Shirley Acle
Miami,USA
Summary
Operations professional with over ten years of experience in managing complex business processes and executive initiatives. Skilled in process documentation, stakeholder coordination, and ensuring data integrity. Demonstrated success in launching operational playbooks and optimizing workflows in dynamic environments. Adaptable and organized, with a strong focus on scaling programs through innovative problem-solving.
Overview
17
17
years of professional experience
Work History
Purchasing & Operations Specialist
Premium Health Services
Miami, FL
06.2025 - Current
- Process Scaling: Maintain and manage complex product search and sourcing lists to ensure 100% accuracy in program execution.
- Logistics & Adoption: Monitor daily inbound shipments and logistics, proactively resolving delays to ensure high rates of service adoption and customer satisfaction.
- Stakeholder Liaison: Serve as the primary point of contact between vendors, warehouse personnel, and sales teams to resolve discrepancies and streamline communication.
- Data Integrity: Input and track open orders with high attention to detail, maintaining accurate records to drive program insights.
Strategic Sourcing Operations Associate
Reliance Wholesale
Miami, FL
11.2024 - 05.2025
- Playbook Development: Authored comprehensive standard operating procedures (SOPs) and playbooks for web vendor workflows and claims management to support team scaling.
- System Management: Managed new vendor onboarding and data entry within SAP, ensuring data integrity across internal systems.
- Problem Solving: Identified and resolved "white space" operational gaps in the claims process, reducing resolution time through innovative documentation.
Office Assistant / Data Interventionist
Pine Lake Elementary (M-DCPS)
Miami, FL
02.2018 - 08.2024
- Data Proficiency: Extracted and analyzed iReady diagnostic data to identify trends, enabling leadership to implement targeted academic action plans.
- Operational Support: Managed front-office workflows and stakeholder communications, ensuring a world-class experience for staff and families.
Operations Supervisor / Executive Partner
Miami Cancer Institute (Baptist Health South Florida)
Miami, FL
01.2015 - 07.2017
- Policy & Procedure Development: Spearheaded the creation and implementation of departmental policies and standard operating procedures (SOPs) for the Patient Experience Department, ensuring regulatory compliance and service excellence.
- Strategic Leadership: Served as Interim Office Supervisor, managing daily operations and implementing process improvements that stabilized the department during leadership transitions.
- Executive Support: Directed comprehensive administrative operations for the COO, facilitating high-stakes scheduling and inter-departmental initiatives.
- Financial Oversight: Managed departmental payroll via Kronos and oversaw budget reconciliation for team expansion projects.
Executive Operations Associate
Baptist Hospital of Miami
Miami, FL
09.2008 - 12.2014
- Meeting Coordination: Orchestrated high-level strategic meetings, including agenda drafting and follow-up on action items to ensure project momentum.
- Efficiency Gains: Streamlined travel and expense processes, reducing administrative friction and achieving significant cost savings.
Education
Bachelor of Science - Management
Nova Southeastern University
Miami, FLAssociate in Science - Office Systems Technology
Miami Dade College
Miami, FLSkills
- Workflow documentation
- Interdepartmental communication
- Executive support
- Partnership development
- Data integrity
- Performance monitoring
- Analytical thinking
- Invoice and expense management
- SAP
- Kronos
- Google Workspace
- MS Office Suite
- Google Sheets
- Zoom
Core Competencies
Global Initiative Support, Process Documentation (SOPs), Playbook Development, Internal/External Liaison, Executive Support, Relationship Building, Data Integrity, Performance Tracking, Invoice & Expense Management, SAP, Kronos, Google Workspace, MS Office (Excel/Sheets), Zoom, Project Tracking
Languages
English
Full Professional
Spanish
Professional
Timeline
Purchasing & Operations Specialist
Premium Health Services
06.2025 - Current
Strategic Sourcing Operations Associate
Reliance Wholesale
11.2024 - 05.2025
Office Assistant / Data Interventionist
Pine Lake Elementary (M-DCPS)
02.2018 - 08.2024
Operations Supervisor / Executive Partner
Miami Cancer Institute (Baptist Health South Florida)
01.2015 - 07.2017
Executive Operations Associate
Baptist Hospital of Miami
09.2008 - 12.2014
Bachelor of Science - Management
Nova Southeastern University
Associate in Science - Office Systems Technology
Miami Dade College