Shirlee Wilkerson
Harrisville,UT
Summary
Dependable professional with extensive experience in customer service and office management. Known for strong problem-solving skills and enhancing office efficiency through streamlined processes.
Adaptable office professional with over 10 years of experience in government and healthcare settings. Proven ability to enhance operational workflows and deliver exceptional customer service. Committed to fostering teamwork and improving office efficiency through effective communication.
Overview
2020
2020
years of professional experience
Work History
Treat Lady
Sams Club
Riverdale, Ut
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
Deputy County Clerk
Morgan County
Morgan, UT
09.2009 - 12.2019
- Supported daily operations by processing official documents and maintaining accurate records.
- Assisted in managing public inquiries, ensuring timely responses and exceptional customer service.
- Coordinated election logistics, including ballot preparation and voter registration verification.
- Implemented improvements in filing systems to enhance document retrieval efficiency.
- Trained new staff on office procedures and best practices for record management.
- Facilitated communication between departments to streamline workflow and information sharing.
- Conducted audits of public records for consistency and compliance with regulations.
- Led initiatives to digitize archival materials, improving accessibility for the community.
- Improved office efficiency by streamlining document filing systems and implementing electronic recordkeeping.
- Supported the County Clerk in managing the budget by monitoring expenditures, identifying areas of cost savings, and forecasting future needs.
Office Manager
Dr Cloniger
Ogden, UT
03.2009 - 05.2009
- Managed office operations, ensuring efficient workflow and organization.
- Coordinated scheduling for multiple staff members to optimize patient appointments.
- Streamlined communication between departments to enhance collaboration and service delivery.
- Oversaw inventory management for office supplies, reducing costs and waste.
Dental Receptionist
Dr Jess Hopkin
Morgan, UT
05.2008 - 03.2009
- Managed appointment scheduling to optimize patient flow and minimize wait times.
- Maintained electronic health records with accuracy and attention to detail.
- Assisted patients with insurance verification and billing inquiries effectively.
- Coordinated communication between dental staff and patients to enhance service delivery.
- Handled incoming calls professionally, directing inquiries to appropriate personnel.
- Processed new patient registrations and ensured compliance with privacy regulations.
- Provided exceptional customer service, fostering positive patient relationships and satisfaction.
Bank Teller
GWCU
Morgan, UT
03.2008 - 05.2008
- Processed customer transactions efficiently, ensuring accuracy and compliance with banking regulations.
- Assisted customers with account inquiries, providing timely solutions and enhancing overall satisfaction.
- Maintained cash drawer security, performing regular reconciliations to prevent discrepancies.
- Educated clients on banking products and services, promoting features that meet their financial needs.
Office Manager
Heart of Utah
Ogden, UT
07.2006 - 03.2008
- Implemented new filing systems to improve document retrieval efficiency.
- Trained new administrative staff on office protocols and software usage.
- Developed standard operating procedures to ensure consistent office practices.
- Assisted in budgeting processes by tracking expenses and identifying cost-saving opportunities.
District Court Clerk
Morgan County/State Of Utah
Morgan, UT
06.2004 - 10.2005
- Processed court documents and filings, ensuring compliance with legal standards and procedures.
- Maintained accurate case records and dockets using specialized case management software.
- Assisted in courtroom operations, coordinating schedules between judges, attorneys, and parties involved.
- Responded to inquiries from the public regarding court processes and case statuses efficiently.
- Prepared reports and summaries for court sessions, enhancing information accessibility for stakeholders.
- Managed evidence submissions and maintained secure storage in accordance with established guidelines.
- Maintained court dockets and updated disposition of cases after court hearings and trials.
- Managed confidential information securely, upholding the integrity of the court system.
Accounts Manager
McKay Dee Hospital
Ogden, UT
06.1997 - 05.2004
- Managed accounts payable and receivable processes to ensure timely financial transactions.
- Developed relationships with vendors to negotiate favorable payment terms and conditions.
- Supervised accounts team, fostering collaboration and enhancing workflow efficiency.
- Implemented new accounting software, streamlining reporting and data analysis tasks.
- Implemented efficient billing procedures to reduce outstanding receivables and improve cash flow.
- Boosted client satisfaction by effectively managing accounts and addressing concerns promptly.
Office Manager
Wasatch Cardiology
Ogden, UT
02.1991 - 05.1997
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
Patient Financial Counselor
McKay-Dee Hospital
Ogden, UT
04.1987 - 02.1991
- Assisted patients in understanding financial responsibilities and insurance coverage options.
- Educated patients on payment plans and financial assistance programs available through the hospital.
- Collaborated with medical staff to resolve billing inquiries and enhance patient satisfaction.
- Reviewed patient accounts for accuracy, ensuring proper documentation of financial agreements.
- Developed training materials for new staff on financial policies and procedures to ensure consistency.
- Increased patient confidence in the billing process by providing clear explanations of insurance benefits and coverage limitations.
- Negotiated payment plans with patients, maintaining a high rate of successful payments.
- Developed strong relationships with insurance providers, facilitating prompt resolution of claim issues and disputes.
- Provided compassionate assistance to financially challenged patients, identifying potential sources of funding or discounts when applicable.
- Reduced hospital bad debt through proactive communication with patients about their financial responsibilities.
- Conducted thorough audits of patient accounts to identify discrepancies and prevent potential revenue loss.
Education
High School Diploma -
Morgan High School
Morgan, UT06.1976
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Dependable and responsible
- Calm under pressure
- Verbal communication
Timeline
Deputy County Clerk
Morgan County
09.2009 - 12.2019
Office Manager
Dr Cloniger
03.2009 - 05.2009
Dental Receptionist
Dr Jess Hopkin
05.2008 - 03.2009
Bank Teller
GWCU
03.2008 - 05.2008
Office Manager
Heart of Utah
07.2006 - 03.2008
District Court Clerk
Morgan County/State Of Utah
06.2004 - 10.2005
Accounts Manager
McKay Dee Hospital
06.1997 - 05.2004
Office Manager
Wasatch Cardiology
02.1991 - 05.1997
Patient Financial Counselor
McKay-Dee Hospital
04.1987 - 02.1991
Treat Lady
Sams Club
High School Diploma -
Morgan High School