Summary
Work History
Education
Skills
Timeline
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Shirlan Martin

Brooklyn,NY

Summary

Achieved top performer status at Nordstrom by excelling in customer service and problem-solving, demonstrating a friendly attitude and exceptional teamwork. Adapted quickly to new technologies, enhancing team productivity and customer satisfaction. Managed time and tasks efficiently, ensuring high-quality outcomes and maintaining professionalism under pressure.

Work History

Burberry DSA

Nordstrom
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Learned and adapted quickly to new technology and software applications.

Sales Associate

Nordstrom
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

Customer Service Representative

Nordstrom
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Education

Associate - Human Services

New York City College of Technology
Brooklyn, NY

Skills

  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Flexible and Adaptable
  • Excellent Communication

Timeline

Burberry DSA

Nordstrom

Sales Associate

Nordstrom

Customer Service Representative

Nordstrom

Associate - Human Services

New York City College of Technology
Shirlan Martin