Shirlane Smallwood
Summary
Detail-oriented Office Manager experienced in overseeing and improving office services. Diplomatic and patient professional possessing creative mindset to drive needed improvements. Skilled with business correspondence, bookkeeping and project management.
Overview
16
16
years of professional experience
Work History
Office Manager
Dream Work Automotive
06.2024 - Current
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Delegated work to staff, setting priorities and goals.
- Developed and implemented office policies and procedures.
DMV Title Clerk
North Carolina DMV
03.2009 - 05.2024
- Reviewed documents to ensure accuracy and completeness of information, such as vehicle titles and registration applications.
- Processed title applications for new vehicles or transfers of ownership.
- Verified accuracy of customer data entered into system, including name, address, date of birth and other information.
- Provided assistance to customers with inquiries regarding DMV services and procedures.
- Resolved customer complaints in a timely manner by utilizing problem-solving techniques.
- Maintained accurate records of all transactions performed in the office.
- Performed daily audits to verify accuracy of paperwork and payments received from customers.
- Conducted research using various databases to answer customer questions about title processing issues.
- Ensured compliance with state laws and regulations related to vehicle titling processes.
- Processed lien releases on existing titles according to established timelines.
- Accepted payment from customers via cash, check or credit card transactions.
- Updated database with changes in vehicle owner information as required by law.
- Assisted team members when needed during peak business hours.
- Investigated and solved accuracy issues on titles, odometer readings, and power of attorney.
- Processed completed and signed title documents through electronic vehicle registration program and maintained expert knowledge of computerized systems.
- Assisted new vehicle owners to understand title transfer process and steps required of owners to finish process.
Education
Interior Decorator
IAP Interior Decorators Certificate Course
01-2022
Small Business Administration and Management
Penn Foster Career School
Scranton, PACertified Notary Public
Central Piedmont Community College
Charlotte, NCSkills
- Administrative Support
- Customer Service
- Data Entry
- Office Administration
- Relationship Building
- Workflow Planning
- Training and coaching
- Organizational Skills
- Clerical Support
- Strategic Planning
- Performance Improvement
- Database Administration
More About ME
- Small Business Owner of Global Title Services, LLC
- Founder of Mission IS Possible Community Outreach, Inc
- Interior Decorator of LUXE Interior Designz
Timeline
Office Manager
Dream Work Automotive
06.2024 - Current
DMV Title Clerk
North Carolina DMV
03.2009 - 05.2024
Interior Decorator
IAP Interior Decorators Certificate Course
Small Business Administration and Management
Penn Foster Career School
Certified Notary Public
Central Piedmont Community College
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