Shirlene Watson
Summary
Proven achiever at Riverside Regional Medical Center, adept in HIPAA compliance and cross-functional teamwork. Excelled in enhancing patient registration processes and confidentiality, significantly improving patient satisfaction. Skilled in insurance verification and fostering positive insurer relations, demonstrating exceptional problem-solving abilities and healthcare expertise. Registration Representative skilled in handling high volumes of patients in fast-paced hospital settings. Bringing excellent communication skills and advanced understanding of admissions, scheduling and financial policies developed over 25 years of related experience. Accurate in data entry and diligent in documentation.
Overview
25
25
years of professional experience
Work History
Registration Representative
Riverside Regional Medical Center
10.1999 - Current
- Maintained accurate records by updating patient demographics, insurance, and financial information.
- Supported hospital compliance efforts by adhering to HIPAA guidelines and maintaining the confidentiality of patient information.
- Implemented time-saving strategies for quicker completion of registration tasks without compromising accuracy or quality of service.
- Improved overall work environment through active participation in department meetings, sharing ideas for enhancements, and supporting team-building initiatives.
- Increased staff productivity through training on registration software, best practices, and proper documentation procedures.
- Demonstrated adaptability in mastering new registration systems, software upgrades, and evolving industry regulations.
- Verified insurance benefits, processed payments, and issued receipts.
- Developed positive relationships with insurance companies to expedite claims processing and resolve billing issues efficiently.
- Reduced errors in data entry through thorough review of inputted information and timely corrections when necessary.
- Determined appropriate appointment type and scheduled each in system.
- Streamlined the admissions process for improved patient satisfaction and reduced wait times.
- Enhanced patient registration experience by efficiently gathering and verifying required information.
- Organized, checked and submitted all related paperwork.
- Completed registration paperwork, verifying accurate patient information.
- Answered patient questions and inquiries regarding registration process and documentation.
- Assisted in processing patient payments via cash, checks and credit cards.
- Scheduled patient appointments, collected copays and verified insurance coverage to complete check-ins.
- Updated patient contact information to support accurate electronic medical records.
- Operated standard office software applications to compile data and prepare information and correspondence.
- Upheld HIPAA regulations and standards for protecting patient information.
- Secured confidential patient information from unauthorized access.
Education
High School Diploma -
John F Kennedy High School
Suffolk VaCertificate - Medical Billing And Coding
Penn Foster Career School
Scranton, PA12.2024
No Degree - Medical Admin Assistant
Kee Business College
Newport News Va08.1999
Skills
- Cross-Functional Teamwork
- HIPAA Compliance
- Daily Operations Management
- Patient confidentiality
- Patient Registration
- Documentation skills
- Insurance Verification
- Medical Office Procedures
- Appointment Scheduling
- Insurance Billing
- Problem-Solving
- Healthcare experience
- Patient Scheduling
Timeline
Registration Representative
Riverside Regional Medical Center
10.1999 - Current
High School Diploma -
John F Kennedy High School
Certificate - Medical Billing And Coding
Penn Foster Career School
No Degree - Medical Admin Assistant
Kee Business College
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