Shirlene Anita Seawright
Philadelphia,PA
Summary
Dynamic office management professional with extensive experience in providing comprehensive administrative support, adept at managing complex schedules and facilitating effective communication. Strong organizational skills and keen attention to detail consistently drive enhancements in operational efficiency. Proficient in a wide range of office software and procedures, ensuring seamless administrative functions that contribute to overall productivity and success. Committed to fostering a collaborative work environment while streamlining processes to achieve organizational goals.
Overview
36
36
years of professional experience
Work History
Administrative Specialist/Regional Property Officer
Department of Labor - Employment and Training Administration
12.2021 - Current
- Reviews, gathers and analyzes information, summarizes and presents results to Regional Management and other senior district officials.
- POC for all FIOA records.
- Prepare final determinations for admission, identifies actual or potential problems, credibility areas Region.
- Coordinate Appeals for applicants.
- Develop, collaborate and conduct briefings and other communications to advise senior leadership on projects, policies and issues.
- Administer activities relating to Management Services.
- Serve as a Point of Contact for open-market acquisitions and purchases from GSA supplies contracts.
- Solicit offers to provide a variety of requirements ranging from standard to specialized supplies and services.
- Manage a complex and wide range of purchasing and contracting transactions for space, equipment, fleet, supplies and materials for a variety of services and vendors.
- Oversee the FIOA records regarding travel and property management function.
- Ensure the proper maintenance, utilization and disposition of regional records.
- Preform monthly audits, maintain financial records and monitor, analyze reports on fiscal spending and current and projected costs to Regional and National management officials.
- Audit travel obligations and actual expenditures and conduct analytical studies, research projects or data.
- Identify any areas of concern.
- Review and coordinate budget, finances, and procurement documents regarding trends in obligations and expenditures and financial resource problems and potential conflicts with existing contracts.
- Administer and direct the activities relating to human resources management functions.
- Advise and assist management officials on such matters as internal and external review and replacement methods and federal personnel policies and procedures.
- Serve as the Regional Point of Contact for the Regional Fleet Management System.
- Evaluate proposals, negotiate costs and prices and ensure that awards are applicable.
- Maintain all internal property assigned to the Regional Office.
- Administrator and direct the activities relating to human resources management functions.
- Advise and assist management officials on such matters like internal and external reviews, recruitment and replacement methods and personnel policies and procedures.
- Oversee or perform all onboarding and off boarding activities.
- Provide contact information to employees on insurance, leave, health maintenance and benefits, retirement and incentive awards.
- Coordinate with the Regional Human Resources Office on matters pertaining to the EEO, Employee Assistance Program.
- Serve as the POC for all time and attendance and Human Resources issues.
- Stay abreast of the status of personnel actions and activities from inception to completion and monitors these activities to assure compliance with department regulations, such as position ceiling, average grade, management approvals.
- Serve as the Region’s primary liaison with the National Office, management officials, human resources staff and with the regional personnel offices.
- Collaborate with customers and system to gather information on system requirements, workflows, functional specifications and desired solution capabilities.
- Monitor all employees and labor relation activities in the Region and recommends disposition of employee/labor relations issues based on guidance from and consultation with management officials and regional and headquarters' human resources staff.
- Prepare or assist with the preparation of management responses for formal grievances and unfair labor practices, ensuring their consistency with applicable Department of Labor policies and regulations.
- Render advice, guidance and recommendations on matters affected by the NCFLL union's negotiated agreement, as well as on controversial issues arising from supervisory/employee relations.
- Interprets provisions of the Agreement and conveys information to management officials.
- Prepare or assist with the preparation of management responses for formal grievances and unfair labor practices, ensuring their consistency with applicable department policies and regulations.
- Provide results of analyses in the form of professionally written and organized illustrated briefings.
- Prepare and deliver presentations for various internal and external audiences, leadership and colleagues and external grantee community and other workforce system stakeholders.
- Oversee the administration of the Office of Workers' Compensation Program within the Region.
- Serve as a liaison with National Office and the Regional Human Resources Office for the Office of Worker's Compensation Program and return to work programs for injured employees.
- Reports personal injuries in accordance with Office of Worker's Compensation Program and regulations and within established time limits.
- Serve as the Regional Property Officer and is the principal advisor on contract property management.
- Conduct analysis investigation, research and evaluation of business and management relief of accountability.
Lead Contact Service Representative
Social Security Administration
10.2004 - 12.2021
- Technical Expert investigates and analysts all gathered information, provided technical explanations and takes all necessary action relating to potential entitlement social insurance benefits to the public on Retirement, Disability Insurance, Auxiliary Insurance, Supplemental Security Income, Unemployment Insurance, Medicare, Medicaid and Marketplace Insurance, Reconsideration, Denied or Cessations process, policies and laws for claims within the district.
- Resolve and investigate fraud claims overpayment, process waivers, rights to an appeal, compose professionally written organized correspondence, track and resolve fraud cases.
- Reviews the records or overseen research information accuracy regarding their claim.
- Process Appeals, Final Determinations and Continuation of Disability Reviews claims.
- Process Medicare enrollment applications.
- Researched and analyzed laws, rules and regulations regarding workflow, office procedures.
