Shirlee Grish
Munster,IN
Summary
Dynamic customer service representative excelling in conflict resolution, process improvement, and fostering customer relationships. Proven ability to enhance customer satisfaction and streamline operations.
Overview
35
35
years of professional experience
Work History
Customer Service Representative
Schneider National
Gary, Indiana
04.2001 - 09.2025
- Trained new team members on customer service policies and best practices.
- Promoted customer satisfaction by resolving issues with knowledgeable, friendly service.
- Maintained professionalism in stressful situations, effectively diffusing tension.
- Built strong customer relationships through personalized assistance and support.
- Resolved complex problems by collaborating with departments to meet customer needs.
- Executed administrative tasks including filing, database updates, and report generation.
- Identified process improvement opportunities in customer service and proposed actionable changes.
- Streamlined customer service processes using innovative methods for enhanced efficiency.
Production Manager
Grish Plastics
St john, IN
05.1990 - 04.2001
- Managed daily production schedules to meet operational demands.
- Coordinated with supply chain teams for material availability.
- Trained new employees on proper use of equipment, safety procedures, and job functions.
- Monitored the daily operations of the production team, providing guidance and support as needed.
- Reviewed production orders, schedules, delivery dates, and inventory levels to determine product availability.
- Managed materials to meet production goals and specific customer demands.
- Developed and implemented production schedules to ensure timely completion of projects.
- Provided input for performance reviews and identified areas for additional improvement.
- Monitored employee attendance records and took disciplinary action when appropriate.
- Scheduled staff work assignments, rotations and overtime.
- Resolved conflicts among personnel within the department when necessary.
- Reviewed individual employee performance to correct issues and enhance productivity.
- Coordinated production requirements with material handling and staffing functions.
- Inspected production, quality control and maintenance reports to detect and address production problems.
- Met or exceeded target for on-time customer shipments.
- Assessed production schedules and orders to plan material requirements and worker activities.
Education
Associate of Applied Science - Supervision
Purdue University, Northwest
Hammond, IN06-1995
Skills
- Customer relationship management
- Conflict resolution
- Process improvement
- Problem solving
- Data entry
- Quality assurance
Timeline
Customer Service Representative
Schneider National
04.2001 - 09.2025
Production Manager
Grish Plastics
05.1990 - 04.2001
Associate of Applied Science - Supervision
Purdue University, Northwest