Shirl Kearney
Clinical Support Technicians
Franklinton NC,NC
Summary
Highly-trained individual and skilled communicator effectively interacts with patients, staff and other healthcare professionals. Remarkable background in scheduling appointments, processing referrals and providing diagnosis and treatment plans to patients. Strong knowledge of medical terminology and HIPAA regulations. Courteous candidate with evidence of experience providing quality patient care and administrative services. Proven track record of success in streamlining operations, developing protocols and improving patient outcomes. Strong commitment to exemplary customer service and maximizing patient safety and satisfaction. A hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Patient-focused Clinical Support Technician brings extensive experience in medical office management, supporting physicians, nurses and other healthcare staff. Well-versed in medical coding, billing procedures and patient record-keeping. Knowledgeable of latest regulations and standards in healthcare industry. Patient-focused Clinical Support Technicians brings extensive experience in medical office management, supporting physicians, nurses and other healthcare staff. Well-versed in medical coding, billing procedures and patient record-keeping. Knowledgeable of latest regulations and standards in healthcare industry.
Overview
11
11
years of professional experience
Work History
Clinical Support Techician
UNC Hospital
05.2005 - 05.2013
- Assisted with updating patient charts in electronic medical records( EMR) system
- Ensured patient care and safety.
- Took and monitored patient vital signs.
- Completed non violent crisis intervention training
- Monitored psychiatric patients and drew blood samples
- Maintained and safeguarded patient privacy and confidentiality
- Disinfected tools, equipment and surfaces between patients.
- Monitored patient progress and reported changes to healthcare professionals.
- Coordinated with other healthcare professionals to provide patients with comprehensive care.
- Cleaned and set up rooms in preparation for patient appointments.
- Maintained accurate records of patient visits and treatments in patient medical files.
- Prepared and delivered meals to patients, assisting with feeding when necessary.
- Performed basic laboratory tests and collected specimens for further testing.
- Supported office operations by expertly handling administrative needs.
- Transported patients to and from appointments, assisting with getting in and out of vehicles.
- Helped clinical staff with in-office procedures by organizing spaces and passing instruments.
- Assisted patients with therapy exercises as specified by care team.
- Inspected equipment for defects and completed basic repairs.
Nursing Assisted 2 Home Health
Health- Mate Agency
04.2004 - 09.2009
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Provided mobility assistance such as walking and regular exercising.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Assisted disabled clients to support independence and well-being.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Followed nutritional plans to prepare optimal meals.
- Provided transportation and appointments management.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Developed rapport to create safe and trusting environment for care.
- Developed individual care plans for clients based on specific needs.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
- Provided direct personal care and administrative services to clients.
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
- Assisted with end-of-life care.
- Documented vital statistics and coordinated with health care providers.
Nursing Assistant 2
UNC Hospital
09.2004 - 03.2008
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Documented care actions by completing records and logs in medical software system.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
- Identified and reported unsafe situations to maintain adherence to safety protocols.
- Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Facilitated personal hygiene management, feeding and ambulation.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Upheld infection control and prevention policies across different patient-facing areas.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Transported patients between rooms and appointments or testing locations.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Followed directions of licensed nurses to administer medications and treatments.
- Supported needs of [Number]+ residents under long-term care.
- Delivered high-quality care to [Type] patients in hospital facility.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
Nursing Assistant 2
Blue Ridge Healthcare
04.2002 - 10.2002
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Documented care actions by completing records and logs in medical software system.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
- Identified and reported unsafe situations to maintain adherence to safety protocols.
- Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Facilitated personal hygiene management, feeding and ambulation.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Upheld infection control and prevention policies across different patient-facing areas.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Transported patients between rooms and appointments or testing locations.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Followed directions of licensed nurses to administer medications and treatments.
- Supported needs of [Number]+ residents under long-term care.
- Delivered high-quality care to [Type] patients in hospital facility.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Treatment nurse during wound care: Wound vac, trach care, debridement wounds and dressing etc when I am on the floor only
Education
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy - Clearwater
Clearwater, FL06.2019
Skills
- Abuse Treatment
- Patient Admission
- Medical Terminology
- Patient Profiles
- Information Assistance
- Office Supplies and Inventory
- Medical Coding
- HIPAA Guidelines
- Patient Medical Histories
- Insurance Requirements
- Dressing Application
- Proper Waste Disposal
- Explaining Procedures to Patients
- Emotional Support
- Dressing Changes
- EMR Systems
- Pulse Oximetry
- Transportation Assistance
Timeline
Clinical Support Techician
UNC Hospital
05.2005 - 05.2013
Nursing Assistant 2
UNC Hospital
09.2004 - 03.2008
Nursing Assisted 2 Home Health
Health- Mate Agency
04.2004 - 09.2009
Nursing Assistant 2
Blue Ridge Healthcare
04.2002 - 10.2002
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy - Clearwater
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