Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Shirlene Livingston

Tampa

Summary

Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes. Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments, and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving. Developed key customer service skills in fast-paced retail setting, excelling in transaction handling and customer interaction. Transitioning into new field with focus on leveraging these transferable skills to contribute effectively in different environment. Committed to delivering exceptional service and building positive customer relationships in any role. Results-focused Clerk who thrives in fast-paced, deadline-driven environments. Committed to accuracy and efficiency as achieved through hard work and attention to detail. Known for excellence in [Skill].

Overview

9
9
years of professional experience

Work History

Customer Service Cashier

Wingstop
03.2023 - Current
  • Provide outstanding customer service to customers daily.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Counted money in drawers at beginning and end of each shift.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Collaborated with team members to maintain smooth operations during peak hours.

Package Handler

Liberty Staffing Services
04.2020 - 03.2023

Front Desk Agent

Wyndham Worldwide Corp
05.2021 - 01.2023
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Facilitated smooth guest experiences by coordinating with multiple departments across the property.
  • Answered customer telephone calls promptly and appropriately handled needs.

Customer Care Representative

Convergys
02.2018 - 12.2020
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
  • Assisted call-in customers with questions and orders.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Maintained a high level of product knowledge to provide accurate information and support to customers.
  • Logged call information and solutions provided into internal database.
  • Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
  • Streamlined call response times for improved customer experience through effective communication techniques.
  • Utilized CRM systems to accurately track customer interactions and update account information.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Cleaning Assistant

Jan Pro
02.2019 - 05.2020
  • Mopped and vacuumed floors to remove residue and restore finished appearance.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Wiped windows, tables and other surface areas to eliminate dust and residue and increase aesthetic value.
  • Scrubbed and sanitized toilets and trash cans to maintain healthy environment.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Collaborated effectively with colleagues to complete large-scale projects within designated timeframes.
  • Performed deep-cleaning tasks on carpets, upholstery, and hard floors using specialized equipment and techniques for optimal results.
  • Contributed to a safe working environment by adhering to safety protocols during all tasks, reducing workplace accidents.

Hotel Front Desk Clerk

Wyndham Resorts
06.2016 - 01.2018
  • Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
  • Collected room deposits, fees, and payments.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
  • Provided exceptional customer service through active listening and empathetic communication, resulting in increased guest satisfaction ratings.
  • Trained new front desk staff in hotel policies and procedures, maintaining consistent service standards.
  • Handled financial transactions accurately, ensuring proper billing and payment processing.

Education

High School - undefined

Hillsborough High School
Tampa, Fl
05.1998

Associate of Applied Science - Medical Clinical Lab Assistant

Ultimate Medical Academy Tampa Campus
Tampa, FL

Skills

  • Retail merchandising
  • Order taking
  • Basic math skills
  • Cash Handling
  • Till counting
  • Currency counting
  • Customer assistance
  • Cash register operation
  • Drawer management
  • Payment collection
  • Refund handling
  • Point of sale operation

Languages

English
Full Professional

Timeline

Customer Service Cashier

Wingstop
03.2023 - Current

Front Desk Agent

Wyndham Worldwide Corp
05.2021 - 01.2023

Package Handler

Liberty Staffing Services
04.2020 - 03.2023

Cleaning Assistant

Jan Pro
02.2019 - 05.2020

Customer Care Representative

Convergys
02.2018 - 12.2020

Hotel Front Desk Clerk

Wyndham Resorts
06.2016 - 01.2018

High School - undefined

Hillsborough High School

Associate of Applied Science - Medical Clinical Lab Assistant

Ultimate Medical Academy Tampa Campus

Similar Profiles

CREATE PROFILE