Shirita Jenkins
Cottondale,AL
Summary
I have over 10 years of management experience. I’ve recently worked at cvs, where I started as a part time cashier to operation manager within less than a year.
Overview
16
16
years of professional experience
6
6
Certifications
Work History
Housekeeper
Springhill Suites
Tuscaloosa
- Clean suites, dust, mop, train, change lining, make bed.
Cook/Cashier
DCH HEALTH SYSTEM
Tuscaloosa
- Managed kitchen budget for supplies and labor hours, consistently meeting targets.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Planned menus for different events, seasons and customer requests.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
Shift Manager/Pharmacy Technician
CVS Health
Tuscaloosa
02.2023 - 01.2024
- Assisted in budget preparation for the department which led to better financial management throughout the year.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Promoted a positive work environment through open communication and constructive feedback.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
Assistant General Manager (AGM)
KFC
Tuscaloosa County
08.2022 - 02.2023
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Store Manager
Cricket Wireless
Tuscaloosa
06.2021 - 08.2022
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Administrative Assistant
Maude Whatley Health Services
07.2021 - 11.2021
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Liaised between clients and vendors and maintained effective lines of communication.
- Developed strategies to streamline and improve office procedures.
- Established administrative work procedures to track staff's daily tasks.
Shift Manager and pharmacy tech.
Walgreens
08.2018 - 06.2021
- Coordinated merchandising, promoted new products and increased brand awareness.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
- Assisted in budget preparation for the department which led to better financial management throughout the year.
Assistant Manager
Rite Aid
Tuscaloosa
02.2018 - 06.2021
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Mental Health Worker
Bryce Hospital
Tuscaloosa
12.2015 - 11.2016
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for patients, leading to improved mental health outcomes.
- Led psychoeducational groups on topics such as stress management and coping skills, empowering patients to better manage their mental health challenges.
- Utilized evidence-based practices, such as Cognitive Behavioral Therapy, Dialectical Behavior Therapy, and Motivational Interviewing to support patient progress.
- Provided clients with recommendations to community resources.
Assistant Store Manager
Kangaroo Express
Northport
01.2013 - 01.2015
- My role as an assistant manager, I provided great customer service and went above and beyond for my customers.
Customer Service Manager
Lowes
Tuscaloosa
03.2008 - 10.2012
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Developed detailed plans based on broad guidance and direction.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Kept accurate records to document customer service actions and discussions.
Education
High school or equivalent - undefined
Associate Of Business Administration - Medical Insurance Coding
Skills
Management (9 years)Retail Management (10 years)Housekeeping (3 years)Production (5 years)Pharmacy (2 years)Inventory (8 years)Word (4 years)Customer Service (10 years)Supervising Experience (9 years)Data EntryMicrosoft Office (2 years)Microsoft Word (2 years)BillingTyping (10 years)Cash Handling (10 years)Excel (3 years)English (10 years)Food Service (10 years)Time ManagementOutlookStore Management ExperiencePharmacy Technician Experience (3 years)Assistant Manager Experience (4 years)POSAssistant Manager Experience (3 years)Food Preparation (2 years)Pharmacy Technician Experience (3 years)Store Management Experience (5 years)Merchandising (3 years)Hospital Experience (1 year)Kitchen ExperienceRetail Sales (10 years)Shift Management (10 years)Computer Operation (5 years)Compounding MedicationsInsurance VerificationOrder EntryMedical BillingMedical RecordsClinical Pharmacy ExperienceMac OSRestaurant experienceManagementGuest servicesManagementInterviewingInventory controlManagementEmployment & labor lawRecruitingLeadershipHotel experience (3 years)Operations managementAnalysis skillsMentoringManagement (10 years)Furniture salesMedical terminologyManagementManagementTeachingMedical Office ExperienceProfit & lossTraining & developmentManagementDocumentation reviewFront deskManagement (10 years)Medical receptionistRestaurant managementManagementSales managementEmployee evaluationSuccession planningFinancial managementBakingMilitaryPerformance managementHuman resourcesNegotiationCommunication skillsAccounts receivableMicrosoft ExcelMicrosoft PowerpointBilingualSoftware troubleshooting5GWindowsDatabasesOffice manager experienceAccountingTax experience
Residential Cleaning
Certification
ServSafe (10/2017 - Now)
Timeline
Shift Manager/Pharmacy Technician - CVS Health
02.2023 - 01.2024
Assistant General Manager (AGM) - KFC
08.2022 - 02.2023
Administrative Assistant - Maude Whatley Health Services
07.2021 - 11.2021
Store Manager - Cricket Wireless
06.2021 - 08.2022
Shift Manager and pharmacy tech. - Walgreens
08.2018 - 06.2021
Assistant Manager - Rite Aid
02.2018 - 06.2021
Mental Health Worker - Bryce Hospital
12.2015 - 11.2016
Assistant Store Manager - Kangaroo Express
01.2013 - 01.2015
Customer Service Manager - Lowes
03.2008 - 10.2012
Housekeeper - Springhill Suites
Cook/Cashier - DCH HEALTH SYSTEM
Central High School - High school or equivalent,
Ultimate Medical Academy - Clearwater - Associate Of Business Administration, Medical Insurance Coding