- Conduct interviews of applicants for benefits, analyzing data, examining, resolving complex technical issues, investigating or authorizing, developing benefit claims, unemployment insurance and suitability by interpreting and applying federal and state laws, rules and regulations governing applications, supplemental security income, retirement, survivors’ insurance, disability insurance, health insurance, unemployment insurance, worker compensation insurance and medicare including immigration programs.
- Remains aware of the confidentiality prohibitions of certain Employee Equal Opportunity enforced statute and the Privacy Act requirement when responding to requests for record or information.
- Verify the Department of Homeland Security's evidence of the lawful alien status and visa and citizenship.
- Reviewed documentation of those seeking benefits from the United States.
- Verify visa status.
- Overseen and validated access to electronic records.
- Identify fraudulent documents.
- Liaison for and manage congressional inquiries and complaints about the district office.
- Investigate, pursue and process fraud cases for the office.
- Work with state and federal agencies to keep the district office prisoner cases updated.
- Monitor/lead representatives, analyze, review, schedule and make sure feedback is provided to trainees.
- Keep track and records of workloads and the number of observed inputs by annotating the observed input sections.
- Applying and adapting contracting principles, laws, statutes, regulations, and procedures applicable to programs.
- Implement training and development workshops and workloads for the agency on various programs by giving in-depth reviews and explanations, attorney workloads, representative payee, payee accounting, audit overpayment, appeals and wages correction inputs.
- Mentoring one on one mentoring several individuals on the guidelines, procedures and expectations of the job.
- Train representatives on various workloads.
- Performs monthly expert performance quality reviews of various workloads and conducts analyses of performance reports of service representatives providing a written assessment of reviews.
- Deliver by communicating information about the agency programs to administration and others regarding technical issues by conducting interviews, telephone or composing administrative reports, correspondence, documents.
- Research, analyze data, extract, gather and collect background information from claimants, medical documents and other sources for reports and other documents by reading and understanding, interpreting and applying policies and procedures.
- Identifies training issues and areas of potential improvement need to increase the agency's effectiveness.
- Work with the processing center, colleagues, outside organizations, claimants and associated parties to resolve disputes, alerts and pending development issues within policies.
- Process and develop accounting reports and redirect or suspended benefits per policy.
- Reviews and processes death claims which involve examining various forms and appropriate documents.
- Manage and Process High Priority cases, terminations and resurrection of claims.
- Provide outreach services and setting up exhibits.
- Identify and investigate potential fraudulent information to the Office of Inspector General programs of abuse and congressional.
- Provide procedures on application procedures, processing, policies and submission requirements for various programs.
- Issue payments when critical payments and or immediate payment procedures are insensitive or dire need distractions.
- Analyze and review data to ensure that claimant is not engaging in Substantial Gainful Activity.
- Manage and process earning correction workloads.
- Process wages regarding benefits.
- Utilize social security laws, regulations, policies and procedures to resolve issues related to entitlement.
- Provide claimants with assistance in completing applications.
- Experience developing all necessary evidence on difficult or controversial issues through correspondence and investigations.
Tax Examiner
Internal Revenue Service
07.1990 - 07.2000
- Received and analyzed taxpayer inquiries, input request for adjustments to accounts and determined the nature of the action or request.
- Researched records, encoder books and other sources of relevant data.
- Contacted taxpayers or their representatives to obtain necessary information regarding tax audit.
- Performed a wide range of corrections to accounts, adjustment inputs, credit transfers, computed penalties and interest and initiated manual refunds.
- Received, audit, reviewed, investigated, authorized, input, tracked, and monitored applications, application fees and proposals for assisted and unassisted Internal Revenue Programs ensuring proper and complete documentation in compliance with Internal Revenue Service requirement, establishing target-processing dates, assured required clearances were obtained and performed final audit of fees at time of final closing.
- Analyzed, adjudicated and made determinations or authorization to suspend collection for period on balance due notices when necessary.
- Elicited sensitive personal and financial information regarding audit.
- Developed, analyzed, and evaluated information involving research of records using tax laws, rules, regulations and procedures.
- Provided outreach services regarding the agency and displayed exhibits and handouts.
- Examined and investigated claims to evaluate sufficiency, identify their deficiencies and specify the method of overcoming inadequacies and discrepancies.
- Determining information needed to resolve inquiries and research pertinent tax data.
Education
Associate's degree - ACCOUNTING, BUSINESS ADMINISTRATION
Philadelphia School of Office Technologies
Philadelphia, PATechnical or occupational certificate - undefined
Temple University
Philadelphia, PA06.1987
State Certification - Doula
Maternity Care Coalition
West Chester, PA03-2026
Skills
- Spreadsheet creation
- Meeting planning
- Report preparation
- Editing and proofreading
- Report analysis
- Payroll and budgeting
- Scheduling and calendar management
- Customer relations and communications
- Confidentiality and data protection
- Document and file management
- Records management
- Confidential document control
Timeline
Administrative Specialist/Regional Property Officer
Department of Labor - Employment and Training Administration
12.2021 - Current
Lead Contact Service Representative
Social Security Administration
10.2004 - 12.2021
Tax Examiner
Internal Revenue Service
07.1990 - 07.2000
Technical or occupational certificate - undefined
Temple University
Associate's degree - ACCOUNTING, BUSINESS ADMINISTRATION
Philadelphia School of Office Technologies
State Certification - Doula
Maternity Care Coalition