Summary
Overview
Work History
Education
Skills
Generic

Shirley A Bennett

Jonesboro,AR

Summary

Highly organized CMA, Administrative Assistant knowledgeable about healthcare processes and administrative requirements. Qualified to handle insurance documentation, update charts and manage business correspondence. Adept at handling all medical administrative needs for busy hospital or private practice. Well-organized and proactive with good judgment and multitasking skills. Highly skilled and enthusiastic professional with more than twenty years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.

Overview

40
40
years of professional experience

Work History

Manager

Southwest Neurology
02.2008 - 01.2018
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees,
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Onboarded new employees with training and new hire documentation.
  • Responsible for complying with and replying to insurance audits.

Manager

AZ Inst. Of Neuropsychiatric Disorders
01.1995 - 12.2003
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Responsible for complying with and responding to insurance audits.
  • Credentialing for physician to maintain compliance with insurance carriers, hospitals and licensing.

Medical Assistant

R. S. Bennett, MD, PC
06.1982 - 09.1993
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Obtained and documented patient medical history, vital signs, and current complaints at intake.
  • Completed EKGs and other tests based on physician's order.
  • Prepared lab specimens for diagnostic evaluation.
  • Explained procedures to patients to increase patient cooperation.
  • Updated inventory, expiration, and vaccine logs to maintain current tracking documentation.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Sanitized, restocked, and organized exam rooms and medical equipment
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations
  • Performed medical records management, including filing, organizing and scanning documents
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens
  • Explained procedures to patients to reduce anxieties and increase patient cooperation
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation

Store Manager in Training

Century Warehouse
09.1977 - 05.1981
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained new employees on proper protocols and customer service standards.
  • Interacted well with customers to build connections and nurture relationships.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Monitored daily cash discrepancies, inventory shrinkage, and drive-off.
  • Calculate labor hours based on weekly sales to determine how many employee hours were available for the next week.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths

Education

Certified Medical Assistant - Medical Assisting

Ross Medical Education Center
Livonia, MI
03.1983

Skills

  • Human Resource Management
  • Accounts Payable/Receivable
  • Patient Scheduling and Management
  • Third Party Payer Expert
  • Verbal and Written Communication
  • Managing Appointments
  • Managing Reception
  • Overseeing Employees
  • Purchasing and Inventory Management
  • Customer Relations
  • Information Protection
Shirley A Bennett