Summary
Overview
Work History
Education
Skills
Timeline
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Shirley Allan

Atlanta,GA

Summary

Dependable professional with excellent organization skills demonstrated through history of managing client daily activities, appointments and medication needs. Well-versed in monitoring nutrition.

Also have a strong background in Property Management and is eager to apply diverse experience in Customer Relations, Sales, Medical Billing and Collections to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in any industry.

Overview

24
24
years of professional experience

Work History

Facility Manager

Garber View Manor
Pacoima, CA
03.2018 - 05.2021
  • Maintained records for all activities related to resident care services.
  • Developed and maintained relationships with resident families and staff.
  • Monitored medication administration practices for accuracy and adherence to protocols.
  • Conducted assessments of potential new residents for admission into facility.
  • Organized special events within the facility such as holiday parties, barbecues or movie nights.
  • Communicated with patients with compassion while keeping medical information private.
  • Reviewed incident reports submitted by staff members regarding any accidents or injuries involving residents.

Property Manager

Wilcrest Park Townhome Association
Houston, TX
04.2014 - 02.2017
  • Recognized for fostering good working relationships with owners, residents, and Board members.
  • Solicited and analyzed bids for repairs, renovation, and general maintenance.
  • Collected monthly assessments, rental fees and electronic payments for community of 340 units.
  • Conducted home tours for potential buyers.
  • Monitored all expenses, oversaw daily administration and maintenance operations.
  • Developed strong, professional relationships with HOA and residents alike.
  • Delivered exemplary service and engagement.

Billing Specialist

Center For Multicultural Human Services
Falls Church, VA
06.2008 - 09.2013
  • Liaised with patients, insurance companies and billing office personnel to effectively create and post bills, obtain payments and update system information.
  • Managed pilot office in Washington, DC, serving delinquent and homeless youth.
  • Conducted client intake/interviews for program assignments.
  • Performed administrative duties in AR department.
  • Verified referrals, authorized and posted patient payments.
  • Scheduled patients and updated pertinent insurance related details, payment histories, and personal, confidential information.

Reimbursement Specialist/Operations Team Leader

Adventist Home Health System
Silver Spring, MD
03.1997 - 11.2007
  • Served as a liaison between clients, attorneys, and providers for resolution of agency issues.
  • Reviewed and approved time cards for processing by payroll department.
  • Organized and led weekly personnel meetings with a team of 9.
  • Recruited, trained, and managed new team members.
  • Maximized efficiency, reduced delinquency, and increased accuracy of billing department.
  • Maintained strict patient privacy and confidential information, making sure to meet all guidelines and statuses for data security.

Education

Some College (No Degree) - Organizational Management

Ashford University
San Diego, CA

Skills

  • Property management systems knowledge
  • Managerial experience
  • Multi-family property management
  • Client relations
  • Medical billing and Claims
  • Results oriented
  • Knowledge of Buildium software
  • Outstanding customer service skills
  • Budgeting skills
  • Regulatory Compliance
  • Cultural Sensitivity
  • Recordkeeping skills

Timeline

Facility Manager

Garber View Manor
03.2018 - 05.2021

Property Manager

Wilcrest Park Townhome Association
04.2014 - 02.2017

Billing Specialist

Center For Multicultural Human Services
06.2008 - 09.2013

Reimbursement Specialist/Operations Team Leader

Adventist Home Health System
03.1997 - 11.2007

Some College (No Degree) - Organizational Management

Ashford University

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Shirley Allan