- Managed front desk operations, providing assistance to customers with shipping, printing, and other services
- Utilized shipping services to coordinate shipments, ensuring compliance with shipping regulations and documentation requirements
- Handled customer inquiries and issues, providing personalized assistance and utilizing IT systems for efficient customer check-ins, scheduling, and payment processing
- Assisted in backend operations management, including inventory management, supply ordering, and vendor relationships
- Provided training and support to store staff on IT systems and procedures, ensuring proficiency and adherence to operational standards.
Intern
Hyderabad, India
03.2019 - 05.2019
- Assisted in designing and developing websites using HTML, CSS, and JavaScript
- Collaborated with the development team to implement user-friendly interfaces and responsive designs
- Conducted quality assurance testing and resolved any functional or visual issues
- Updated and maintained existing websites to ensure accuracy and relevance of content.
Education
Bachelor of Technology - Electronics and Communication Engineering
Swami Vivekananda Institute of Science and Technology
08.2023
Master of Science - Information Technology Management (ITM)
Concordia University St. Paul
Skills
- Java: Proficient in Java programming, with a strong understanding of object-oriented principles and data structures
- Web Design: Skilled in HTML, CSS, and JavaScript, capable of creating visually appealing and user-friendly web interfaces
- Database Management: Knowledgeable in database concepts and SQL, ensuring efficient data storage and retrieval
- Problem Solving: Strong analytical and problem-solving abilities, with the capacity to identify and address technical challenges effectively
- Communication: Excellent verbal and written communication skills, enabling effective collaboration and presentation of ideas
- Front Desk Operations: Experienced in greeting and assisting customers with shipping, printing, and other UPS store services, utilizing excellent communication skills and a customer-centric approach
- Shipping Coordination and Logistics: Proficient in overseeing shipping operations, including packaging, labeling, and processing shipments using UPS shipping services, ensuring compliance with shipping regulations and documentation requirements
- Backend Operations Management: Skilled in managing backend operations for UPS store locations, including inventory management, supply ordering, and vendor relationships, utilizing IT solutions for inventory tracking and stock management
- Customer Service Excellence: Demonstrated ability to resolve customer inquiries, complaints, and issues related to shipping, printing, and other UPS store services, utilizing problem-solving skills and IT resources to provide timely and effective solutions
- IT Integration and Support: Experienced in serving as a liaison between store operations and IT support teams, communicating technical requirements and troubleshooting issues related to IT systems and infrastructure
- Compliance and Documentation: Proficient in ensuring compliance with regulatory requirements and company policies related to data security, privacy, and financial transactions, maintaining accurate records and documentation using IT tools for record-keeping and reporting
- Mailbox Inventory Management: Skilled in overseeing the allocation and management of mailbox rentals for customers, ensuring accurate tracking and documentation of mailbox inventory, and utilizing IT systems for comprehensive database management
Certification
- Workshop on IoT and cloud computing techniques for data analysis with modern AI
- Completed Certification course on Java and Python.
- Certification on Go-Kart Design
Projects
Bus Seat Occupancy Estimation System using IoT, Developed a system to monitor and estimate seat occupancy in buses using IoT devices. Designed and implemented a web-based dashboard for real-time visualization of seat occupancy data. Utilized Java for data processing and integration with IoT sensors. Conducted extensive testing and refinement to ensure accuracy and reliability of seat occupancy estimation.
Timeline
Operations Associate
06.2021 - 07.2022
Intern
03.2019 - 05.2019
Bachelor of Technology - Electronics and Communication Engineering
Swami Vivekananda Institute of Science and Technology
Master of Science - Information Technology Management (ITM)
Concordia University St. Paul
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