Shirlena Sturghill-Barnett
Stone Mountain,United States
Summary
Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Overview
23
23
years of professional experience
Work History
Remote Administrative Financial Specialist
Gwinnett County Social Services
Lawrenceville, GA
01.2020 - Current
- Carried out day-day-day duties accurately and efficiently.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Partnered with local organizations to provide specialized financial planning support to diverse populations with unique needs.
Administrative Clerk
Athens Housing Authority
Athens, Georgia
03.2014 - 12.2019
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Generated documents necessary for internal meetings.
Administrative Secretary/Scheduling Specialist
Ty Cobb Healthcare/St Mary Sacred Heart Hospital
Lavonia, GA
06.2000 - 01.2014
- Established rapport with callers to build loyalty and support retention goals.
- Answered phone calls and answered questions from potential customers.
- Acted as first point of contact and set appointments for prospective clients.
- Handled complaints and questions, and re-directed calls to other team members.
- Assisted office team by making phone calls, copies and appointments.
- Scheduled and confirmed appointments and meetings for senior management team.
- Addressed client inquiries and updated database information.
- Balanced employee availability, customer schedules and maximum load levels when scheduling appointments.
Education
Associate of Applied Science - Computer Science
North Georgia Technical College
Clarkesville, GA06.2003
Skills
- Research and Analytical Skills
- Multi-Line Telephone Systems
- Microsoft Word
- Microsoft Access
- Calendar Maintenance and Docketing
- Multitasking and Time Management
- Database and Client Management Systems
- Data Entry
- Telephone Etiquette
- Team Management
- Microsoft Excel
- Administrative Arrangements
Timeline
Remote Administrative Financial Specialist
Gwinnett County Social Services
01.2020 - Current
Administrative Clerk
Athens Housing Authority
03.2014 - 12.2019
Administrative Secretary/Scheduling Specialist
Ty Cobb Healthcare/St Mary Sacred Heart Hospital
06.2000 - 01.2014
Associate of Applied Science - Computer Science
North Georgia Technical College
Similar Profiles
PRIYA SHARMAPRIYA SHARMA
Fire and Life Safety Educator at Gwinnett County Fire and Emergency ServicesFire and Life Safety Educator at Gwinnett County Fire and Emergency Services
Logan MackLogan Mack
Firefighter III/ Firemedic Senior at Gwinnett County Fire And Emergency ServicesFirefighter III/ Firemedic Senior at Gwinnett County Fire And Emergency Services
Karmen RittenhouseKarmen Rittenhouse
Legal Receptionist at Gwinnett County Child Advocacy & Juvenile ServicesLegal Receptionist at Gwinnett County Child Advocacy & Juvenile Services
Ezra StewartEzra Stewart
Waste Collector /CDL Truck Driver at BFI Waste ServicesWaste Collector /CDL Truck Driver at BFI Waste Services
Jennifer BrownJennifer Brown
Front Desk Supervisor at MarriottFront Desk Supervisor at Marriott