Hi, I’m
Shirlex Morera
Jacksonville,FL
Summary
Dynamic manager with a proven track record at Services Pura Vida, enhancing workflow efficiency and customer satisfaction. Skilled in team leadership and project planning, I implemented strategic marketing initiatives that attracted new clients. Adept at training and mentoring, I fostered a productive environment, driving employee engagement and operational excellence.
Overview
2
years of professional experience
Work History
Services Pura Vida
Manager
12.2024 - 05.2025
Job overview
- Oversaw daily operations to ensure efficient service delivery and customer satisfaction.
- Implemented process improvements that enhanced workflow efficiency across departments.
- Trained and mentored team members on best practices and operational standards.
- Developed strategic plans to align service offerings with customer needs and market trends.
- Managed and motivated employees to be productive and engaged in work.
- Improved marketing to attract new customers and promote business.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Incer Global Services
Supervisor
08.2023 - 04.2025
Job overview
- Supervised daily operations to ensure compliance with safety standards and procedures.
- Trained new staff on operational protocols and best practices for efficiency.
- Coordinated schedules and workloads to optimize team performance and meet deadlines.
- Monitored inventory levels, facilitating timely reordering to maintain stock availability.
- Conducted regular performance evaluations, providing constructive feedback to team members.
- Collaborated with management to develop strategies for enhancing service quality and customer satisfaction.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Evaluated staff performance and provided coaching to address inefficiencies.
Education
Colegio Técnico Profesional Costa Rica
High School Diploma
12-1999
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Documentation and reporting
- Relationship building
- Project planning
- Marketing
- Clear communication
- Vendor management
- Computer skills
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Manager
Services Pura Vida
12.2024 - 05.2025
Supervisor
Incer Global Services
08.2023 - 04.2025
Colegio Técnico Profesional
High School Diploma
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