Shirley Albright
Hanford,CA
Summary
Qualified Dental Office Administrator with 25years of experience overseeing administrative and clerical duties. Provides excellent coordination and maintenance of budgets and bookkeeping. Motivated and detail-oriented professional keeps staff and patients happy by resolving issues in scheduling, communications, and data organization. Knowledgeable and dedicated customer service professional with extensive experience in medical industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Provider Services Representative
Aetna
06.2022 - Current
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Educated customers about billing, payment processing and support policies and procedures.
Dental Office Administrator
Dr. Albert C. Tso
06.1996 - 12.2022
- Responded to telephone calls and answered voicemail messages with professionalism
- Scheduled follow-up appointments and completed appointment confirmations according to patients' preferred method of contact
- Used company dental software and Microsoft Suite applications when scheduling appointments and updating patient profiles
- Greeted patients and visitors and assisted in helping clinical staff with patient flow to minimize wait times
- Followed HIPAA protocol in protecting patients' private information
- Explained financial options to patients and family members to facilitate understanding of patients' constraints and obligations
- Liaised between patients, office, and dental staff with focus on clear and accurate communications
- Checked in patients, verifying and updating patient information
- Obtained compliance with company policies and procedures in processing transactions with customers
- Supervised front end associates in fast-paced and demanding environment.
Education
High School Diploma -
SAKennedy High
Fremont, CANo Degree - Medical Assisting
Mission Valley ROC/P
Fremont, CA06-1996
Skills
- Telephone etiquette
- Appointment scheduling
- Employee training
- Database operations
- Finance management
- Patient relations
- Microsoft Office
- Coordinate schedules
- Customer service
- Insurance Verification
- Policy Interpretation
- Claims Processing
- Strong interpersonal skills
Call center experience
Certification
- CPR certified
- Advance Cardiovascular life support for oral and maxillofacial surgery assistant.
- AAOMS basic on line coding course.
Timeline
Provider Services Representative
Aetna
06.2022 - Current
Dental Office Administrator
Dr. Albert C. Tso
06.1996 - 12.2022
High School Diploma -
SAKennedy High
No Degree - Medical Assisting
Mission Valley ROC/P
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